We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... Se mere
Virksomheden har svaret
Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... Se mere
Virksomheden har svaret
I was very impressed with the the customer service I received from Hays Travel in Basingstoke. I rang and spoke with Rhiannon. This is the first time I have used Hays Travel and booking a Jet 2 holid... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Storbritannien
- 01256581847
4,8
Fremragende
442 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very polite and friendly member of…
Very polite and friendly member of staff
Information was readily available
21. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Good afternoon Sheena,
Thank you for taking the time to leave me a review! I hope you have an amazing time.
Kind regards,
Issy
Very friendly and helpful staff
13. august 2026
The service was excellent and the staff…
The service was excellent and the staff was amazing
16. august 2026
Emma at the Basingstoke branch was…
Emma at the Basingstoke branch was really lovely, helpful professional and knew all the right questions to ask. It was a very relaxing experience.
16. august 2026
Excellent Service
Agent available as soon as we arrived.
Agent extremely helpful and knowledgeable.
15. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Good afternoon Keith,
Thank you for taking the time to leave me a review! I hope you have an amazing time.
Kind regards,
Issy
Besvarelse fra Hays Travel - Basingstoke Mall
Thank you so much for taking the time to share your feedback!
We’re delighted to hear you found Suzanne and the team at Hays Travel Basingstoke always helpful – providing excellent service is what we strive for. We really appreciate your support and look forward to helping you with your future travel plans!
The lady I saw was very helpful and…
The lady I saw was very helpful and booked my flight for me.
31. juli 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Good afternoon,
Thank you for leaving such a lovely review :)
Kind regards,
Rhiannon
Very patient with us and getting what…
Very patient with us and getting what we wanted
7. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hello Lynda,
Thank you so much for your fantastic 5-star review! We are delighted to hear that we were able to patiently assist you in finding exactly what you were looking for. Your feedback is greatly appreciated.
Emma and the Hays Travel Basingstoke Team
Bath citi-break
Emma, in the Basingstoke branch, was brilliant - latched on to what I was asking immediately, expert search and great communication with package providers (and with me!).
7. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
I'm so glad we found you the perfect hotel and thank you for your kind review. I hope you have an amazing time.
With regards
Emma and the Basingstoke Branch
Good service
The travel advisor (I cannot remember names) took a lot of time to find a holiday that fitted my requirements. She was successful.
6. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hello Davina,
Thank you so much for your kind feedback! We are delighted to hear that Suzanne was able to find the perfect Cruise for you. We truly appreciate your positive comments.
Kind Regards
Suzanne and the Hays Travel Basingstoke Team
The team of people that stand out from…
The team of people that stand out from the rest , makes them the go to place in Basingstoke 😉
4. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hi Simon,
Thank you so much for leaving a wonderful review!
Issy and the Basingstoke Team
Thank you Hays travel for helping us…
Thank you Hays travel for helping us with the booking of our holiday your rep was friendly and professional at sorting everything out.
Thanks again
Paul and Christine.
23. juli 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hi Paul and Christine,
Thank you for leaving a wonderful review, we hope you have an amazing holiday!
Issy and the Basingstoke Team
Excellent service.sorted my family out…
Excellent service.sorted my family out a fabulous holiday very helpful and knowledgeable very pleased. With their service sorted every aspect of the holiday
2. august 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hi Pauline,
Thank you for leaving such a lovely review, we are so glad you were happy with the service provided.
Kind regards,
Hays Travel Basingstoke
Besvarelse fra Hays Travel - Basingstoke Mall
Hi Douglas,
Thank you for leaving such a kind review! :)
Kind regards,
Hays Travel Basingstoke
Besvarelse fra Hays Travel - Basingstoke Mall
David Weedon,
Thank you for your lovely feedback! We are so pleased to hear that you had such a positive experience with a Andrea. We truly appreciate you taking the time to share your thoughts.
Kind Regards
Andrea and Hays Travel Basingstoke Team
Great staff at Basingstoke Branch
What a great team of people at the Basingstoke Branch. All the staff we spoke to were friendly, knowledgeable, efficient and extremely helpful. Nothing was too much trouble.
A big thank you to everyone 🙂.
9. juli 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Good afternoon
Thank you for taking the time to leave us such a lovely review. We hope you have an amazing trip.
With regards
Hays Travel Basingstoke
Suzanne was very helpful
Suzanne was very helpful and had good knowledge of areas we were looking to book. Plenty of options available to choose from and the whole process was very simple and easy to book
17. juli 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hi Jim,
Thank you for your review, we hope you have a wonderful holiday!
The Basingstoke Team
Shocking Staff Behaviour
I went to the basingstoke branch today to get some currency, I was dealt with by an amazing lady called Cally, she was extremely helpful and gave me loads of travel money advice and helped me set up a travel card
The reason this has got a 2 star review is not because Cally the currency lady was awful it was because she was treated appallingly by another member of staff while I was there.
It was not her fault the delivery came while I was there ,she asked for help from another member of staff and got eye rolling and attitude ,the whole thing was embarrassing, In front of myself and the delivery guy,
Very Shocking but Cally gets 5 stars
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Basingstoke Mall
Good Afternoon Mr Scott,
Thank you for taking the time to share your recent review. We genuinely value all customer feedback, as it helps us to improve our services.
I am very sorry to hear this and fully understand your disappointment and inconvenience this situation may have caused. Please be assured that your concerns are being taken seriously.
If you wish to forward your comments for us to look into further, please email online.support@hays-travel.co.uk.
Kind regards,
Chloe.
Excellent Customer Service
I was very impressed with the the customer service I received from Hays Travel in Basingstoke. I rang and spoke with Rhiannon. This is the first time I have used Hays Travel and booking a Jet 2 holiday was also a first too. She patiently went through all the booking procedures throughly and all the questions I had. I found her to be extremely polite and helpful.
26. juni 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hello Jennifer
Thank you so much for your wonderful feedback! We are so pleased to hear about your positive experience and that we could assist you with your holiday booking.
Kind Regards
Rhiannon and the Hays Travel Basingstoke Team
The girls are so informative
The girls are so informative, and really friendly,going in there with no idea of what we wanted to coming out so excited at booking our cruise
They really take the hassle out of sorting and printing everything off as they do it all for you.
7. juli 2026
Besvarelse fra Hays Travel - Basingstoke Mall
Hello Deborah,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was so informative and friendly, making the process of booking your cruise exciting and hassle-free. We hope you have an amazing trip!
Kind Regards
Issy and the Basingstoke Hays Travel team
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