Harbor Freight Tools Anmeldelser 

I have been shopping at Harbor Freight for years. Today i made a mistake about the employees. I said:
It's curious that Nearly all men shop here, yet Harbor Freight choses to hire nearly all Females. Usually about 90% women. I spent $200 and left. Came back to buy another $200 item. She [manager] found excuses to not help me.
When I was at the check out station she said said to me. "Some women get offended about sexist comments"
that put a burr under my saddle. I replied, "I have no problem with women working here. I just thought it was curious that management hires mostly women for store management."
Her rely, "Well I'm offended!"
These were fighting words to me. Being 83 year old disabled Vet. I replied: "That is your problem, not mine. I have no problems with the situation h here I was just noticing that few men are work here in a store where mostly men shop."
"Well i don't like you comment that Women shouldn't work here."
"I never said that."
"Well you offended me!"
"Not my fault if you are sensitive to this subject. I have no Problem. I you have a problem, that is you problem not mine. I love everyone and don't take sides."
She walked away.
So did i after spending my last $200 with Harbor Freight.

Bought a 20 Gallon Oil tank at the Bristol location in CT.
When I brought it home and put the wheels together. I noticed that the tank leans to one side. It rolls unevenly on the floor. Very dangerous once it becomes full of oil. It can tip over, hurt someone and cause a mess. The store will not work with customer to give a discounted rate for the annoyance. I called the customer number and spoke to Olivia at customer service. She stated to fill out an online warranty claim form to get my money refunded since the store won't take it back because it's in the pumps and sprayers category. I filled out the form. I received an email days later that my claim is denied. Harbor freight has the worst customer service that I've ever dealt with.

I bought a $250 paint spray gun (Avanti Airless Paint Sprayer) to make my project a little easier. I searched reviews and the one I chose had a great reviews and looked to be the most efficient. Well, I purchased it and the next day while assembling it, discovered there was a defect in the spray gun. the filter was stuck in the handle. I called tech support and spent a good 40 minutes and then was told it was faulty and they could send me another which would take 5 days to arrive. I waited. When the new gun came in, I attempted to use it and again, it was faulty. I called tech support and they walked me thorugh possible issues all of which I'd already tried.
Then they told me to watch some videos on YouTube and thier website- none solved my probelm. They advised me to exchange or return it. I returned the paint sprayer. I spent hours trouble shooting, it used half a gallon of paint and made a mess, and I spent another 45 minutes cleaning and repackaging it up for return. Well, they charged me a 20% restocking fee even though their product was faulty. And here's the kicker: Why would they restock a faulty piece of equipment? Well- I won't be going there anymore. I spent too much on wasted supplies and time only to be slapped in the face. Harbor Freight Tools really sucks.

Long line while the register was completely tied up with a customer problem. All other 3 registers were closed. 3 employees standing around and doing nothing. Manager walked out and ignored the long line. When I spoke aloud so all the customers could hear me complaining about the long wait time and why don't they open another register ... a security guard came over and stood 10 feet away watching me. I spoke very polite and asked a question that all the customers wanted to hear the answer to. The answer came from an assistant manager who asked me, sir, have you ever worked retail before? I am done with Harbor Freight..... cheap prices yes, but also extremely cheap customer service that Security is ready to defend!!! Tucson Arizona on Valencia Drive.

My Chico Ca store looks like a LGBTQIA2S night club. The first thing I saw walking in was an employee with blue hair, piercings and tats and the other a Trans person playing a mouth harp. It was disgusting. While playing the mouth harp he/she was touching my items I was purchasing. Where's the manager?

False advertising and straight up lying. The big ad for this weekend was 15% off any item in store or online with NO EXCLUSIONS in big red letters. In reality, once you bring up the actual coupon, there are several exclusions including already discounted items or anything that is reduced due to being in their little club. This is Trump style deception, which doesn't surprise me. I get the feeling from talking to store employees that the whole organization is based on lies. It's bad enough that the support so much overseas manufacturing, but then to lie to both customers and employees and then telling employees to perpetuate the lies is just scum. This deception can not go unchecked.

They sell you trash them refuse to refund you. It's the only way they can sell garbage that even the Chinese reject. When you try to return the trash they refuse you and call you a thief. I will stick to Amazon from now on. No hassell and easy return.
I was abused there today and vow to never return and to spread the word till the day I die

Wont replace any tools or batteries they advertise as if you can but theybfind ways to not replace their bad products.

I bought a Pittsburg 2 ton hydraulic rapid pump jack. Shortly after I bought it, I used it to lift up my ‘13 Acura RDX turbo and one of the rotating wheels broke off. I also got the extended warranty. I was given the information on how to make my claim because they didn’t have the part in their store and they said, “good luck but your warranty expires today.” Well I called their customer service dept, I spoke with Chris and they went ahead and honored the warranty for me and sent the wheel and circular rubber to me at no charge and the shipping was also covered. I’ve read several reviews and this one should be one that brings back what customer service be it was a good experience and give this guy Chris a raise he deserves it
Eric T

Harbor Freight issued a recall on the safety guard for their 12 inch Chicago Electric miter saw. Without specific documentation they won't honor the recall. Who the heck keeps sales receipts for years? Offered no option to even purchase the right guard.
Totally disappointed that they will leave my fingers at risk...

