To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
5 Ridley Place, NE1 8JQ, Newcastle, Storbritannien
- 0191 2221400
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really appreciated the time we spent…
Really appreciated the time we spent with the member of staff
Managed to book the holiday we wanted
9. april 2026
Besvarelse fra Hays Travel - Newcastle
We're so happy we could assist you in booking the holiday you wanted and that you appreciated the time spent with our member of staff.
Staff Beth and Liam always get good…
Staff Beth and Liam always get good deals and service from them
8. april 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review! We are so happy that you consistently receive great deals and service.
Thanks to Sophie for arranging a last…
Thanks to Sophie for arranging a last minute holiday for us.
7. april 2026
Besvarelse fra Hays Travel - Newcastle
We're delighted we could assist with your last-minute holiday arrangements. Thank you for allowing us to help you plan your trip!
Excellent service
Excellent service. Not only Annabel who put our booking through but other members of staff were also helpful and gave us some really good advice. We will definitely recommend Hays.
4. april 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate you taking the time to leave us such a lovely review. We're so glad to hear that our team could provide excellent service and helpful advice.
I've been going to Hays Travel for a…
I've been going to Hays Travel for a number of years
The staff are very professional and knowledgeable
Regards
James
1. april 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate your continued loyalty over the years. We're glad to hear that our team's professionalism and expertise have consistently met your expectations. Thank you!
Besvarelse fra Hays Travel - Newcastle
We appreciate you sharing your experience with us, and we are so happy to hear that you felt cared for and supported by our team.
Besvarelse fra Hays Travel - Newcastle
Thank you for your lovely review.
I booked my holiday by phone
I booked my holiday by phone, I had a lovely lady called Beth in the Newcastle branch. She was very friendly very up beat and couldn't be more helpful. I would go through this branch again
1. april 2026
Besvarelse fra Hays Travel - Newcastle
We're happy to hear that you had such a positive experience booking your holiday with us. We appreciate your kind words and are so glad that our team member was helpful!
Great experience
We always book our holidays with Hays Travel as the staff are always very helpful and friendly.
The staff always provide great customer service and Beth was very helpful when booking our holiday.
30. marts 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate you taking the time to leave us your kind feedback. We are so happy to hear that our team could provide great customer service and make your booking easy.
As always Laura in the Newcastle branch…
As always Laura in the Newcastle branch gave perfect customer service.
25. marts 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate you sharing your feedback and are so happy to hear about the perfect customer service you received. Thank you!
Besvarelse fra Hays Travel - Newcastle
Aww thanks so much for your lovely feedback its always nice to have you in store :)
Greeted with a smile ( very important)…
Greeted with a smile ( very important) Received expert knowledge from Jordan. Always book with Hays Travel.
21. marts 2026
Besvarelse fra Hays Travel - Newcastle
Aw that is lovely, I will pass this onto Jordan :)
Hays’ staff are so helpful.
Hays’ staff always offer me a good service and Liam was no different. He was very helpful, informative and honest with his information, offering advice when we were unsure of anything. Well done again Hays.
28. marts 2026
Besvarelse fra Hays Travel - Newcastle
Thank you for taking the time to leave us feedback, I will pass this onto Liam he will be over the moon
We had difficulty in booking our…
We had difficulty in booking our holiday because we were flying out on different dates! We had previously tried another travel agent but they couldn’t book the holiday we wanted!
We called into Hays travel in Newcastle and spoke with Laura, she was very professional, friendly and knowledgeable which put us at ease straight away.
We explained to Laura what we needed for our holiday and she told us with confidence that she could sort it out for us! which she did.
Thank you so much for your help Laura and we recommend anyone wishing to book a holiday to visit Laura and Hays travel.
28. marts 2026
Besvarelse fra Hays Travel - Newcastle
We're happy to hear that you had a positive experience booking your holiday with us. We appreciate your kind words and are so glad we could assist with your travel plans when others couldn't. Thank you for recommending our services!
Besvarelse fra Hays Travel - Newcastle
We appreciate you sharing your experience with us; your feedback is truly valued. Thank you for booking.
They are all very helpful
Always happy with the staff jordon always helps with what you want
18. marts 2026
Besvarelse fra Hays Travel - Newcastle
We're so happy that our staff could assist you effectively and help you find exactly what you were looking for.
Besvarelse fra Hays Travel - Newcastle
Thank you for a lovely review.
Holiday plans…
The service we received from the Hays advisor was brilliant. She took onboard all our requests and we have booked holiday of a life time. Many thanks for the care and attention which was shown.
18. marts 2026
Besvarelse fra Hays Travel - Newcastle
Hello, thank you so much for taking the time to leave this lovely review. It was a pleasure to get your dream holiday booked. Speak soon. Laura :-)
A very informative member of staff who…
A very informative member of staff who was confident in what they were doing.
21. marts 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate your positive feedback and are so happy to hear that our team member provided you with such great support.
Very helpful and polite
Very helpful and polite ! Answered any questions I asked and was good and quick
13. marts 2026
Besvarelse fra Hays Travel - Newcastle
We appreciate you taking the time to share your thoughts. We are so glad our team was helpful, polite, and quick to answer your questions!
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