Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... Se mere
Virksomheden har svaret
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... Se mere
Virksomheden har svaret
Morgan was extremely helpful responding to our query on the phone and then coming back to us via email. She made the booking process easy.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, Storbritannien
- 0191 4326502
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from Johann
Excellent service from Johann, took the time to get us the best deal possible at a fabulous hotel, we’re really looking forward to it, many thanks Johann 😊
14. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are delighted to hear that you received excellent service and found a fabulous hotel. We hope you have a truly amazing holiday! - Team Blue :)
Amy was very customer focused
Amy was very customer focused, friendly and professional.
We are delighted with the service we received from all at Hays
14. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
We are so pleased to hear you had such a positive experience with our team. Thank you for your wonderful feedback! - Team Blue :)
The advisor who helped us was friendly…
The advisor who helped us was friendly and chatty. She listened to what we wanted from our holiday and was able to make the booking for us. We opted to spread the cost of the holiday by direct debit which was a great option.
13. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our advisor and that we could help you find your perfect holiday. We hope you have a fantastic trip! - Team Blue :)
Was a lovely girl who felt with me…
Was a lovely girl who felt with me telling me everything a wanted t no about my booking the holiday with you
11. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and provided all the information you needed for your booking. - Team Blue :)
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process easy and quick, and that our staff were lovely. - Team Blue :)
My experience was great due to staff…
My experience was great due to staff they go above and beyond to help you you walk out of tgere feeling happy
3. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you and that you left feeling happy. - Team blue :)
Elliott was great
Elliott was great as per usual, he knows us now and what we like from a holiday and comes up with some great suggestions.
10. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that we consistently provide you with great holiday suggestions and understand your preferences. We hope you have another fantastic trip! - Team Blue :)
The travel consultant (Christine) was…
The travel consultant (Christine) was very friendly, helpful and efficient in helping us with our booking.
4. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our travel consultant was friendly, helpful, and efficient in assisting with your booking. - Team blue :)
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive perfect customer service. - Team Blue :)
Fast efficient service received at…
Fast efficient service received at branch on Friday excellent customer service. My favourite travel agent.
7. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your fantastic feedback! We are so pleased to hear that you received fast and efficient service and that you consider us your favourite travel agent. We truly appreciate your kind words. - Team Blue :)
I am always happy dealing with Hay’s…
I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable way that she processed my holiday.
4. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently understands your preferences and that your experience was so positive. We truly appreciate your kind words. - Team Blue :)
Very friendly welcoming staff
Very friendly welcoming staff, good knowledge of our needs
30. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and knowledgeable about your needs. - Team Blue :)
Besvarelse fra Hays Travel - Metrocentre Blue
We're so happy to hear that you found such a great deal with us! We truly appreciate your positive feedback. - Team Blue :)
Staff friendly as ever
2. august 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback. We are so pleased to hear that our team continues to provide a friendly experience. - Team Blue :)
Rebecca was excellent as always.
Rebecca was excellent as always.
We always book with her at the Metro centre store, she is very knowledgeable about different types of holidays and very quick to provide very competative quotes. 5*'s
29. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and appreciate the kind words about our team's knowledge and efficiency. - Team Blue :)
Fantastic service. Staff were great and very friendly. She listened to what we wanted and found us the perfect holiday!
Fantastic service
20. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Could not ask for better assistance…
Could not ask for better assistance from Ellie. She sorted out the holiday to Jersey no problem and was very attentive to our requirements.
That also applies to Christine who booked our Lanzarote holiday as well.
20. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Hays best in the business.
We have booked thru Hays on many occassions,mainly because we prefer having face to face booking.
The consultant(christine) was brilliant.She explained the process and all the options available. Great service from great staff.
26. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your kind feedback, Christine will be happy to read this, we do hope you have a lovely holiday , hope to see you in branch soon, Team Blue :)
Hays sorted the perfect holiday.
Really friendly and helpful as usual and easily sorted the holiday I wanted. Thanks again makes booking holidays an easy task.
25. juli 2026
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are delighted to hear that we could make booking your holiday an easy and pleasant experience. We truly appreciate your kind words. - Team Blue :)
Besvarelse fra Hays Travel - Metrocentre Blue
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service great and friendly. - Team Blue :)
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