Hatfields Anmeldelser 177

Rang Hatfields Hull to report oil leak on my 2024 F-pace. Was told by a very unhelpful young lady that I had to take it over on the 7th April (I rang on 20th March!) rang again today (31st March) because the oil leak was worse and still no joy was told it was still 7th April. My drive is a real mess now and the oil leak is bad. Tried my Leeds branch of Jaguar Landrover - what a difference!! The young lady advised me to ring Jaguar Assist which I did and a couple of hours later the AA have been out and doe a temporary repair, booked it into Leeds and arranged for a car for me. Also advised me not to drive until I take it to Leeds. Hatfields Hull need some customer service training and fast.

I called today because my Jag's pan roof blind had stopped automatically opening and closing when I started / turned off the engine. I was unable to speak to the Service team, even though I tried to call on numerous occasions. No one answers the phone and if they do, they say they're unable to answer anything. I purchased my pre-registered e-pace in December 2024, and it did not occur to me to question servicing with Jag no longer selling Jags. However I have since found out Jaguar servicing is being undertaken at Hatfields Land Rover, and by all accounts no additional staff have been hired or additional space made for the extra workload...Hatfields Land Rover were bad enough, when I had my Evoque, so now I'm genuinely panicking when I can't even speak to someone in Service. It was indicated I should get a reply within 48 hours - that could be a week if it's 48 working hours. I honestly wish I hadn't bought from them, and gone with another marque, and read the reviews before purchasing from Hatfields. Your service is woeful and you are discouraging potential customers remaining loyal to a premium UK brand. I am considering using Vertu in Leeds or Lloyds in York, because whatever Hatfield's are offering it is simply unacceptable!

The staff is very friendly and great service especially Charlotte she went out of her way for us and a very polite young lady alway got a smile on her face x

Hatfields Jaguar Hull have now had my jaguar I pace nearly 4 weeks and still I’m no nearer getting it back. Each time I’ve had to ring them for an update after they said they would keep me updated. I rung today to be told that an engineers video call had been made and a decision will be made in 48 hours. This leaves me with a large diesel car which I’ve had for nearly 4 weeks, costing me a lot more money and still I have no idea when my car will be returned. I echo what others have said in that know one answers the phone. I’ve written to the head office explaining my anger and frustration. The saga continues 😡

Disaster. Warranty? What warranty, takes forever to get basic things fixed. RRS has been in for around 8 weeks now for a couple basic things. They don’t answer the phone unless you pretend you’re buying a new car, only one person can ever update you if you play the game of phone roulette, they say its a 3rd party warranty despite LR themselves pushing it branded. All staff are agency or inexperienced/new. It cannot be this hard to show some level of customer experience for a UK brand which should be looking after its customers. Dreadful…. they can keep the car, I’ll sell this evoque which we’ve had for weeks - and buy another brand! Steer clear.

Bought a used approved Discovery Sport from Hatfields Land Rover in September 2024. Bad experience trying to sort out multiple snags - wrong mats, scratched wing mirror, missing clips. Service levels here are awful in my experience. I would not buy from them again. They are giving the brand a bad name.

Tried contacting the Liverpool branch service department several times now about my engine light coming on my Jaguar Epace. Nobody calls back. It seems impossible to get your car booked in to be checked. Terrible customer service for a premium brand.

I purchased a used Range Rover Evoque from Hatfields in Liverpool. It has been in a local Land Rover dealership for 'work' and 'repairs' 80% of the total time of ownership to date - (9 months). I contacted Head Office to raise a complaint due to dissapointment with the car and the brand. Radio silence from this dealership.

Terrible aftercare, many issues with this dealership. Avoid.

Absolutely shocking customer service. I bought a brand new F pace in July 2024 from the Wakefield branch. A routine oil check showed very little oil on the dipstick. Wakefield has now closed so I tried to call the Hull branch to book my car in for some investigation work and despite trying 5/6 times a day on the phone, emails to the manager and a few contact us enquiry forms i have not been replied to.

Update: The manager replied within minutes of my review going live on Trustpilot but has still failed to respond to my email sent direct to him on Tuesday! Still no phone call from the dealership. I will take my business to another branch!

Avoid. Multiple issues with vehicle. Hatfields offered no assistance (Jaguar stepped in). Hatfields responded to my Trust pilot review- asked me to contact their Head office so they could deal with the issues promptly. 8 days later and a further chase up from my side- No response from Hatfields at all.

Appalling customer service from Hatfields Shrewsbury.

Rang up to book a test drive of a plug in hybrid car. The person on the phone arranged a specific time and day to test. Turned up, left standing around the showroom like a lemon for 20 minutes. Eventually sat down with a salesmen who made me feel like I was ruining his day.

Then I was told no plug in hybrids available to test.

He started to generate quotes anyway which were significantly more expensive that online research. When I showed him quotes from other dealers online, he claimed what I had wasnt a genuine JLR dealer. It was - only the largest in the UK - Grange.

He offered to show us a car outside, which was pretty comical as he couldn't find the keys. He bough a BUCKET, yes a BUCKET of keys with him and just tried the door handles.

In the end ordered a car from Jardine Milton Keynes who were incredible from start to finish and organised a brilliant deal.

Post purchase I rang Hatfields Shrewsbury to arrange small bit of warranty work on the car and was told as we didn't buy from them they will not do any warranty work.

Congratulations - you have lost me as a customer for everything.

