Very friendly knowledgeable girls. Margi especially went out of her way to find me the best holiday. I wouldn't use any other travel agents. Definitely 10 out of 10. Booking progress went so smoothly... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Every time we go to our Hays travel in Bitterne we get fabulous service from all the staff.We especially appreciate the efforts of Margi who always comes up trumps when we are looking for a new resort... Se mere
Virksomheden har svaret
It's always nice to pop into the bitterne travel shop. Staff always very friendly and polite. We saw Margie who helped us with our holiday and gave all information clearly. We're hoping the hote... Se mere
Virksomheden har svaret
Friendy approachable staff namely Marg and Megan who d/w my enquiry in a professional manner. As a result we found the perfect mini break in Berlin at a very competitive price. Happy days 😊
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
399 Bitterne Road, SO18 5RR, Bitterne, Storbritannien
- 02380985098
4,9
Fremragende
651 anmeldelser
Bed kunder om at skrive en anmeldelse
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Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Very friendly knowledgeable girls
Very friendly knowledgeable girls. Margi especially went out of her way to find me the best holiday. I wouldn't use any other travel agents. Definitely 10 out of 10. Booking progress went so smoothly
18. juli 2026
Besvarelse fra Hays Travel - Bitterne
Ah Thankyou Kathleen, it was my pleasure
Every time we go to our Hays travel in…
Every time we go to our Hays travel in Bitterne we get fabulous service from all the staff.We especially appreciate the efforts of Margi who always comes up trumps when we are looking for a new resort or destination.
17. juli 2026
Besvarelse fra Hays Travel - Bitterne
Dave pentelow,
We are so pleased to hear that our team in Bitterne consistently provides you with excellent service. It's wonderful to know that our colleagues' efforts are appreciated and that we can help you discover new destinations. We truly value your kind words.
Kind Regards
Hays Travel Bitterne
It's always nice to pop into the…bitterne branch . Benidorm here we come.
It's always nice to pop into the bitterne travel shop. Staff always very friendly and polite.
We saw Margie who helped us with our holiday and gave all information clearly.
We're hoping the hotel we have chosen will be as nice as it looks.
Was easy and quick to confirm and pay and I had all paperwork printed off for me.
Sue Burrows (not butrows)
14. juli 2026
Besvarelse fra Hays Travel - Bitterne
Hi Sue, thankyou so much for your review, it was my pleasure booking this for you
Lily top girl top company
14. juli 2026
Besvarelse fra Hays Travel - Bitterne
Thank you so much for your lovely feedback!
Kind Regards
Hays Travel Bitterne
The staff are always very kind and go…
The staff are always very kind and go above and beyond to help me find a great holiday
7. juli 2026
Besvarelse fra Hays Travel - Bitterne
Thank you for your wonderful feedback! We truly appreciate your kind words!
Kind Regards
Hays Travel Bitterne
Excellent service once again from Margi…
Excellent service once again from Margi booked another cruise for 2027
12. juli 2026
Besvarelse fra Hays Travel - Bitterne
Thank you for your lovely review! We are so pleased to hear that you received excellent service and have booked another cruise with us for 2027. We appreciate your continued trust.
Kind Regards
Hays Travel Bitterne
Very helpful and friendly service
Margi in the Bitterne store was very friendly and helpful and helped us find the right package at the right price. Very happy with the service we recieved.
8. juli 2026
Besvarelse fra Hays Travel - Bitterne
Thank you for your lovely feedback! We are so pleased to hear that our team was able to help you find the perfect package at the right price. We hope you have a fantastic time away!
Kind Regards
Hays Travel Bitterne
Satified costemer
Staff are professional, helpful and friendly. The booking process was easy. I am always happy with the service I receive from Hayes in Bitterne.
Thank you.
9. juli 2026
Besvarelse fra Hays Travel - Bitterne
Carolyn Jennings,
Thank you for your wonderful review! We are so pleased to hear that you receive excellent service and find our booking process easy. We appreciate your kind words.
Kind Regards
Hays Travel Bitterne
Very knowledgeable woman and very…
Very knowledgeable woman and very pleasant.Could not do enough for us
8. juli 2026
Besvarelse fra Hays Travel - Bitterne
Kim Haston,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was knowledgeable and pleasant, and that you felt well-assisted.
