After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Se mere
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Se mere
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Kontaktoplysninger
Unit A 107 Mayes Road, N22 6UP, London, Storbritannien
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Fremragende
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Where is my coffee
Where is my coffee? I ordered it over a week ago, it has not arrived and you are sending me surveys.
27. august 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Hi Gail we are really sorry your coffee was delivered 2 days later than expected.
You ordered on Friday 19th August after 10am (past our cut off) Therefore we freshly roasted and dispatched your order on Tuesday evening as per our 48 hour roast and dispatch promise. you opted for Royal Mail 48 hr delivery so delivery was expected for Thursday however due to the royal mail strikes which is widely known about (https://www.royalmail.com/latest-news) we assume this is why your delivery was pushed back the extra 2 days?
You received delivery the day you wrote this review on a Saturday (https://www.royalmail.com/track-your-item#/tracking-results/3205717960003E5762E30) so unsure if it came after came just you wrote this review? Please reach out to us at info@handroastedcoffeewarehouse.co.uk and on your next order we will through you in little extra to make up for Royal Mail failing on their part to deliver within the correct delivery window.
Thank you for supporting our family run company and we hope you enjoy the coffee. Please in the future email us before writing a 1 star review as it seriously damages our reputation as a small independent company.
We will always go out of our way and beyond to ensure you are compensated for any issues that arise.. even if out of our control!
we would appreciate if you can review your rating of 1 star & perhaps rate us based on the quality of our product and service as a company rather than the late delivery time due to Royal Mail. Email us with your next order reference and we will sort you out extra coffee completely on us.
Kind Regards
Tom
HRCW Family
Good service and good quality of coffee
4. august 2022
Besvarelse fra Hand Roasted Coffee Warehouse
That is what we like to hear!
We have a monthly subscription for the…
We have a monthly subscription for the mocha beans, they are incredible. The beans always arrive on time and we’ll packed. Highly recommend this company.
2. august 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Incredible is such a great adjective for our coffee, thank you so much :)
Besvarelse fra Hand Roasted Coffee Warehouse
What more could you ask for! ;)
I bought wholebean coffee which seems…
I bought wholebean coffee which seems to be very good quality, flavourful and enjoyable to drink. Black cherry notes can be felt throughout the full coffee drinking experience. Would recommend to the coffee lovers!
18. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Sandra for the lovely review :)
So tasty and smooth lovely any time of…
So tasty and smooth lovely any time of the day or night.
16. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Any time, any place is how it's meant to be! :D
Awesome coffee from awesome people
I have been ordering from them for a few years now. Generally, always get my coffee from there and have never had an issue bar once, which was sorted with a personal touch way beyond what it should have been.
Always great coffee at a reasonable price. Recommended.
10. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Hey Jamie, glad we sorted any issues that ever arose! As humans mistakes will be made but its how we rectify them that counts! thank you for your continued business over the years!
Great coffee and great personal…
Great coffee and great personal service, have been using for a year now and will continue!
8. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Sam, personal service is just how we like it :)
Great coffee/great reliable service and…
Great coffee/great reliable service and good prices.
5. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you Tony, your review means so much to us! :)
Coffee for people who really love coffee
Quick dispatch, arrived in great condition, the coffee is completely unique!
3. juli 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Luke, our coffee is very unique and we appreciate your support and review!
Great selection of coffees
Great selection of coffees, quality at a reasonable price and fast delivery!
30. juni 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you Dario :)
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you Lorraine, you're a star!
Fantastic flavour.
I have been buying coffee beans from Hand Roasted Coffee Warehouse for quite sometime now, at first I thought that the prices were quite high, but very soon realised that the quality of the coffee was worth that little bit more expense. I buy whole beans, dark roast, and the taste of the coffee is superb, and the aroma of the beans tells you that they are freshly roasted. I really do recommend people give them a try.
18. juni 2022
Uopfordret anmeldelse
Besvarelse fra Hand Roasted Coffee Warehouse
Hey Mike, thank you for seeing the value in us and our family run company :) We also think we demonstrate how fresher is always better by yours truly HRCW by consistently delivery the most amazing coffee we can for you!
Besvarelse fra Hand Roasted Coffee Warehouse
Michelle Thank you we appreciate you supporting our family run company!
Always lovely
Always lovely, ordered the Rocket Espresso this time and it packs a nice punch in the morning 👌❤️
10. juni 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Hey Rachel, thank you for your lovely review ❤️
Rocket doing the job nicely as designed by us to do so then! ;)
Besvarelse fra Hand Roasted Coffee Warehouse
Matthew there is NEVER anything bad to report ;)
Easy to order from the website
Easy to order from the website, quick delivery, delicious coffee!
17. maj 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you we changed our website to a much user friendly designed layout and process so glad it's noticed!
Delicious coffee
Delicious coffee, lots of variety and quick delivery, would 100% recommend.
17. maj 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Nikki we would 100% recommend you too ;)!
Good beans
Good beans, well roasted to a medium finish,short delivery lead time and competitively priced
16. maj 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you Roger, we love roasting for you!
Always speedy delivery of good quality…
Always speedy delivery of good quality roast coffee beans. I use for both normal and decaf and I can barely taste the difference. My go to supplier of my everyday coffee.
15. maj 2022
Besvarelse fra Hand Roasted Coffee Warehouse
Hey Steve it's so great to supply you the coffees you need for any occasion!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.