Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... Se mere
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Se, hvad kunderne siger
We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... Se mere
Virksomheden har svaret
I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel
Virksomheden har svaret
My experience was excellent from the customer’s Manager was so Helpful in every way , a very professional person knew what I wanted when explaining what area I needed and hotel nothing was to much f... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
3 County Square Shopping Centre, TN23 1YA, Ashford, Storbritannien
- 01233469609
4,8
Fremragende
676 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We felt very reassured by Holly’s…
We felt very reassured by Holly’s attitude, she had a professional approach and a winning smile!!
19. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you very much for the lovely review! It was a pleasure to get your cruise booked - Hollie
Very helpful.
Your representative was extremely helpful and very patient with us as we have not been abroad since 2018, we now have a holiday booked and cannot wait.
25. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you for leaving us a lovely review - Hays Travel Ashford
I always see the same lady to book my…excellent service
I always see the same lady to book my holiday and she is so helpful which makes it a very enjoyable experience
23. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you so much for taking the time to leave a review and your kind words, as always it is a pleasure helping you book your holiday.
Great Experience
Very efficient, found exactly what we wanted and within budget. Isabel was very pleasant and professional and we wouldn’t hesitate in contacting her for our next trip.
23. august 2025
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for taking the time to leave me such a lovely review! Glad I could help you organise this trip - Isabel :)
She was very helpful kind and listened to our requirements
She was very helpful, and listened to what we wanted from a holiday and any concerns we had.
19. august 2025
Besvarelse fra Hays Travel - Ashford
Hi, Thank you so much for taking the time to leave a review. It was a pleasure to help you book your holiday. Kind regards, Anne-Louise
Always booked with hayes over the…
Always booked with Hayes over the years. friendly staff, no rushing through forms or bookings, they ensure you're happy with everything, definitely go above and beyond to make it a pleasure booking with them, we even booked for next year while still on holiday, faultless 👍
19. august 2025
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for taking the time to leave us some lovely feedback and choosing to book with us again! - Hays Travel Ashford
The travel agent Sandra was very good…
The travel agent Sandra was very good at making us feel at ease and very professional.
Would highly recommend the Ashford Hays.
Explained everything we requested. 5star
19. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you so much for taking the time to leave us such a lovely review, it is very much appreciated and always our pleasure to book your holidays.
Many thanks
Hays Travel Ashford
The staff are very friendly and…
The staff are very friendly and extremely helpful and knowledgable.
Very professional, I have every confidence with Hayes Travel.Will definitely book future trips with them again.
22. juli 2025
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for taking the time to leave such lovely feedback - Hays Travel Ashford :)
Besvarelse fra Hays Travel - Ashford
Thank you very much for taking the time to leave me feedback. I was pleased I could find you a suitable cruise - Hollie
The staff member who booked my flight…
The staff member who booked my flight was very efficient, knowledgeable & had a very professional manner and pleasant personality.
13. august 2025
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review - Hays Travel Ashford :)
I had to go in the Hayes Travel Store…
I had to go in the Hayes Travel Store to book our Ambassador British isles cruise next year as I couldn’t do it on the phone as my banking app froze but Isobel who served me was very helpful & courteous.
6. august 2025
Besvarelse fra Hays Travel - Ashford
Hi Sue, Thank you for taking the time to leave us such a lovely review - Hays Travel Ashford :)
Besvarelse fra Hays Travel - Ashford
Thank you so much for leaving a review and your kind words. It was a pleasure to book your holidays for you. Kind regards, Anne-Louise
Really disappointed about amount of deposit I was asked to pay
I was pleasantly surprised when I went into my local Ashford Kent branch and was seen straight away by a pleasant young lady and when I asked whether Hays travel sold Marella cruises I was told “yes” She was very efficient and showed me 2 cruises I was interested in and she didn’t rush me at all about deciding which one I wanted to buy. She throughly went through all the options and explained everything in great detail. When I had decided to book the cruise in was told I needed to pay a deposit of £700!!! I queried it as I have been on numerous marella cruises and have paid the amount shown on the screen which I know was £175 making a total of £350!! I said I was not happy with paying £700 deposit and have never been asked to pay anything like that amount before. The young lady went and asked her
Manager and came back and said I could pay £500 and another £250 on the 27th September. I’m still fuming about this! Why do you need that amount of deposit..don’t you trust me?? I was really liking my first experience with Hays Travel ( I’ve always booked with Tui before) until this unacceptable treatment I received. I am looking forward to you reply.
5. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you for taking the time to speak to me on the phone and for your understanding. I am pleased that we have been able to resolve this for you and look forward to assisting you in the future.
Kind regards
Sandra - Hays Travel Ashford
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such lovely feedback - Hays Travel Ashford :)
Hollie was knowledgeable and helpful
Hollie was knowledgeable and helpful. She chatted effortlessly to me to help me choose the right location and hotel.
3. august 2025
Besvarelse fra Hays Travel - Ashford
Thank you so much for leaving feedback. I am so glad I was able to help you find a holiday, have the best time! - Hollie
Only went in to compare prises with…
Only went in to compare prises with other local travel agencies
We spoke with a very helpful lady called Sandra
And hay ho before I new it I booked a holiday
Very helpful and very competitive with others
27. juli 2025
Besvarelse fra Hays Travel - Ashford
Thank you for taking the time to leave a review, it was a pleasure to book your holiday. Kind regards, Sandra
Besvarelse fra Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review - Hays Travel Ashford :)
They were very helpful and the young…
They were very helpful and the young girl was very efficient whenever we book anywhere we always go to them in Ashford Kent
29. juli 2025
Besvarelse fra Hays Travel - Ashford
Hi Sandra, Thank you for taking the time to leave such lovely feedback. Thank you for choosing Hays Travel again ! - Ashford Branch :)
Friendly staff both on the phone & in…
Friendly staff both on the phone & in the travel office. The young lady in Ashford office could not do enough to sort out the holiday we pick out.
24. juli 2025
Besvarelse fra Hays Travel - Ashford
Thank you for taking the time to leave such a lovely review, it was my pleasure booking your holiday - Demi
Besvarelse fra Hays Travel - Ashford
Hello, I am pleased that we were able to speak with you on the phone for you to confirm that you were happy with our service and that you rated us 5 stars. We do appreciate and value all feedback and are glad that we have been able to resolve the misunderstanding of the star ratings.
Thank you again
Hays Travel Ashford
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