Half Price Perfumes Anmeldelser 

787
•
TrustScore 3 ud af 5

3,2

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Placed an order 3 weeks ago, only worth £15+ looked forward to getting them. Nothing, Not even an acknowledement email. Sent 2 emails cahsing, nothing. Finally found a phone number and for others... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Have to say I'm a bit surprised by these negative reviews on here! I've been ordering from this website for years and years and never had a problem! The odd time there's a been a mistake or a delay it... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

My girlfriend placed an order which was paid for and not delivered. She has sent three emails to chase this and made five or six phone calls without success. Absolutely shocking customer service. Seem... Se mere

Bedømt til 2 ud af 5 stjerner

My Mother placed an order on 31st December 2014, they took the money the following morning, but nearly 3 weeks later no goods arrived despit 5 emails only the first 2 were responded too and numerous... Se mere

Virksomhedsoplysninger

  1. Parfumeri
  2. også i
  3. Apotek
  4. Kosmetikforretning
  5. Negleklinik

Oplysningerne kommer fra forskellige eksterne kilder

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Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

787 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,2

Alle anmeldelser

(787)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Emailed them 3 times now no reply!

Emailed them 3 times now no reply!! Pay for 2-4 days delivery and still haven't even got a confirmation ordered on Sunday very poor experience with these people hard to get hold of still waiting for confirmation on my order going to just cancel !

15. august 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Placed my order for Paul Smith Rose …

Placed my order for Paul Smith Rose perfume on 20th May then heard nothing. I emailed 2 weeks later asking where my item was only to be told it was out of stock but that they were expecting more. We are now on 27th June and still no perfume. I have sent 3 emails requesting a refund and ive had NO response. I am so disappointment with your customer service. I paid via PayPal so I well have to raise it with them and hopefully get a refund. Looking at other reviews this is a common occurrence

27. juni 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Dreadful

Dreadful service. Ordered items for my mum's birthday via website, shown as being in stock. No order acknowledgement but money taken out of my account two weeks later ... still no goods. Emailed, no response. Tried to call. Two numbers advertised do not work. Got through after finding third number. Advised they are waiting for stock delivery. Then told unlikely they would be getting more of this item in any case. Common themes going on here if you look at their feedback.
Glad I paid by paypal and got my money back. Now reporting to Trading Standards. At best, gross incompetence. At worst are knowingly getting the benefit of holding onto people's money for a period of time, for goods that they don't have. See also reviews at the review centre online health and beauty shops - all the same experience. All down to incompetence??

12. april 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Thank you for your message - apologies that you've had a negative experience. Unfortunately, the products you ordered were in stock at the time of ordering but as there were so few, they had sold out before we came to fullfill your particular order. We specialise in discounted and discontinued stock so often we cannot get new stock quickly or sometimes, not at all. We always try our best and if, as in this case, we are unable to fullfill the order, the purchase gets refunded. As mentioned before in several responses, our low prices mean that demand is often high for a particular product or promotion and we sell out before we have a chance to fill all orders. We acknowledge that there will be some disappointed customers and we apologise for this profusely - we always will offer an alternative or refund plus free gifts if we cannot supply for whatever reason. The percentage of this kind of disappointment is a tiny fraction of our total orders - there are many, many, many more happy customers! These reviews are not all representative of our total customer base as it unfortunately tends to be only the disappointed customers who post negative reviews. Our individual transactions are relatively small due to the nature of the products we sell, so happy customers don't tend to post. If you would like to contact us again we would be happy to despatch you a free gift or a voucher for your next purchase.

Bedømt til 1 ud af 5 stjerner

extremely DISSAPOINTED!

extremely DISSAPOINTED!! ordered some Perfume over a Month Ago!! sent several emails no RESPONSE at all and no where else to contact ! this is pure robbery will neverspend one cent AGAIN!! and especially after not getting any REFUND AT ALL!!!

3. april 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Your order was refunded via PayPal as we are unable to ship an aerosol to your location. Please check your PayPal account

Bedømt til 1 ud af 5 stjerner

Extremely poor

Ordered goods following receipt of a promotional mail Monies paid through paypal - absolutely no contact since. Phone number on website is dead.
Should've known better following a similar experience last year which I put down to a one off.
Can't login to website - can't change password.
Shocking company - best avoided.

17. marts 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Your order / shopping cart was not completed. No transaction was made. Please check your PayPal account.