I will drive to Jardine in Wolverhampton from now on.

Purchased a jaguar from Wakefield dealership. Numerous issues and only have had it six months. No response, assistance or accountability from Hatfield’s.

The sales department is just utter rubbish.
Promise to call and never do.

Hatfield Land Rover HULL My daughter booked in a few weeks ago for a diagnostic on her car and was told they would have a courtesy car for her for 2 days now on the morning of her taking her car in they have told her there is no car for her and they don’t do them no more for diagnostics even though they know she has 4 kids to take to 2 different schools and told her she will have to make her own arrangements given her no time to do so I have bought 3 cars myself off Hatfields and I am changing my latest car when we get back of holiday but I’m afraid the service team are letting the sales team down since Andy the manager has gone the level of service is now non existent, the service team never ring you back when you leave a message and you have to leave a message because 90% of the time they don’t answer the phone, I will be buying another Land Rover but will definitely not be using Hatfields Hull they are now in my opinion worse than a back street garage if I where Land Rover I would be definitely looking at taking their franchise off them. So the Range Rover Sport I had my eye on will now not be bought off them or any of their other branches and will now be using another main dealership that is not connected to them I am just surprised at how quickly this place has deteriorated

If you are looking to receive good service with excellent customer care.
DO NOT BOOK YOUR CAR INTO HATFEILDS IN LIVERPOOL.
My car had a recall fault and was all booked in for diagnostics on 31/10/24. This had been arranged and planned for several weeks. I was informed two days before, that my car would not be seen on the 31/10/24. The next available booking for my car would be March 2025. I asked to speak with the Service Manager He informed me that they were busy and could not guarantee that my car would not be off the road for one to two weeks. He stated he only had twenty-six hire car vehicles and non were available.
I explained how disappointed I was and that it was not acceptable to be informed two days before. My car was booked and confirmed weeks in advance.

I sent an email to both the Service and General Manager. I have been met with a wall of silence. I have not received any emails to clarify my concerns and asked for advice on how to resolve the situation. Both Managers did not have the common decency to acknowledge my email.
This situation could have been resolved easily. Ignoring customers concerns only becomes more negative, frustrating and creates a situation that should not be an issue. Not providing customer care only leads to the problem being escalated. This is only common sense something which your managers do not practice. Not responding to customers confirms that your company do not want to be accountable.
I have given a one star as the reception staff were pleasant, professional, and helpful. Shame the management let the rest of the team down.
Do your job, take responsibility, and reply to customers enquiries.

Extremely disappointed customer Mrs C.

We travelled 4 hours to Jaguar Liverpool dealership expecting to collect approved / used car after numerous calls, emails and a video of the car being sent to us. Upon arrival, however we were shocked to learn about an undisclosed damage to the car’s bonnet, which was not part of the typical ‘wear and tear’ of a vehicle.

We feel that our time and money were completely wasted by this dealership and the new sales person that we dealt with. The whole process has felt disingenuous with lack of honesty.

iF A COMPANY DESERVES TO LOSE ITS FRANCHISE FOR BRINING A BRAND INTO DISREPUTE, HATFIELDS JAGUAR LIVERPOOL IS IT. FAILED TO FOLLOW ANY INSTRUCTIONS IN RESPECT OF THE JAGUAR XF 'S' I PLACED WITH THEM. THEY HAD FREE REIN TO DO EVERYTHING THAT NEEDED DOING, THEY JUST IGNORED THINGS. WHEN IT LEFT THE DEALERSHIP IT RAINED AND BOTH WIPERS FLEW OFF DAMAGING THE SCREEN. WHEN I CONTACTED THEM, I WAS TOLD BY THE SERVICE DIRECTOR 'WELL SUE US THEN' IT JUST WENT FROM BAD TO WORSE. I AM ASHAMED THAT THE NAME JAGUAR IS LINKED WITH THEM. DO NOT EXPECT ANY RESOLUTION EITHER, ALL I EVER RECEIVED WAS RUDE AND INSULTING EMAILS. HOW STRANGE THEY LIKE TO OFFER A REPLY ON THIS FORUM, BUT THEY DO NOT MEAN IT, IT IS JUST TO TRY AND COVER THEIR INCOMPETENCE AND MAKE THEMSELVES LOOK LIKE THEY CARE. I SUGGEST YOU DO NOT CARE WHEN A CUSTOMER WHO YOU HAVE CAUSED A PROBLEM TO, REPORTS IT BACK TO YOU AND YOU STATE 'WELL SUE US THEN'!

From our initial enquiry call to subsequent purchase and collection, the entire process with Hatfields Jaguar Hull was superb. Carl, our sales point of contact, guided us through the process with his expert knowledge and professional manner. At no time were we hurried or pressured into making a decision; he ensured all aspects of the transaction were conducted as we specified. Indeed, this approach was mirrored by all dealership staf with whom we contacted. A genuinely first class experience, and highly recommended.

These really are snake skin salesmen. If you trust any of the staff then it’s your own fault when things go wrong.

Be warned you will find only salesmen without any ethics here at any of the branches.

Had an email, stating that they cannot find my details, but entirely avoiding comments.

Business like these should be missing from the UK landscape.

Update 24/october/24

Hatfields are not FCA approved for anything more than insurance products. They are not in the FCA compensation scheme either.

Think about things when buying anything from companies unfortunately still exist in 2024