Kind Regards
Hays Travel Bitterne
Mexico holiday.... Don't book at Hayes
Went to mexico for our 40rh wedding anniversary. Decided to support local company who saved many jobs when they bought Thomas cook. Never again. They don't know what they are doing. Told us yes we check you in.... Then flight moved from Sunday to Monday... Oh we are shut Sunday... Can't do it. You can go into town to do it. Paid for fast track through security....guess what....it was closed at 5am
Surely they should have known this !!!! Never offered us priority choice. Will book direct next time.. oh yes... We paid £4 for currency buyback and they didn't implement it. I went back 3 weeks later and questioned.. tough they said. 2 hours later they called me and said.. sorry our fault... Come and collect your £12... Very poor.. staff don't seem to know anything...
When I asked to speak to person who sold us holiday.. I was told .. oh she has left and now works at another place... Turns up that wasn't correct neither(Bitterne Branch)
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Bitterne
Hi Mr Bemister,
I am truly sorry to hear about the difficulties you experienced with your trip. It is clear that several aspects of your booking and travel arrangements fell short of expectations, and I sincerely apologise for the inconvenience and frustration this caused. I understand how important this milestone trip was to you, and I regret that your experience was not a positive one.
I will be reviewing each point you have brought to our attention and I am more than happy to have a conversation regarding these points at a time that is convenient for you.
Kind Regards
Megan, Branch Manager
Went into Hayes travel Bitterne were I…
Went into Hayes travel Bitterne were I always go the young girl that help me was extremely helpful polite and very professional so much so we booked again 😊
3. juli 2026
Besvarelse fra Hays Travel - Bitterne
Thank You for leaving a lovely review I'm glad we could help :)
Besvarelse fra Hays Travel - Bitterne
Lovely to hear this! Thank you so much :)
HAYES EXPERIENCE
Margaret who dealt with me at HAYES Bitterne as usual was quick, efficient, and knowledgeable about the holiday I was booking. HAYES as usual first class service.
28. juni 2026
Besvarelse fra Hays Travel - Bitterne
Thank you for your kind words! We are so pleased to hear you received such excellent service and will be sure to pass this on to Margi.
Berlin - Two night stay
Friendy approachable staff namely Marg and Megan who d/w my enquiry in a professional manner.
As a result we found the perfect mini break in Berlin at a very competitive price.
Happy days 😊
27. juni 2026
Besvarelse fra Hays Travel - Bitterne
Hi Neil, we're so happy to hear we helped you find the perfect Berlin mini-break at a great price! Thank you for sharing your positive experience. Megan :)
The ladies in my local Hays are always…
The ladies in my local Hays are always helpful and warm to talk to and always try to do the best for me
25. juni 2026
Besvarelse fra Hays Travel - Bitterne
We are so pleased to hear that our team provided you with a positive experience. Thank you for your kind words.
Kind Regards
Hays Travel Bitterne
Excellent staff.
Very helpful staff (Lilly), helped us find our holiday . Talked us through options available. All staff at Bitterne were very helpful with suggestions and advice.
23. juni 2026
Besvarelse fra Hays Travel - Bitterne
We're so glad our team helped you find your perfect holiday. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Bitterne
Incredible Service + Amazing Deals
Amazing - I originally had one lady (Margi) dealing with my request who was so helpful sent me everything I could ask for. When I went back with more questions another lady (Lily) picked up my query as the Margi was on holiday and we were constantly back and fourth by email as I kept changing my mind or asking for things to be added on but nothing was to much trouble and they were brilliant. Once my holiday was booked most places just leave you too it and figure it out but I had to email as I needed help with the app and paying some of the holiday off and Tayha was more than happy to help and go through how to do this with me. I would be looking to go back to Hays Bitterne to book another holiday 100%
16. juni 2026
Besvarelse fra Hays Travel - Bitterne
We are so happy to hear about your wonderful experience with us! It is fantastic that our team provided such helpful and brilliant service, even with changes and additional requests. We truly appreciate your kind words and look forward to assisting you with future holiday plans.
Kind Regards
Hays Travel
Besvarelse fra Hays Travel - Bitterne
Thank you for your lovely review :)
Very helpful first cruise answering out…
Very helpful first cruise answering out questions Very helpful
11. juni 2026
Besvarelse fra Hays Travel - Bitterne
Thank you for your lovely review !
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