David was very helpful using his expertise to help us book our holiday. It makes it so much easier to have everything done for us.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very very helpful staff, Pete came across as efficient, knowledgeable and very patient. He went above and beyond to find us the right holiday.
Virksomheden har svaret
This time I spoke to Charlotte. Previously have spoken to David, Josh and Peter. All four have been really friendly, interested and helpful.
Virksomheden har svaret
I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
159 High Street, GL50 1DF, Cheltenham, Storbritannien
- 01242808481
4,9
Fremragende
629 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helped when holiday was cancelled…
Helped when holiday was cancelled arranged a full refund and booked another holiday straight away
8. august 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for your lovely feed back :-)
Besvarelse fra Hays Travel - Cheltenham
Thank you for your lovely feed back :-)
Received service from David
Received service from David. Quickly established what we were looking for. Nice not to have a hard sell experience,
9. august 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for your lovely feed back :-)
Excellent Hays travel in Cheltenham
Peter was polite and friendly and so helpful. We had a list of requirements due to mobility issues, but Peter rose to the challenge and found us the holiday we were looking for. We are looking forward to this holiday to Montenegro in September. Thank you
31. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you Jan, it was lovely to meet you. I hope you have an amazing time. All the best Peter
The lady was very nice and friendly…
The lady was very nice and friendly helpful i will use you again thanks
3. august 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for your lovely review :)
Stockholm city break
I phoned up the company about quotes about going to Stockholm next year and Lindsay found me a quote and the things I have asked for. So I have booked a holiday for next year
1. august 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for your feedback :)
Besvarelse fra Hays Travel - Cheltenham
thank you for your lovely feedback, it was a pleasure :) -Lindsay
Another holiday booked with the help of…
Another holiday booked with the help of Lynsey . All very efficient .
27. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for your feedback- it was a pleasure :)
Efficient and very helpful
Efficient and very helpful.
I normally book direct when travelling but on this occasion I wanted some extra advice, and this was given in a friendly and helpful way.
Thank you Peter.
25. juli 2025
Besvarelse fra Hays Travel - Cheltenham
So lovely of you to take time to write such a glowing review. I hope you are now enjoying France and are looking forward to the cruise you book. All the best Peter
Lily went over and above
Lily went over and above, in both initially helping us to book and then due to illness,she cancelled and rearranged for us. Nothing was too much trouble, we are extremely grateful.
19. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for the lovely feedback :) - Lily
Excellent very helpful service-…
Excellent very helpful service- listened to our questions and answered thoroughly.
26. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for such a positive review :)
Peter was so helpful and friendly very…
Peter was so helpful and friendly very knowledgable and made our experience ofhayes brilliant a real asset to the company!
26. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Amanda it was a pleasure to meet you both and to assist in re-arranging and booking your cruise. All the best Peter
The man was very helpful and polite and…
The man was very helpful and polite and found us what we were looking for.
17. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you Gail for taking the time to post your lovely review. I hope you have a great time in Alicante. All the best Peter
Wrong hotel
I'm posting this as an open and honest review of Hays Travel.
I'm appalled at this company. Having not travelled for years I selected them to arrange a city break to Vienna and showed the 4 star Elaya west hotel which boasts luxurious facilities- instead I found myself at the Elaya central hotel which was possibly the worst hotel I've stayed at since I was a student- on return I complained to the Travel agent who arranged this horror story of a trip and who agreed after seeing the pictures of the room advised the complaints process takes weeks (which turned to months) I was finally advised to take the complaint to ABTA Nobody likes the feeling of being ripped off but at £350 per night for a prison cell of a room sorry I can't let this go- so my review is a no star review of the hotel a no star review of Hays Travel customer service and no star review from me
3. maj 2025
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Cheltenham
I'm sorry to read your review, the reply was very comprehensive from the tour operator and we did everything possible to get a positive outcome. We act as agents to our travel partners which sadly did not meet your expectations. Kind regards The Cheltenham Team.
Very happy with the Cheltenham Branch
I have used the Cheltenham branch twice now and have been so impressed with the quality of service i have received. They are very helpful and listen to my needs.
20. juni 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you very much
Besvarelse fra Hays Travel - Cheltenham
Thank you very much.
Lauren was welcoming and very patient.
Lauren was welcoming and very patient.
helped us by printing out suitable accommodation.
Went back in and saw Lily as Lauren was off that day, again very helpful and booked the holiday we had chosen.
11. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you for posting such a positive review
when I was in Hayes Travel in…
when I was in Hayes Travel in Cheltenham recently I was was immediatly attended to and was impressed by how friendly, efficient and helpful the member of staff was.
Janet
2. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thanks Janet, appreciate your kind words. Kind regards Peter
A full holiday package for a very good price
The travel agent was very professional. He found the perfect holiday for us. I had looked online myself beforehand and gave up trying to get flights hotels etc. Time was spent with us getting the full package, flight times, hotel, transfers, all for a very reasonable price
9. juli 2025
Besvarelse fra Hays Travel - Cheltenham
Thank you very much. Kind regards David
Don't travel with Hayes travel
Don't travel with Hayes travel. One of the worse holiday companies I've ever used. They get your holiday wrong and they don't want to help only give you 1% of your holiday back. Don't go their. They will scam you and destroy your money and holiday. Don't book with this. Very bad company. Warning ⚠️ ⚠️ ⚠️
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Cheltenham
Please can you contact the branch on 01242808481 or email cheltenham@hays-travel.co.uk so we can discuss the problem you had as we treat every complaint seriously and are concerned about the content of your message. Thank you
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.