Purchased a pair of really expensive…
Purchased a pair of really expensive shoes that were not supplied by this company but came from a different business in a different state. The shoes arrived and upon opening the box, I found that the strap closures on the shoes were cheap Velcro which was really shocking for the price. The shoes would outlast the Velcro and be a total waste of money. I checked the website description and it did not mention that the straps were Velcro. It did though say that the shoes were lace up with a side zip - which they absolutely were not. This store is only open every other day for 3 days per week and is very difficult to get hold of. I left a message on Facebook that day the shoes arrived and still to this date have not received a response. The "CEO" of the store emailed me the day after my shoes arrived to give me a "trucking" number. I don't even know what that is. It was the only shipping confirmation I received for my purchase and I used it to AGAIN advise that I wanted to return the shoes. I had to wait quite a while for a response and was told that I could return the shoes but return shipping was at my expense... Now, I understand Australian Consumer Law - I work in the retail industry. But when an item does not match the description - the customer is not obligated to pay return shipping and is entitled to be reimbursed. The shoes I purchased were not laced with side zips like the description said they were. I don't recommend this business at all. They're too difficult to try and communicate with, they don't ship their own stock for online purchases and they haven't quite got the gist of Consumer Law.