Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... Se mere
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... Se mere
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Kontaktoplysninger
Storbritannien
- www.harlowbros.co.uk
4,1
God
271 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
After searching online for timber I…
After searching online for timber I found this company. Great choice, with explanations regarding timber grades etc for non-woodies like myself! I also found their prices for what I needed significantly cheaper than local timber merchants, even with delivery charges - not sure how that works. Delivery was quicker than expected. The timber's great, just what was needed. Good products, price, service, fast delivery. Thanks
6. september 2022
Early delivery
Faultless transaction - except for one rather important detail ... Why deliver on 31 August when I specifically requested EARLIEST delivery on 1 September, because I knew no-one would be home on 30th? Luckily I happened to be 5 minutes away when the call came from the delivery man.
Silly oversight as a result of over-efficiency?
You are forgiven ... more business to follow over coming months.
Excellent product, excellent pricing!
31. august 2022
Superb service from the the Derby lads
31. august 2022
Fantastic delivered on time with a…
Fantastic delivered on time with a great friendly service
2. september 2022
Great product, excellent service
Great product (25mm marine ply), really good quality.
Original damaged.
Best customer service ever, they completely owned the issue and in response to me saying it was urgent I got the replacement the following day.
Outstanding.
26. august 2022
Very helpful and friendly.
Very helpful and friendly had an issue with 1 bit of my order which was sorted straight away, very grateful
30. august 2022
Very good product at a reasonable…
Very good product at a reasonable price.
The only thing I marked them down was because of the lack of communication about the delivery date and time.
29. august 2022
Besvarelse fra Harlow Bros
Hello,
And thank you for placing an order with Harlow.
In your order confirmation it does state that your order will be delivered on the date requested unless the team contacts your to let you know of any amendments.
In this case we delivered on the date requested by yourself, and we are happy to hear that your felt that the product was of good quality and the price reasonable.
Thank you for shopping with Harlow.
Garden project
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging.
Looked online at several suppliers eventually checking Harlows.
Found decent 3.6m lengths of 9x2in equivalent boards at what I think is a good price. One board was a little bit warped however 2 lengths were allowed for cutting smaller pieces so no problem to me. Delivery was reasonably priced.
I did not receive a call to confirm delivery as it says on web site but I was going to be home anyway.
It does give option during ordering though for delivery requests which I didn't make use of.
Delivery driver fine with off loading.
So 5 stars for this purchase.
No I am not connected in any way with this company..
27. august 2022
Modest order of wood
Modest order of wood was despatched by courier and arrived the next day, good efficient service from Harlow Bros
23. august 2022
Quality goods but poor transparency regarding delivery
Ordering online easy, goods purchased good quality (trellis) and deemed reasonably priced for this. 4 stars as not delivered on day promised (Friday). When telephoned (Saturday) for reason was advised order was out for delivery that day; still didn't arrive. An email also sent couple of days before expected delivery requesting eta of delivery was not replied to. Order arrived Monday with no notification beforehand. Delivery man advised he only works Mon-Thurs and Company knew that.
19. august 2022
Besvarelse fra Harlow Bros
Hello,
Thank you for ordering with Harlow and we are pleased that you found the process easy and the product of quality and at a good price.
We shipped your order on a next day carrier and we apologise that they did not meeting their criteria. We have taken this up with our account manager and hope you will shop with us again in the future.
Thank you and take care.
Used Website to select and pay for my…
Used Website to select and pay for my order. Items were delivered on agreed delivery date. Simple and straightforward experience. Thank you.
25. august 2022
Good old fashioned service
Easy to order. Good quality. Delivery prompt and very friendly. I couldn't fault the service.
19. august 2022
Cheapest skirting boards I found fast…
Cheapest skirting boards I found fast delivery would definitely recommend
Thanks
24. august 2022
Ordered on a Sunday night
Ordered on a Sunday night. Got a phone call first thing Monday morning to organise delivery. Delivery was spot on and the driver very polite and helpful. Wood is in great condition and reasonable price.
I’ve used Harlows before and based on this experience will use them again.
Great job - thank you
23. august 2022
Found Harlow Bros very competitive…
Found Harlow Bros very competitive price wise, ordering and delivery very straightforward.
19. august 2022
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