The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Se mere
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Se, hvad kunderne siger
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Se mere
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Se mere
Virksomheden har svaret
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
1-4 North Road, DH1 4SH, Durham, Storbritannien
- 0191 3847690
5,0
Fremragende
1 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The staff are always friendly and…
The staff are always friendly and efficient, ( especially Chloe) and sort out every detail for us
31. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review,. We appreciate your kind words and hope you have a fab holiday! Thanks, Chloe :)
The young lady we dealt with late on…
The young lady we dealt with late on Saturday afternoon got us a marvellous deal and her persona was a delight to chat to finding her way through to exactly what we were after and certainly got a result as we paid for it there and then the process and your staff need to be commended the young lady’s name I’m unsure of but she was at the first table on the left as you came through the door absolute treasure 👌👍
29. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave such a nice review! We appreciate your feedback and kind words! I hope you have a fab holiday, it looks amazing! Thanks, Bethany :-)
Great customer service
Chloe is brilliant at her job and walked through everything superbly.
We got exactly what we asked for and after a few of her suggestions we came up with what we were looking for
This young lady is a great asset to Hays!
28. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for leaving such lovely kind words :)
I really do appreciate it! I am so glad you loved your cruise and that we've managed to get you on another one! How exciting!
thanks Chloe :)
Besvarelse fra Hays Travel - Durham
thank you for taking the time to leave to feedback! I am glad we managed to get you sorted for this dream destination.
thanks Louise :)
We got exactly what we wanted and found…
We got exactly what we wanted and found the assistant very helpful
21. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for leaving feedback. We appreciate your lovely words.
thanks Charlotte :)
Besvarelse fra Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you have a great time on your trip.
Thanks Cara :-)
Snaps for Cara and Ava
I would like to highlight Cara for coming up with some great options for me and also Ava who then very patiently went and booked it all for me (and on a Sunday in the shop). This is the second time I have used Hays at Durham and they make finding a bespoke getaway so much easier and less stressful than having to fight your own through a myriad of hotel and flight booking websites.
22. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave a review! We appreciate your lovely feedback and glad that you are happy with our service. We are glad we could get you sorted, it will be amazing! Thanks, Cara and Ava :)
Cara listened to our needs
Cara listened to our needs, first class service, talked us through everything, great result, happy customer
22. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I appreciate your feedback and hope you have a fab trip! Thanks, Cara :)
Very helpful when we booked a recent…
Very helpful when we booked a recent trip, all steps of the process explained . Very satisfied with outcome.
20. marts 2026
Besvarelse fra Hays Travel - Durham
We appreciate you taking the time to leave us a review. I Hope you have a lovely time on your trip to Lisbon.
Thanks Ashleigh :-)
Staff very friendly and helpful
Staff very friendly and helpful. Very professional when booking a holiday giving all different options to suit your needs.
18. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you so much for your kind review :) Louise
Very friendly found us the exact…
Very friendly found us the exact holiday nothing too much trouble.
17. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have the best time. Thanks Charlotte :-)
Helpful and knowledgeable
Cara extremely knowledgeable and helpful when we've booked holidays at the Durham branch.
Very friendly and easy to talk to and finds exactly what suits us.
17. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for leaving a lovely review and for booking with us again - Thanks Cara
Always a pleasure dealing with Hays to…
Always a pleasure dealing with Hays to book a holiday. Staff so helpful and had made our booking very quickly. Wouldn't go anywhere else
15. marts 2026
Besvarelse fra Hays Travel - Durham
We appreciate your kind words! We love booking your holidays! We hope that you have a lovely time! Thanks Cara :)
Excellent service without hassle.
13. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave a lovely review, i hope you have an amazing time. Thanks Lily :-)
Very happy staff
6. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking your time to leave feedback. I hope you have a lovely time in Fuerteventura.
Thanks Lily :-)
Staff were very helpful.
Staff were very helpful.
A special thank you to Chloe who went the extra mile when we were first researching our holiday options.
26. februar 2026
Besvarelse fra Hays Travel - Durham
We appreciate you taking the time to leave us such a nice review. So glad we managed to get you all sorted and let the countdown begin! Thanks Chloe :)
Lovely staff
Lovely staff
They didn't rush me to make a decision
Advised me and fid their best to get things sorted for me
11. marts 2026
Besvarelse fra Hays Travel - Durham
Thank you for taking time to leave a review.
I hope you have a lovely time.
Thanks Charlotte :)
Besvarelse fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! I appreciate your feedback and hope you have a fab holiday! Thanks, Lily :-)
60th celebration
My wife and I have chosen your brand over and over again because of the service we get . Durham branch is our usual go to and the staff there are lovely. Lilly was the one that put our trip of a life time together to celebrate my 60th birthday . She navigated us through our options and guided us with choices and availability on the timeline we were given her . She and all your staff are a credit to your company and would recommend you anytime.
8. marts 2026
Besvarelse fra Hays Travel - Durham
Aw thank you so much for your lovely review that really has made us smile :-) Im so pleased we got your holiday booked and it is going to be a trip of a lifetime, Thank you again Lily :-)
Louise and Ava where so helpful and…
Louise and Ava where so helpful and patient finding me a holiday as I had no idea what I wanted.
6. marts 2026
Besvarelse fra Hays Travel - Durham
We appreciate your kind words! We are so glad we could help you find the perfect holiday. We hope that you have a lovely holiday. Thanks Louise & Ava :)
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