Hadleys London - Warning!
Here's my experience of Hadley's London estate agent: First of all, I went with them because 1, they were the agent that helped sell a maisonette similar to mine at a VERY good price. And 2, when I rang them, the manager (Danny) said their fee was 0.75%+vat. So, 0.9% total, which I considered OK for a high street agent. Next, when Danny came round for the valuation, he told me about how their Virtual Reality Tour would work really well for me. What he didn't tell me is that this would cost an extra £120, or that I'd only get a floor plan if I signed up for professional photography (at more cost). I wasn't having any of that, so just created my own floor plan. The description they wrote was basically just a copy/paste from one of their previous listings - in other words, probably a 5 minute job. The next thing to happen was that the manager left. When I rang his replacement (Rachael), she told me that Hadley's London are "classed as an Internet-based company". So they're NOT a high street agent but still charge high street prices. In fact, they actually put their prices up by 20% (0.9%+vat) due to the head office apparently "rewarding themselves for doing so well" (according to Danny). When I asked Rachael why they were charging thousands of pounds despite being classed as an online agent, she replied "I just do what the manager tells me". In total, I was with Hadley's London for 2 months during which time they produced zero viewings. Hadleys London is associated with Cubitt and West, both of which form part of the Arun Estate Agencies Group. The staff did seem polite, but I give just 1 star because this was an "unacceptable experience". In my opinion, AVOID like the plague!
16. september 2018
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