Gymbox Anmeldelser 

Invited us to visit gym on pretense of promotion no membership fee. Then proceeded to charge my card £30 for what I thought was payment toward the monthly fee.. Turns out it was for 15 min of showing me around the gym. Didn't go through with membership called the next day to cancel and have a refund, lighting in there is bad for my epilepsy. I was told no refund even though I cancelled within 14 days as I had been shown around the gym. Why are companies allowed to abuse and use poor people. These acts are the same as being pickpocketed on the streets. Shameful

DO NOT SIGN UP FOR THIS GYM UNDER ANY CIRCUMSTANCES.

This gym is nothing short of a scam. Their cancellation policies are incredibly misleading and designed to trap you into paying for services you don't want or need. You will find it nearly impossible to cancel your membership without a hassle, and even when you do, you’ll be met with unfair fees and practices. On top of that, the gym itself is an absolute nightmare. The space is ridiculously small, with no room to move around or enjoy a decent workout. It’s overcrowded, and the lack of personal space makes it uncomfortable at best. If you’re not a fan of working out while constantly bumping into others and dealing with sweat from people around you, this is definitely not the place for you. The entire experience is a nightmare, and I wouldn’t wish it on anyone. Save yourself the stress and frustration—stay away from this gym. It’s by far the worst experience I’ve ever had to deal with.

GymBox? Babe, don’t even get me started. £150 a month—NOT 24 hours, by the way—so what exactly am I paying for? A gold-plated dumbbell? A personal violinist to play while I squat? ‘Cause it sure ain’t convenience.

And let’s talk about the real workout here—dodging blokes who think ‘Need a spot?’ is a chat-up line. Honestly, it’s like a nightclub with protein shakes. I come here to train, not to play ‘Swipe Left’ in real life. If I wanted that, I’d just go stand outside a Wetherspoons in gym leggings.

But the best part? Try cancelling. You’d think I was divorcing the CEO. Calls, emails, begging letters—short of faking my own death, there’s no way out. At this point, I might as well just keep paying and move in.

Absolute scam, babes. Avoid

I asked GYMBOX to freeze my membership on 9th of January, which was way in advance (starting from February 1st), and guess what? It was of course never actioned and they kept taking my money. Reaching support was absolutely useless, they only care about taking money and not their customers. I won't even going to mention the experience with the gym itself, classes are amazing, but staff is rude and unprofessional, cleaner took my charger once whist i was in the loo. No apologies nothing. This should not be the experience or service for the price you pay.

If you’re considering a Gymbox membership, think twice—this company prioritises squeezing money out of customers over fairness or integrity.

After freezing my membership, I followed their cancellation process, only to have them remove my freeze without consent and attempt to charge me for a month I had no intention of using. Their justification? A conveniently buried clause in their T&Cs that serves no purpose other than forcing extra payments from members who are already leaving.

Rather than acting in good faith, Gymbox seems intent on trapping customers with predatory policies and deceptive practices. If you ever need to freeze or cancel, expect hidden charges, inflexible rules, and zero willingness to engage in reasonable discussion.

Their gyms may have the high-energy vibe they market so aggressively, but their customer service is nothing but corporate greed in action. Do yourself a favor—choose a gym that respects its members.

A gym or a collective for con artists? This gym will absolutely refuse to cancel your membership without massive fees. They are absolute thieves and it also flout HSE regs blatantly.

Pregnant or expecting mothers beware

Gym is decent and there is a good amount of available equipment if you don’t go at peak times.

My rating is a warning for any pregnant or expecting mothers who might decide to go to this gym - cancel your account before you give birth - DO NOT FREEZE YOUR ACCOUNT. This gym operates like a large corporate, and should you experience any postpartum injuries which require you to cancel after you give birth, this gym will still make you pay your final month cancellation notice (even if you cannot use the gym itself during this time). There is no compassion or understanding when it comes to unforeseen injuries. So cancel your account before you go on maternity! Reading other reviews on here, it looks like this is a larger theme for the gym overall, so make plans accordingly if you choose this gym as your local.

I signed up for a Gymbox membership but quickly realized the facilities were not what I expected. Their own terms state that members can cancel before the membership begins for a £55 cancellation fee. I requested cancellation within the allowed timeframe, yet Gymbox has refused to honor their own policy and is now trying to force me into a 12-month contract that hasn’t even officially started.

Customer service has been unhelpful, ignoring my request and providing misleading responses. This experience has been frustrating, and I wouldn’t recommend Gymbox to anyone who values transparency and fair treatment.

The gyms are cool but what is exceptional are the classes. Great changing rooms too. We need more space to stretch and do abs.
Booking classes is challenging.

GymBox Elephant and Castle.
Very bad service. I wrote to them by email about cancelling my subscription.I was told in a reply email that someone will contact me within 5 working days. This has never happened.No one ever contacted me. I will simply contact my bank asking that they automatically reject all form of direct debit going forward.

Scam! Stay away from this gym. They lie about how easy it is to get out of the 12 months contract and get you to sign up for a 12 month contract but when your circumstances change, they simply point out the terms and conditions.

Avoid at all cost!!

