They lie about UPS not receiving the package and they give you a runaround for weeks. I ordered something on June 22 and they keep telling me it’s not their fault. UPS hasn’t scanned the label. There... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered Chocolate Frogs, they do not care if they melt during shipping. They don't even bother to protect them with ice packs or give you the Option to do so. Apparently some where on their FAQ page... Se mere
Absolutely ridiculous service. Ordered item a week ago and they haven’t even posted it yet. Postage says 7-10 days so even when they do deign to put it in the post it’s not going to be here for Chris... Se mere
Never buy here! It’s a scam. Items arrive late, without package, damaged, are cheap rip-offs. Customer service doesn’t exist. No questions are ever answered. When asking for a return address, I receiv... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Harry Potter Shop offers gifts from the wizarding world, including apparel, collectibles, accessories, and more at HarryPotterShop.com. Muggles and wizards welcome!
Kontaktoplysninger
West 30th Street 115, 10001, New York, USA
- www.harrypottershop.com
2,0
Under middel
65 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Long response time from customer support
I ordered two items from Harry Potter Shop.
The package was sent in a relatively timely manner, however when receiving it I realized that it contains wrong items (one of the items was sent twice).
Trying to contact their support with no success over the last week.
Update: eventually got contacted by customer service and got a refund for the wrong item I received
23. november 2020
Uopfordret anmeldelse
I have had a bad experience with the Harry Potter shop
I have had a bad experience with this company. I bought 2 items and still have not received one and have had no updates or tracking to know when my second item will be received.
Strangely, we received the t shirt which was personalised first. I requested a larger size in an email 2 minutes after sending my order as I saw people say the shirts are very small. This was never addressed and the shirt received was too small. I stupidly paid to express mail the t shirt back as a letter that came with the shirt said I could return it for an exchange or refund if I was unhappy " for any reason". I have now learned that the Returns area refused my package! I am trying to follow this up but with less customer service ( it seems) that staff are in no hurry to answer calls or respond to emails. I live in Australia so time differences ad to complications of matching the so called opening hours of the shop to actually speak to a person.
So poor and very confused about why they would not even accept my return. Why does a company say they will refund or exchange and item " for any reason", when they refuse to even accept a return sent at great expense??
They have left me angry and disappointed.
Elizabeth Warren
27. september 2020
Uopfordret anmeldelse
Never received my photo!
Never received my photo!! Terrible customer service
20. juli 2020
Uopfordret anmeldelse
The kids like it
3. november 2019
Uopfordret anmeldelse
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