Land Rover Anmeldelser 

Friendly people on the face of it that doesn’t come across as genuine, but poor service on the whole Multiple visits and you have to wait weeks and weeks for an appointment. Issues still not resolved in 2 visits over 3 months and then to the back of the queue again for 7 weeks to look at the same issue the wasn’t resolved in the first 2 visits.

Also had a dispute over some minor damage on the vehicle which was not satisfactorily resolved

Having to wait months for an appointment tells you everything you need to know about the quality of the cars!

Bought an Evoke back in August 2023. 14,000 on the clock, had nothing but trouble since. Many attempts made to make contact but nobody has got back to me. Aftercare VERY shoddy. Will not be back

Bought our RangeRover Evoque from this dealership six years ago. Always professional, polite and excellent service no matter what the reason for our visit, and whoever we spoke to.
This time it was just for Blue additive. Mike, who met us as we arrived, was as attentive and courteous as usual, and we enjoyed coffee and mince pies in the customer area while we waited. Every member of staff acknowledged us, and within 15 minutes Mike was back with the keys. He said there was no rush, and we enjoyed more coffee and a browse round the extensive showroom stock before we left. Always enjoy the experience here. Very highly recommended!

Just rubbish. 4 weeks and 4 salesman later and still no closer to buying a car.

Bought a used car and initially super helpful and promising the world, replying to emails late at night and then as soon as you bought a car and there is a problem they do not get back to you.

Overall very pleased with our new discovery purchase from Hatfields , Shrewsbury. Paul Kemp , sales team, was very helpful despite one or two administrative snags. Minor remedial snag dealt with by service dept very efficiently and booked for attention.
Nothing is ever perfect , but very happy with our Hatfields experience.

Hatfields Shrewsbury.
What an absolute joke the Landrover sales team are messed up on just about everything would definitely NOT recommend. gone to Stafford Landrover completely different nothing is a problem for them.

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christina
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christina
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GB
Rated 1 out of 5 stars
19 March 2023
Purchased a Jaguar E Pace from…

Purchased a Jaguar E Pace from Hatfields nearly 6 weeks ago. The experience of purchasing the car was good, but the after service has been horrendous. I was owed a refund of nearly £400 for a key replacement. It has taken me 4 weeks of chasing and calling to get my money back. The dealership Manager couldn’t be bothered to get out of his chair to come and talk to me, but just kept telling the reception to tell me they’d sort it. They didn’t! He then told me to call and sort it myself! If this car had a returns policy, it would have gone back weeks ago. To me, purchasing a car is an experience that doesn’t stop when the money has been transferred, but continues way after that. I will never purchase another car through this dealership , or take it there for a service.

Ben Locke Sales Manager did not give us a good service. He seemed very arrogant and rude when talking to us. Wasn’t friendly at all, treated us differently compared to the other white people he spoke to. We are returning customers to Land Rover, but he did not give us a good service. He spoke rudely, and undermined us many times during the short visit. Can’t believe he is in charge here.

had an MOT done on my XE, all went well until an hour after getting back to my office and had a “parking brake fault” went straight back to Hatfields Shrewsbury first thing in the morning. was told couldn’t get it seen until 12th July despite the fact that the fault was clearly caused by a technician, never had the error in 5 years of owning the vehicle and magically it pops up just after having the MOT - service department more interested in their busy day and not on fixing problems they caused, I had to fight to get my vehicle in that morning and instead of providing good customer service the team were more interested in trying to pass the blame to myself rather than the issue being exceptionally likely due to a fault after having an MOT, after spending thousands at the dealership over the past few years and receiving good service until about 2019 I was asked if “I would cover the cost of the diagnostic”. I don’t expect this from a marque like Jaguar and really think that Hatfields are not doing the brand any favours, shocking level of service since they moved into their multi million pound new centre. I am at the point of buying a new vehicle but it won’t be through Hatfields and certainly won’t be through Hatfields Shrewsbury. if your local I would recommend finding a jaguar apecialist or go to Wolverhampton.

Mr Stewart. Scotland. I was on holiday on 14th may. My jaguar xf developed an adblue fault. Hatfields were brilliant. In particular Stuart Sutherland. Can't thank him enough for all his help . under pressure through shortage of staff. He got my car fixed. Great team at Hatfields Shrewsbury. The car was emaculat when I picked it up. Top team

In the past Hatfields excellent service has been a factor in my buying Jaguar. Not any more. I rang Service dept re XE not recognising smart key. After 2 attempts I finally got through. First available booking is 20 June. Meanwhile if the car will not start at all they will tow it in, & it will join the queue of breakdowns. There is a backlog of 2-4 weeks before they can look at it!! meanwhile I will have to hire a car. Sorry Hatfields - my next car will not be from you & probably not a Jaguar. This comes on top of a bad experience in March for a routine service. They couldn't complete the work in one day because they ordered the wrong size replacement tyre & did not have a replacement nut which was loose on the timing chain cover, thus leaving me to get a friend to drive 25 miles to the dealership & pick me up

The most appalling sales conduct that we have ever experienced.

