Hays Travel - Alnwick Anmeldelser 

So today I took out a Travel Card, Euros and Hungarian currency for a forthcoming trip at the Alnwick Branch. My husband did similar at the Morpeth Branch. My rate of exchange was significantly less than at the Morpeth Branch by at least £20! My husband went back to Hays travel in Alnwick on my behalf and was told it was different because there is more competition in Morpeth when it comes to holiday companies. This is ridiculous given it’s the same company just a different branch and not a plausible explanation.
I have no issue with the person that served me as she was lovely and very helpful. This is a situation she has no control over.
I’m not happy and would advise anyone to check the exchange rate before getting money with Hays travel.
The irony is that we booked our holiday with Hays Travel!

Saturday 1st August
I wish to rectify my review yesterday.
After a call from Diane at Hays Travel Alnwick this morning my travel exchange was reviewed with the Branch Manager Claire and I received an apology and an updated rate in line with the Morpeth Branch. So I went and collected the exchange difference.
At this juncture may I say that Diane should not be held responsible for the exchange rate error as she was following the guidelines given to her. She was immensely helpful and obliging as was Claire. The ladies dealt with the discrepancy efficiently and I am in no way deterred from engaging Hays Travel for holidays in the future. To anyone reading my update.
Go and see Diane she is a sweetheart.
Many Thanks Ladies
Tracey

Always very lovely and efficient staff, nothing is any problem to them so thank you so much

As always the staff at hays Alnwick are so helpful and friendly, i wouldn't go anywhere else.

Bridget was exceptional and friendly, brilliant knowledge and helpful. An absolute credit to Hays, I was in retail for 47.5 years so recognize excellent employees.

Knowledgeable staff who are friendly and make you feel welcome. Will go the extra mile.

As always it has been a pleasure to deal with Hays Travel Alnwick. Clare was very helpful and informative regarding my booking and made me feel safe and secure throughout. All the staff in the past have been very helpful and pleasant in dealing with bookings and holiday money exchanges.
Lola Edwards.

Our travel assistant was very helpful. We already had an idea of where we wanted to go and when but she was able to answer a few questions we had. Our whole experience was positive and enjoyable.

Staff are always very professional and helpful nothing is too much.
Good experience always.

I was in Anwick yesterday, as I had been looking at a cruise the night before I decided to call in to Hays to find out a bit more about it.
I was greeted by Sasha with a lovely smile.
I discussed the cruise with her in great detail, she answered all of my questions.
As Sasha was very friendly, helpful and professional I decided to book the cruise with her.
Thank you Sasha for a great booking experience.

Ellie ( I think it was Ellie we asked her name but I may have misremembered) anyway she was so smiley and efficient and helpful and booked two holidays for us in Alnwick Hays Travel on Wednesday morning. we have been using Hays Travel in Alnwick for a few years now and it is always a wonderful service. Thank you.

Brilliant service from Bridget. Attentive and very clear with information . Answered all questions about our choice of location. No hesitation in booking with Hays again. 5* service

Fabulous holiday booked yesterday.
Advice ,support etc really good.
Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc
We've used Hays for years. All of our holidays have been organised/booked with them. No complaints ever!!

Original chat with Nathan who gave us some great suggestions. Went back in and booked with Laila. Both excellent members of staff and both very professional and friendly and were really looking forward to our holiday being as smooth as the booking.

Ellie was very helpful when searching for a specific holiday. She explained all the different options and prices thoroughly. She also assisted with some queries about carrying medical equipment on board.

All questions answered, very helpful exploring many options.

Very friendly and made booking my holiday a plesent experience.

Great service. The travel advisor was really helpful and knowledgeable. Booked with confidence.

Not my first time booking with Hayes and won't be the last, great service and staff, couldn't be more professional, friendly, helpful and patient.
Would recommend to everyone who wants to book holiday with a travel agent.