Havens of Westcliff Anmeldelser 5.789

I have made complaint thru email that haven not delivered the order as oer invoice. Teacup short 4 out of 6 nos.

Excellent service. Articles arrived perfectly packed and in perfect condition and on time was promised. Many thanks!!

I ordered a Bunnykins set from Havens for my new Grandson for Christmas on 28th November, from what I believed was in stock, as I noted that some other items stated "out of stock". I then received an email on 9th December informing me that the stock they were expecting in before Christmas would not arrive until week commencing 5th January, and would be sent out for delivery the same working day.
However, i next heard from Havens on 30th January that it was out for delivery that day, and I received my package on 2nd February.
I had looked at other supplies of the paticular set I wanted, and their sites clearly stated "out of stock". Had I known Havens were also out of stock, I would not have ordered.
The 2 stars given are for the very secure packaging in which it arrived.

Professional and prompt . Havens acknowledged my purchase and promptly confirmed delivery details . Delivery updates were prompt .
Delighted with the service and would recommend dealings with Havens .

The floral Ginori cup was not the quality I expected. Nothing was in its original packaging.

I was very nervous to order wedgewood mugs from overseas but the arrived today safe and sound.

Excellent phone order service;resolved all issues

Kept me informed. Goods delivered well on time and very neatly and well packaged. Brilliant

Having placed a £60 order, I recieved the following email confirmation: “ If your item is not in stock, we will obtain lead times from the suppliers and contact you with further information via email. Please be aware that we do not hold stock of most ranges and items will be made to order.”

Had I been aware of this, I would never have placed the order, but I can see no mention on their website that they don’t actually have the items they sell in stock. 2 weeks later, order still has not been despatched, and no response as yet to my email requesting a refund. Very disappointing.

Well packaged and the chocolate was a nice touch

Items exactly what I expected and arrived in time in nice package.

I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I would most definitely order from Havens again.

Greatcservice

Good quality product, easy communication. Items as described

This item reminds me of my Yorkshire beginnings. I love robins and even more so wearing flat caps. Ordering was easy and the item delivered on time and well packed. A very nice experience with a charming result. Thank you.

Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items!
Easy ordering. Not keen on ordering on line as you don’t know of issues in the background.
Sturdy parcel arrived, each item well wrapped in protective paper.
I would certainly use them again - but I did miss the free present wrapping!!!!

The item turned up and was as described.

Great customer service and fast shipping

The items eventually arrived after I chased their non arrival