Customer service or appreciation does not exist. Twice this week I've been into the HF at Power and Hampton in Mesa, AZ. Twice I've asked Chadwick for help. Twice he's been surly and rude and unhelpful, as if my asking for help personally insulted him. If he hates people so much, perhaps he should get a job NOT working with customers.

Charged 20% restocking fee on an engine 4 days after the purchase. Beware HF can change policies and not inform you of the change. The website is not clear on the polices and refers you to an associate to tell you if it applies or not. Called customer service and they said the restocking fee applies to all returns regardless of what the website says. So the full refund policy under returns says 90 days full refund on returns if not satisfied is completely false and misleading.

My order has been sitting in their warehouse for 3 weeks. They flat out lied to me today saying it has already shipped. I knew this was false. I called the carrier and was told flat out by the carrier. Harbor Freight is lying to you. We have no record of your order because we have not picked it up. They made me waste an hour on the phone with continued lies that have already been proven false. The refuse to help and are holding $1000 hostage. I will never risk spending money here again. Their service is horrible. They lie with a smile knowing they are lying. This is unbelievable.

Give them a coupon for a $6.99 to $4.99 extension cord. They tell me K have to go back in. It costs more to go back.

So much for my Premium Membership 🖕

The Harbor Freight Store in Sandusky, OH has the friendliest staff, they always greet us within seconds of walking through the door, offering their assistance with locating whatever item we are in need of each visit. The employees are friendly, knowledgeable and surprisingly honest about which products they would recommend

I went to harbor freight in Duncanville,Tx 303 W. Camp Wisdom Road and the lady was named Aliyah she was totally rude. I did a return for an item that I purchased over the weekend and she had a BADD attitude, she refunded my money and sat it on the counter so I can count it myself. I was still nice and I said thank you, she didn’t respond back so I said it again and told her to have a nice day nicely because I sense the attitude. She just said likewise. Poor customer service 🤷🏾‍♂️. Harbor freight is a great place to shop because I’m an independent contractor and I have been going here for 10 years now but, the customer service from the young upcoming people is sad. It was 10 a.m and it makes any sense for you to represent your company or yourself in this manner. I will just pay a little more and just go back to Home Depot. Thanks Aliyah for ruining a good day and a relationship with a great business.

I shop quite a lot at Harbor Freight in Southgate and Monroe MI. They have quality tools at better price and a good return policy. Love shopping there. Highly recommended!

Today I called the harbor freight in Crossville Tn. I asked the girl if they had any triball trailer hitches.
She wanted me to give her the scew number. I told here I was more then 36 miles away and wanted to make sure she had it before I drive 72 miles round trip. She refused to go and see if she had any in the store. I said to her " So you are refusing to do your job"? At that point I decided to just hang up the phone because this conversation was going no where. So from now on I WILL REFUSE TO DEAL WITH ANY HARBOR FREIGHT STORE AND I WILL TELL EVERYONE I KNOW NOT TO DO BUSINESS THERE AS WELL

I went into the Newcastle Indiana week of grand opening. I purchased a drywall screw gun from harbor freight for around $50. I used it for about 8 hours and it quit working. I took it back to the store to replace or return. They did not have anything else besides that gun brand so I chose to re-turn it. They charged me a $10 restocking fee for an item that is broken. Does that make sense? when I spoke folk with the store manager He informed me that Harbor freight feels like customers buy items and then return them using harbor freight as a rental business. That's plain face calling me a thief. I make approximately $50 an hour it took me an hour to get through that process to be charged additional $10. I lost $60 for an item that cost 50 now why would I Spend my time so foolishly? I made a complaint to customer service immediately and they said they were sending me a $10 gift card. I did not receive it. I've made two other complaints that have nothing but a generic response. At this point the $10 gift card gift card will not work. I am very disappointed in harbor freight. One because I was happy they came to my town because I visit stores like theirs daily, Secondly, to be called a thief by somebody who stole money from me is ridiculous

I drove from Woodinville to Howe 99 Seattle store to buy a Centech power pack that was on sale for $49.99. Pulled an identical looking box off the shelf. Manager said wrong model tried to ring up a 69.99 model. I asked him to check and find a 44.99 model. He was very rude and refused to look. Lots of people watching and very embarrassing for me. I tried the Bellevue store. Totally different experience! Very helpful, spent time looking, found a $44.99 model in store room for me then helped me find some saw blades, trailer hitch etc. Even though it’s closer I’ll never go to the hiwy 99 store again! Robert Holmes