Poor customer service
Whilst I am thrilled with my finished handbag, the overall experience was marred by the lady leading the workshop. Beatrice (Edinburgh), repeatedly referred to everyone as hun! (Short for honey?) but not in a particularly pleasant way. We were treated passive aggressively, and criticised when we didn’t use the handbag screws in the order Beatrice had laid them out. Such a shame as this could have been a very special experience.



