Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Se mere
Virksomheden har svaret
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Se mere
Virksomheden har svaret
Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
79 The Galleria, NE11 9YP, Gateshead, Storbritannien
- 01914329265
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Our first family holiday abroad with…
Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service
29. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your lovely review, It was a pleasure booking your holiday and helping you find the perfect option. I hope you all have a fantastic time.
Thank you, Caitlin😊
The staff are always so polite and very…
The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.
22. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your feedback for Penelope, I will pass this onto her.
Thank you, Caitlin:)
Helpful friendly staff
28. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Cara a 5* Review!
Excellent service from Kellie
Excellent service from Kellie , we came to collect our tickets for our cruise and ended up booking another holiday . We have all the staff in this branch are always ready and waiting to help with any questions or concerns you have with your booking . We would never book with any other travel agent . Well done Kelly’s and the rest of the team ❤️
28. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, We hope you have a fantastic holiday!
Thank you, Caitlin:)
The Consultant Really listened to what…
The Consultant Really listened to what my friend and mywere looking for and she gave us plenty of options She was very patient polite And she is a credit to your business!!!
28. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thanks for leaving me a lovely review! I'm glad we managed to find you the right holiday :) - Cara
Kellie went above and beyond to find…
Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service
28. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your fantastic feedback for Kellie, I will be sure to pass this onto her,
Thanks, Caitlin:)
Hassle free organisation for a large family holiday
Very helpful in organising multiple rooms and different airports for a large family group Took the hassle out of it cam throughly recommend Saves a lot of time
18. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, She will be very pleased.
Thank you, Caitlin 😊
Great service
Andrea was great, managed to book exactly what we wanted. Booking process was easy. Bit of a wait but understandable as they were very busy.
18. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving a lovely review for Andrea, I will be sure to pass this onto her.
Thank you, Caitlin😊
Excellent service…
Penelope went the extra mile to make our booking, after Jet2 tried to increase our holiday cost by 20% due to active pricing.
It still cost more than anticipated but much less than initial costing.
23. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you so much for 5*'s David! I'm please we managed to get you all booked. - Penelope :-)
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review!
Visit to Rhodes
We were welcomed into the store by Richard. We told him what type of holiday we would like. He had been to the island himself so used his knowledge to explore resorts and hotels which he thought would suit. He was not pushy at all and let my husband and I make the final choice. He was very helpful.
16. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Richard some wonderful feedback, I will pass this onto him.
Thanks, Caitlin😊
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Penelope a 5* Review!
Thanks, Caitlin:)
Friendly helpful staff who go out of…
Friendly helpful staff who go out of their way to find the right holiday for you.
7. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your lovely review, I hope you have a fantastic holiday in Italy.
Thank you, Caitlin😊
Caitlin at Hays Travel Metrocentre Green
Caitlin at the Metrocentre Green branch was great.
She delivered what she promised - contacting the cruise company when she started her shift. Booked and all confirmed within an hour of Caitlin contacting us back.
Excellent customer service!
13. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your wonderful review, It was a pleasure booking your holiday!
Thank you, Caitlin😊
The young person who booked my holiday…
The young person who booked my holiday she was very pleasant, and efficient, also very knowledgable in her position.
6. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving Cara a lovely review, I will pass this onto her.
Thank you, Caitlin:)
Andrea is amazing
Andrea is amazing, nothing is too much trouble for her to do and her professional attitude makes Hays Metrocentre our only holiday booking centre, booked 5 x 5* Holidays in two years and many more to come .......... thank you
13. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for your 5* review for Andrea, I will pass this onto her.
Thanks, Caitlin😊
Great Service as always
5. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thanks for leaving a fabulous review! We hope you have the best time on your cruise when it comes :)
Besvarelse fra Hays Travel - Metrocentre Green
Thanks for leaving a great review for Andrew! I'll pass this onto him when he is back at work :)
Richard was very very helpful he had so…
Richard was very very helpful he had so much knowledge about places to go he was very patient nothing was a bother to him I would definitely book with him again
9. maj 2026
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving a great review for Richard & we look forward to seeing you in Metro Green again :)
Besvarelse fra Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I hope you both have a fabulous holiday when it comes around! - Cara
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