Gymbox advertised on their website that freezing a membership is "never a problem," creating the impression that their freeze policy is flexible and unrestricted. However, when I attempted to freeze my membership starting February 11, 2025, I was told this was not possible because freezes can only begin on the first of a calendar month. This contradicts the advertised statement, as the restrictions were not disclosed clearly. This is also a mismatch between their marketing materials and their terms and conditions.

This is misleading and potentially breaches the Consumer Protection from Unfair Trading Regulations 2008 by giving customers a false impression of the flexibility of their service.

Even though I have supporting evidence, including screenshots of the website and correspondence from Gymbox, they are still refusing my request.

Review: Gymbox - A Money-Grab Scam, Avoid at All Costs

I highly advise anyone considering Gymbox to steer clear. The whole experience has been a massive disappointment, and it’s clear they’re only interested in getting your money rather than providing any real value. They lure you in with false claims of "special offers" and "premium gym facilities," but as soon as you're signed up, reality hits hard.

The staff, especially Joel (the manager), Freya, and the entire customer service team, are the worst when it comes to handling concerns. They’ll happily take your money and promise you one thing, but the actual experience is a far cry from what’s advertised. The gym isn’t as premium as they make it seem, and the equipment and environment aren’t worth the high price they charge.

What’s worse is the lack of transparency. When you voice concerns or ask for help, they completely ignore your issues or try to make excuses. They're only interested in getting you to sign up so they can pocket their commissions, and once they have your money, you’re on your own. There’s zero accountability or customer care here.

In short, Gymbox is a classic example of a business more focused on profits than customer satisfaction. Do yourself a favor and find a gym that actually values its members. Stay away from Gymbox!

I’ve recently tried to cancel my membership due to relocation of my job. When I signed up I was told that this wouldn’t be a problem, should this situation arise, and I’d be able to do so without hassle, or any additional cost.

Since I’ve attempted to cancel they’re attempting to take me for almost 250 pounds in the form of a cancellation fee !!!

Absolutely disgusting from gymbox, wouldn’t recommend at all !!!

Terrible gym on the slow decline since the end of Covid. With an aesthetic somewhere between “Thai prison” and “nightclub” the place is on a race to the bottom it would seem.

They’ve recently removed most of the cardio equipment which makes it even less appealing as a gym for me. You used to be able to jump straight on a treadmill but now there’s usually a 15 min queue.

Equipment is regularly broken and the plumbing regularly leaks or drains are blocked leaving showers dirty and foul smells. Additionally the water fountains are regularly broken and the shower soap dispensers regularly are empty regardless of time of day.

The music is obnoxiously loud and the majority of people using this gym are narcissists or entitled idiots who monopolise the equipment and set out tripods to film themselves! Management should take steps to ban this sort of thing. Member do NOT give consent to be randomly filmed by strangers. Combined with the obnoxiously loud rap/garage music which kills your workout mood… le sigh

Finally the marketing and “vibe” could easily be mistaken for an early 2000s copy of FHM or Zoo magazine, crass and cringe in equal measure I feel sorry for whoever comes up with this stuff.

Anyway, the TL;DR version: used to be a good gym worthy of the price tag. Trying to stay relevant but failing. Appeals to knuckle draggers and narcissists, or anyone unfortunate to work nearby like me and have this as their work partner gym 🤦‍♂️ save your money and go elsewhere like Third Space, Rebel or F45 you’ll get a better workout and save yourself the agro

Over priced and over crowded. Unless you work nearby cannot get into any of the classes. The staff are not very helpful. They are if you are looking to join or “look the part” as in already in shape. Machines broken down waiting weeks to be fixed.not worth the money.

Desperately trying to get in touch with someone regarding my membership for a month now, all my emails have been ignored and when speaking to someone over the phone they lack all empathy (or even interest) and just say they’ll send an email for you.

Hugely disappointing.

GymBox Farringdon.

Pros:-
1. Very large. Very well-equipped.
Cons:-
1. Dirty. An empty soda-can was left in a corner. It was still there, 3 days later.
2. Sewage smell. There is a constant bad smell by the leg-press machines. I assume due to the sewage pipes that run along the ceiling ,from the block of flats above.
3. Nobody replaces weights. There is no weight replacement mentality, by the other members. Looking for a particular free-weight, may take a long time, as people just leave them on the floor at the other side of the gym.
4. A Narcissist's paradise. Full of narcissists with tripod phone-cameras, filming themselves. Then get angry when you mistakenly walk past them. (I also do not want to be in the background, for someone else's OnlyFans page.)
5. Awful misogynistic gangster rap, playing loudly on most days. A rhythm not conducive for a good work-out.

They’re overselling, misleading about the crowd.

You can’t cancel your membership easily, they just made intentionally difficult the whole process.

Long story short worst gym experience when you consider how much they charge.

Deceptive and Overcrowded
Absolutely terrible experience. The sales staff completely misled me about class availability and gym access. They painted a picture of an amazing facility, but in reality, the gym is so overcrowded you can’t even use the equipment. Classes are impossible to book despite their 'over 20 classes a day' claim. Customer service? Non-existent. Avoid this place at all costs.