Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... Se mere
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... Se mere
Virksomheden har svaret
Found us everything we needed for our break away and forwarded other information that we requested. Extremely helpful and friendly. Thankyou
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
101-103 High Street, FK1 1ED, Falkirk, Storbritannien
- 01324278569
4,9
Fremragende
926 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not Happy…
The invoice we received from you was completely different from the booking confirmation from Fred OLson.
28. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you for sharing your feedback.
We are sorry to hear you were unhappy with the service and invoices received from Hays Travel and Fred. Olsen.
We appreciate you taking the time to speak with Caroline on Thursday evening, and we hope this has helped provide reassurance.
Caroline has also sent another email to you this morning outlining all of the concerns you raised.
If you have any further questions, please do not hesitate to contact us directly and we will be happy to assist further.
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Helpful friendly staff member got me a great late deal on a cruise.
Very helpful staff, got me a great late deal on a cruise.
16. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Made very welcome and nothing was a…
Made very welcome and nothing was a bother, we are very happy with your service and holiday
20. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind review. I will pass this onto Caroline :)
Aiden was very pleasant and helpful and…
Aiden was very pleasant and helpful and did everything he could to help me
29. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind review. I will pass this onto Aidan :)
Lauren M (Falkirk Branch) went above…
Lauren M (Falkirk Branch) went above and beyond to get a cruise booked for us. She tried numerous times over a 2 hour period to book an accessible cabin on several different ships, but all accessible cabins were fully booked. Eventually she was successful and found a cruise that we were very happy with.
16. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
HelpfulVery helpful staff when presented with…
Very helpful staff when presented with problems, they are good at solving our holidays
7. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Preference of cabin located and booked…
Preference of cabin located and booked at a good price
14. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Excellent service
Caitlyn in falkirk branch was amazing helping me organise my trip. Very pleasant and knowledgeable. She was very patient as i was trying to arrange a certain hotel. I would recommend Hays Travel to anybody.
10. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you for your kind 5* review
Besvarelse fra Hays Travel - Falkirk
Thank you for your kind 5* review
Excellent service
Excellent service, very friendly staff who are helpful and even set up my phone for me. Thank you.
13. januar 2026
Besvarelse fra Hays Travel - Falkirk
Thank you for your kind 5* review
The staff were lovely and welcoming …
The staff were lovely and welcoming and very helpful and knowledgeable answering all my holiday questions.
6. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
The staff are very friendly and helpful.
23. september 2025
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
The friendly and professional team…
The friendly and professional team always helpful been going in to the Falkirk shop for years the girls know me and they know what I'm looking for every time I go in
28. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Excellent service
Jemma the travel agent was excellent. So patient and helpful. We’re really looking forward to our holiday confident that Jemma has helped find us the perfect place.
1. maj 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Professional and efficient service…
Professional and efficient service provider.
Holiday Insurance Booking Process was straightforward and explained by a confident member of the team.
30. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Victoria the manager knew exactly what…
Victoria the manager knew exactly what I wanted and just after the bookings opened at 0830 she phoned me to we were booked into the cabin we wanted and an email confirmation would be with us shortly
29. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Exemplary new booking with Hays
Caroline was efficient in guiding me through the booking process for an Emerald river cruise in 2027. Flight arrangements were explained with a good understanding of our requirements. Special discounts were included in the costing.
22. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Self catering holiday
Staff were great we were supporting 2 gentleman with learning difficulties to book their first holiday abroad. They went above and beyond to ensure that they got the right accommodation central to activities to meet their needs. Made them feel so welcome.
24. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great expertise and efficiency…
Great expertise and efficiency conducted in a very user friendly manner.
Victoria is excellent.
22. april 2026
Besvarelse fra Hays Travel - Falkirk
Thank you very much for your kind 5* review
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