Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Virksomheden har svaret
Lokation
Skift lokationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... Se mere
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Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Virksomheden har svaret
It was so easy working with Cas when talking about our holiday with friends she went through loads of different hotels and holidays till we found 3 to choose from & show our friends we had no trouble... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, Storbritannien
- 01634914113
4,9
Fremragende
1 t anmeldelser
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I always book my holiday a travel Hempstead Valley shopping centre unit 39 me7 3pD they are so helpful and so kind and I’ve booked another two
A great company, very helpful staff and I always booked my holiday with Hayes travel I’ve just booked another two holidays. The manager is excellent.
3. maj 2026
Besvarelse fra Hays Travel - Hempstead Valley
We're so glad to hear you find our staff helpful and that you always book with us. It's great you've booked two more holidays!
We hope you have a lovely time! :) - Sophia
Pleasant and helpful sales advisor
Pleasant and helpful sales advisor. Nothing too much trouble. Made us feel valued customers.
1. maj 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to share your kind words. We are so happy to hear that Teresa was helpful and made you feel valued. We hope you have a lovely holiday - Caz
I had the Opportunity to join this…up coming Cruise trip with the help and great support from Katy.Thank you Kindly for making it possible for me to join.I will recommend you .o
I had the Opportunity to join this Amazing Cruise trip to Barbados I initially spoke to one of your Sales lady who was not helpful at all - Name withheld. She adv I paid half of the price of £2600 up front which really put me off and denied me the Deck my family will be .I them called again few days later with panic and Spoke to Katy who was very very Supportive, gave me a great deal of payment plan which I could I afford and the Deck above the deck I was denied of, I will say Katy has made this trip possible for me and my daughter to join, which has made both of us really happy and appreciative.I will recommend Katy of Hays Travel to the world. Really amazing and great Hospitality with patience.
28. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
Thank you for your kind words. We shall pass these comments on to Katy.
Joanne was excellent
Joanne was excellent, I explained my requirements, she found and researched a break that fitted the bill. It was all booked in 25 minutes!
28. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We're happy to hear that the service met your needs so efficiently! It's great to know the booking process was quick and easy for you. Thanks for your feedback. We hope you have a lovely holiday :) - Charlotte
The staff are really nice
The staff are really nice, and don't rush you into picking your hoilday. 100% recommend them.
20. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our staff helpful and patient. We hope you have a lovely holiday :) - Charlotte
Helpful staff but woeful systems
Unable to view booking on line or through the App - both refuse to recognise me or the booking.
The paperwork was incomplete and no mention of the transfers we paid for. Wishing we'd booked direct with Easyjet
22. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We take feedback seriously and we regret that you had trouble viewing your booking online and on the APP and also that your paperwork was incomplete. All holiday details are recapped before we confirm your holiday and we can see that you was provided a booking confirmation and your private transfers were were shown here.
We understand that due to a technical issue on our systems you was unable to see your details online and via the APP, this has now been resolved and feedback has been given to all agents in branch to ensure this is can be resolved if any future issues arise.
Thanks for your feedback. - Caz
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience with us. We hope you have a lovely holiday :) - Caz
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate your kind words about our team. We are so grateful for your review. We hope you have a lovely holiday - Caz
Brilliant Cruise booking with Hays
Emma our agent has been amazing professional, efficient and helpful taking time to listen to all our requests and giving us feedback and support on all our questions. Staff are polite and helpful on the telephone.
19. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you sharing your experience. We're happy to hear that you found Emma to be professional, efficient, and helpful, and that our staff are polite on the telephone. Have a lovely holiday! - Caz
Besvarelse fra Hays Travel - Hempstead Valley
We are so glad our staff provided helpful guidance, ensuring you understood all available options. Thank you for your positive feedback. We how you have a lovely holiday! - Caz
Easy to book,friendly and helpful staff.
22. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate your kind words; we are so happy to hear about your positive experience with our team and booking process! We hope you have a lovely holiday - Caz
Staff were very helpful and took the…
Staff were very helpful and took the time to make sure wecunderstood all the elements of our holiday
23. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate your high rating! We are so happy to hear that Rosie was helpful in ensuring you understood all aspects of your holiday. We hope you have a lovely holiday - Caz
Dani was very helpful in booking my…
Dani was very helpful in booking my hotel and parking, she made everything easy for me with no stress, very happy with her service
16. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We are so happy to hear that the booking process for your hotel and parking was easy and stress-free. Thank you for sharing your positive experience with Dani. We hope you have a lovely holidays - Caz
Friendly and helpful colleague at Hays Hempstead Valley
We went to book another cruise via Hays as we had a positive experience when doing so last year. This year, Joanne at Hays was very pleasant and helpful, assisting us not only with our actual cruise, but also booking a hotel near Southampton the day before the cruise commences.
20. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you choosing us again for your cruise booking! We're happy to hear that you found our team member pleasant and helpful in arranging both your cruise and hotel. We hope you have a lovely holiday :) - Charlotte
They were very knowledgeable and very…
They were very knowledgeable and very helpful and friendly.They foud a package holiday with excursion that was just what were looking for.
12. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We are so pleased we could find the perfect package holiday with excursions for you. It's great to hear our team was helpful, friendly, and knowledgeable! We hope you have a lovely holiday :) - Charlotte
The assistant was so understanding and…
The assistant was so understanding and knowledgeable.
Friendly and professional.
All round good experience.
20. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We're so glad to hear that you had a good experience. It's great to know the assistant was helpful, friendly, and knowledgeable. Thank you! We hope you have a lovely holiday :) - Charlotte
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate your kind words about our team member's professionalism and competence; we are so grateful for your review. We hope you have a lovely holiday - Caz
Emma was very helpful
Emma was very helpful . She tried her best to find us the best deal
15. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to share your experience. We are so happy to hear that you found our service helpful in finding a great deal. We hoe you have a lovely holiday - Caz
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to share your wonderful experience with us; we are so happy to hear that you enjoyed it once again! We hope you have a lovely holiday :) - Charlotte
Extremely helpful and patient.
4. april 2026
Besvarelse fra Hays Travel - Hempstead Valley
We appreciate you taking the time to leave us a review, and we are so happy to hear that you felt supported during your time with us.
We hope you have a lovely holiday! :) - Sophia
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