Bedømt til 1 ud af 5 stjerner

Disgraceful

I ordered a product from here two weeks ago and I've heard nothing - not even a confirmation email. The money was taken from my bank account straight away but nothing was sent to me. This is unacceptable and I won't tolerate it - I have contacted my solicitor to investigate further. I should have read the awful reviews from the other unsuspecting customers. I have the bank account evidence that this company took my hard earned cash and I want my money back. Disgusting

27. februar 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Please could you be in touch with us personally - we cannot find reference to your order.

Have you got right website? - we have no record of any transaction being completed.

Please forward any PayPal or bank confirmation details you have so that we may assist you.

Bedømt til 1 ud af 5 stjerner

Would not recommend anyone to use this company

I made an online order over 2 weeks ago and have heard nothing from the company. They do not respond to emails and I cannot get through by phone. Will now have to raise a dispute to reclaim the funds I have already paid this company! Terrible service! Could not provide an order reference as the terrible service meant I did not even receive an order confirmation email! After escalating through Paypal funds were returned as my order wasn't even in stock!

22. februar 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

No reference or surname was provided with this message at all - please could you be in touch with us personally if there is still a problem. Please could Trustpilot be careful only to post messages that have a genuine reference number.

Bedømt til 1 ud af 5 stjerner

DO NOT BUY ANYTHING FROM HERE!!!!!

I am so annoyed I didn't read any reviews before I ordered! I ordered some perfume, got no confirmation but payment was taken. I then received an email advising it was out of stock and whether I wanted an alternative but got no response when I replied and started to feel nervous as I never received any form of confirmation / order number. I have since sent several emails but suprise suprise, no response and the telephone number on their website is dead! What on Earth is wrong with this company and how are they still trading???? I have contacted my bank who are going to start a dispute and looking in reporting via trading standards.

PLEASE DO NOT EVEN THINK OF ORDERING FROM HERE!!!!

9. februar 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi, apologies for any inconvenience - this customer was refunded due to the stock being sold out. We have checked through emails and an agreement was reached due to products being out of stock.

Bedømt til 1 ud af 5 stjerner

very unhappy customer

I ordered some items 11 days ago and im still waiting!! I was told my items would be with me a week ago but obviously this is not the case. They took the money out of my account straight away yet im still waiting. I have emailed several times but i just keep getting fobbed off. Absolutely shocking service, will never order again from them. All i want is my order not much to ask considering i have paid.

20. januar 2017
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi, this was ordered on 10th January and the order was sent out on the 12th January according to our database. If the item has still not arrived due to a courier or collection problem - please could the customer be in touch with us personally?

Bedømt til 1 ud af 5 stjerner

LET DOWN....ordered two items in no …

LET DOWN....ordered two items in november still waiting..have sent 2 emails they replied to one saying items would be sent...still nothing..2 xmas presents gone

31. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Many apologies for the inconvenience caused - there was a stock delay due to the busy Christmas period. This order was refunded and please accept our profuse apologies again for any inconvenience caused. Can we offer you a £10 voucher towards any future purchase?

Bedømt til 1 ud af 5 stjerner

Bad service

I have order a shiseido set on this ưebsite and money was out of my account but i didnt received any mail to confirm. I sent email to them but no reply. i said i had 2 days more in Uk and after that i had to leave UK so how can i took my parcel . they said it will be delivery 3-5 days but now i havent received anything
whats going on this?

29. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Thanks for your message - this customer has now been refunded. We had not been able to send it as there had been some confusion over the delivery address as the customer does not reside in the UK it appeared.

Bedømt til 1 ud af 5 stjerner

bought a Aftershave on this site

I bought Paco rabanne x black for my partner. On the 13th december. Never received a confirmation email or the item. But they took my money. I have emailed a number of times over and over. My partner now won't have a Christmas present. I am going to complain to my credit card company now.

Don't buy from them. They ruin your special occasions.

Lorraine Braddon
Aylesham, Kent.

21. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Many apologies for any inconvenience caused - this customer was refunded as stock sold out as new orders were taken and we were not able to send the item for the timeframe required. This does occasionally happen during busy periods like Christmas. Apologies once more.

Bedømt til 1 ud af 5 stjerner

RUINED CHRISTMAS

I wish I had seen these reviews before ordering £158 worth of perfumes for Christmas presents on 2 December. I too have not had a delivery and have tried emailing and phoning. As all have said, the telephone line is dead and there has been no response from customer service. I am so angry that they have taken my money and provided nothing. I paid through Paypal and have reported them, so hopefully will get some response. However, it will arrive too late for me to be able to purchase the replacement presents. Please, please, DO NOT use this company. They have ruined my Christmas.

Even though they replied, only after I started a case on Paypal, to say they had despatched the item and it would arrive by Thursday, IT HASN'T. I have to go out and purchase the items again now and be severely out of pocket at a time when every penny counts. So very angry and disappointed.

20. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi - we apologise for the delay with your order. Some perfumes were in limited supply and we waited for new stocks of them to arrive. Your order has been shipped today and will arrive by Thursday. Once again we apologise profusely for the delay. We have been fortunately been very busy this year with many happy customers (despite the odd unhappy ones on here!) and this has led to delays. We sincerely hope we haven't ruined your Christmas and would like to offer you a £20 discount off any future order.

Bedømt til 1 ud af 5 stjerner

Disgusting service!

I ordered Christmas gifts from HalfPrice Perfumes on the 16th November. The value of the order is £44.95. We are now the 19th December and I still have no goods! I have emailed several times and had apologies that they were waiting for part of my order still. I replied could they please post out what they has as they were gifts for work colleagues. They never replied. I then found a phone number Sterling Pharmacy Ltd t/a Halfpriceperfumes 0161 445 3753 ( different to the number on Sterling Pharmacy which is out of use!) and called them. After 5 calls today I have experienced a variety of responses: 1) We are nothing to do with Half Price Perfumes 2) A woman who answered and then just hung up on me. 3) Polite young man who said the gentleman who deals with HalfPrice perfumes was not in the office, call back after 11. 4) Please email - unable to deal with enquiries by phone 5) No one answering!
This makes me very wary of this company! I wonder if they are just taking all the cash from Christmas orders before folding! Please, please do NOT order from this company. There is NO customer service - I am unable to shop at this late date to replace the gifts I had ordered through them. I also cannot walk through crowded shops because of a disability.
I am disgusted!!

19. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

The reference number provided for this review is NOT one of our reference numbers - we will be happy to help if we can be provided with some more information about this order. It sounds as though the customer reached a couple of wrong numbers before calling us via our sister company Sterling Pharmacy. Yesterday we were experiencing some telephone problems and we apologise for any inconvenience caused.

Bedømt til 1 ud af 5 stjerner

Item not received and no refund given

This firm took the payment from my bank knowing the perfume was no longer available and said they would issue a refund after I queried where it perfume was. Still waiting for refund I was promised and sent numerous emails to customer services that have gone unanswered !!

16. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi - many apologies - we were unable to supply this item as supplies ran out as the new orders were taken. The customer was refunded - we will double-check at our end that the refund transaction was completed - please could the customer do the same at his end. Apologies again for any inconvenience caused.

Bedømt til 1 ud af 5 stjerner

Perfume arrived cracked .

Box was peefectly fine no damage but inside perfume was damaged. Sent emails but no reply.

13. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

We cannot trace this order as the reference number is incorrect - if the customer would like to contact us directly we will replace the damaged perfume once it has been returned. Apologies for any inconvenience caused.

Bedømt til 1 ud af 5 stjerner

Yet no sign of customer service

Got confirmation and money are gone. After that it is totally silent. Sent mail and complaints, but still no answer. What is going on? Why not at least answer??? Three weeks now...

12. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi - many apologies for this delay. The product you ordered is infact a discontinued line that we have been trying our best to get for you from various suppliers - you were emailed about the delay but perhaps you didn't receive the message. If you would like us still to try please let us know, if not we can offer you a refund. Once again, apologies for any inconvenience caused.

Bedømt til 1 ud af 5 stjerner

Very poor customer service

I placed an order on 1/12/16 for a birthday present, as the order hasn't arrived I ve emailed them twice without a reply. The telephone number on their website is incorrect. I managed to find another number only to be told the item was out of stock, I was told inlay be in stock next week or the following week. They will let me know when it is in stock even though it was shown in stock when I ordered it.
They are either incompetent or dishonest I can't make my mind up at the minute.

12. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi - many apologies for this negative experience you've had. One of the products ordered as you've been told - sold out just after you orderd it and we are awaiting fresh stock. We apologise for the delay again.

Bedømt til 1 ud af 5 stjerner

Absolutely awful service

I placed an order via Sterling Pharmacy on 17 November and promptly received an order confirmation from Half Price Perfumes. 2 weeks later my goods have not been delivered so I fill out their contact form, a week later still no response so I try telephoning them, the number listed on their site does not work. I have sent 2 further emails and still heard nothing. They have had my money for 3 weeks and not bothered to respond to any of my contacts. Dreadful service and robbers.

8. december 2016
Uopfordret anmeldelse
Half Price Perfumes-logo

Besvarelse fra Half Price Perfumes

Hi - we are sorry you've had a negative experience. In this case, a discontinued product had been ordered that we had very limited stock of - this lady's order unfortunately wasn't able to be fulfilled although we tried every avenue to get some more stock. She has since been refunded.

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