Wife called to discuss a car, outlined our interest and made an appointment to view a car with the family. On Saturday we drove from Stafford to view the car. Arrived on time, saw car and went inside.

Advised reception, confirmed meeting with salesman, and then waiter patiently at reception for salesman to come out.

After 15 minutes asked if he was going to come out. Finally came out. Discussed car and went over again the sale as discussed already over the phone earlier and that we wanted to buy it.

Salesman then disclosed that whilst we had been waiting, another family had taken the car out for a test drive! How slippery is that!!!

He went off to work some figures. He was gone for another 20 minutes, presumably waiting for the other salesman to arrive back with the car.

We watched as the car returned with other salesman ‘beaming’. The other family sat down and appeared to start to negotiate the sale.

Eventually after another 15 minutes, and after clearly waiting for the other salesman to give an update in their office, he returned with a red face.

I expected him to disclose the development, but instead he proceeded to offer us outrageous terms on the pretext that we could buy the car. He was actually trying to test just how far we would be prepared to go with the highest APR etc

When I interrupted him and asked him to confirm my suspicions that the car had in fact been sold to the other family sat down nearby, he finally confirmed that the car had indeed been sold whilst we had been waiting around.

We walked out. As we left he had the audacity to ask if he could help us find another car!!!!!!!

We will be buying a new Jaguar this week, and upgrading our Range Rover in April at the Stafford centre where they have an ounce of integrity.

Quite simply the most disgusting behaviour we have ever experienced in 30 years of buying cars.

Shocking service sold me a car that was previously wrapped without disclosing it. Lying head of sales, head office contacted him and he said he responded when he didn’t. Car had numerous issues. There was problems with the car and he tried to say there wasn’t. NEVER BUY FROM THEM. BEN LOCKE IS HIS NAME

Awful service at Hatfield Land Rover, can’t tell you the name of who served us as he didn’t give it or indeed ask ours. We had £70,000 to spend on a car and the sales rep couldn’t be more uninterested or unhelpful. It seemed a hassle to show us any cars and seemed perplexed when asking to compare to other models. We were given no prices or even asked if he could help us in any way. He told us he had another customer coming in (half an hour later) so had to rush. Ridiculous, unhelpful service, we will be buying a Range Range but not by any circumstances from the Hatfield site. I thought a good brand would offer good service - obviously wrong.

Salesman agreed to repair windscreen!
Not done also repair plastic in boot and trim loose on driver door after emailing and ringing no reply.
We had no log book as car was on private plate told us it was sent to dvla we have to wait for it to come back !
Got pulled over by police private plate was no longer assigned to this car
We still have not had any contact with salesman ?
Customer service is very poor ?
Soon as they’ve taken my money that was it don’t be fooled by how good it looks

What is it I have to do to get this garage to speak to me. I have been waiting for a call back now for the last couple of weeks despite me chasing the garage as whoever it is I need to speak to isn't available. I emailed the dealer principal foolishly thinking he might get someone to call me but no. Do I really have to travel to Ludlow or Chester my nearest LR dealership to get service. My wife works 200 yards from the dealership so wouldn't need a courtesy car and could easily drop my car off, but no it looks like a drive coming up to another LR dealer.

Twice this year I’ve booked my Land Rovers into Hatfield Shrewsbury’s Service Department and on both occasions they have cancelled my appointments at very short notice the evening before due to not having my courtesy car available. The staff I’ve also spoken to are also unhelpful and rarely call me back when they promise to. I’ll have to use a more reliable dealer in future, I’m clearly not a valued customer!

I had a problem with my remote for my land rover evoque and was greeted by jaida peake who was fantastic,she was so polite and extremely helpful,and got my problem resolved, .Thank you jaida and land rover hatfield for your professional service.

Brought a 2019 evoque, we were not allowed to test drive or view due to Covid so just had to turn up and buy. Very rushed, When got home there was chip in back light and a chip on the bumper which had a white circle around it. As they hadn’t repaired it before it went out. At first they refused to replace the light, then we had to threaten them with handing the car back then they said they would replace it with a second hand one. 3 weeks later we have an email saying it’s not essential work and we have to wait. But they have been very quick to keep asking us to take out tyre insurance, wheel insurance, scuff insurance. It’s just money money money. Once these guys get your money the after care service is shocking THEY DONT NOT care about their customers at all. One of the worst Land Rover dealerships I have ever dealt with. Would strongly advise to go elsewhere.