Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Placed order 3/4. No goods received as of today 20/4. Email bounces back and telephone number doesn’t accept calls. Going to start a chargeback with my credit card company.

Bedømt til 1 ud af 5 stjerner

No response from customer service support. My friend gave me one of their products a while back and I found it excellent quality so wanted to order some more. Most products appear to be out of stock o... Se mere

Bedømt til 1 ud af 5 stjerner

Never signed up for this company but they email me marketing materials. Surely a GDPR breach? Edit: I'm guessing this permission is not express (and therefore a GDPR breach). Must have happened whe... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bought a gift set after Christmas on offer. Really nice selection, lovely packaging and the cbd oil in particular in sicilian lemon feels like it is very good. Really very nice at the offer pric... Se mere

Virksomhedsoplysninger

  1. Butik med vitaminer og tilskud
  2. Kosmetikindustri

Skrevet af virksomheden

Embrace your natural wellness with Green Stem's award-winning CBD products. Proudly made in the UK using the finest ingredients.


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

76 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Overall very good company but…

Overall very good company but disappointed that I ordered the vape and it said I would get a free vape oil but I have not received my free vape oil with my purchase

17. oktober 2021
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Adelle,

Thank you again for your order and I am sorry again for the system error mixup. I believe your free e-liquid should have now arrived separately.
For any problems like this please don't hesitate to contact us at support@greenstemcbd.com and we will get things sorted for you!

Kind regards,
Emily / Green Stem

Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service, fast delivery and great product. Tastes great. Customer service is excellent when I had an issue. Top marks 👌

2. oktober 2021
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Ross,

Thank you so much for your review and happy to help!

Kind regards,
Green Stem CBD Team

Bedømt til 3 ud af 5 stjerner

Shipping issues

I ordered a vape pen from the store with 48 hour shipping but it definitely took way more to arrive. This wouldve been fine and all but my order arrived incomplete as it didn't even have the vale juice in it. I'm giving the three stars though because customer service is very nice. Fast and responsive. But even with that part of my order getting dealt with fast. I only got an order number and not tracking so I don't know when it'll arrive.

26. september 2021
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Sandra,

Thank you for your feedback.
We are sorry to hear your order's shipping experience was not as seamless as it should have been. Your order is due for delivery today!

Apologies, the shipping delay was due to a technical error which has now been resolved. Please don't hesitate to contact us at support@greenstemcbd.com should you ever have any queries.

Kind regards,
Green Stem CBD Team

Bedømt til 5 ud af 5 stjerner

Amazing customer service

Amazing customer service. Liquids taste great!

25. september 2021
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Georgina,

Thank you very much for your review! Glad to hear you're enjoying our vape liquids :)

Kind regards,
Green Stem CBD Team

Bedømt til 1 ud af 5 stjerner

Hyped up rubbish

I was given this product and I didn’t purchase it myself, but I’m not overwhelmed by it….

We’ve had it for a while now. It’s ok but it’s more like drinking camomile tea. I don’t suffer chronic pain or any of the linked conditions this is meant to treat, TBH I always thought the health claim benefits of this were thin. Let’s just face it, it has no real evidence based benefits for health….. Save your money.

17. august 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brought green stem cbd peppermint oil…

Brought green stem cbd peppermint oil at Brighton vape store.

The product is more than reasonably price, and works to relieve my chomic pain. In fact it is the only brand of CBD to do so.

Ordered more of the product from Green stem and it has come in a very timely manor

21. juli 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Delivery timescale is appalling

I ordered 2 X vape liquids on 20th June with Hermes next day delivery, fair enough the order was placed on a Sunday and their website states that order placed over the weekend will be dispatched Monday, and on Monday I Received an email confirmation that my order had been dispatched and given a tracking number for Hermes. My issue is that according to tracking information Hermes only received my order 6 days later on 27th June and this Doesn't qualify as next day. Within the same month I have used other CBD websites for vape liquids and other products who have delivered items within 1-2 days so it's not even like the delay can be chalked up to covid as if it was I would accept delays with the other companies.

Paying £5.99 for next day delivery I would have expected to have the order arrive by 24th June, which would allow 2 days for Hermes to receive and one day for them to deliver. However 6 days for them to receive I think is not really acceptable.

Based on their delivery timescale I will not be ordering from Green stem again in the future and I also wouldn't recommend them, not when there are other companies who can deliver the same products in a much shorter timeframe.

27. juni 2021
Uopfordret anmeldelse
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi there,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time (especially when you have chosen and paid for the Next Day Delivery option), and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Bedømt til 1 ud af 5 stjerner

Placed an order on 48hour delivery been…

Placed an order on 48hour delivery been waiting a week still not even received by delivery company and greenstem offering no help or solutions. STAY CLEAR!

25. juni 2021
Uopfordret anmeldelse
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Flippa,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time, and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Bedømt til 1 ud af 5 stjerner

Issues & None Responsive Customer Services - Waste of Money

I placed a significant order as I was hoping this would enable me to quite smoking.
Part of my purchase was a Vpod pro - I was really excited by this as is slightly different to the usual vape devices.
Delivery was quick but upon following the instructions and using the device for the first time and after only 10 “drags” it started making very strange noises. So I removed the pod to find it was leaking liquid into the device itself. I stopped using it immediately and sent emails to the company asking for help and for replacements.
I received an automatic reply stating someone would pick up my message and respond in the coming days.
After a week still nothing, I tried to call them, it’s a landline number which has been diverted to a mobile, the first call was ignored, so I tried calling several more times to have my calls ended by the receiver without answering.
Over a month on and I still have had no response or luck getting hold of the company. Meaning my whole order is no of no use to me and no hope of getting my money back. When all I wanted was a replacement and non-faulty device to be sent out. Very very disappointed to say the least - I would warn everyone to stay away!

22. maj 2021
Uopfordret anmeldelse
Green Stem CBD-logo

Besvarelse fra Green Stem CBD

Hi Jade,

Sorry for the extremely late response to your review! At this stage we can only offer our sincerest apologies that we let you down. To ensure nothing like this were to happen again, we have since set up a dedicated customer services department to ensure all queries get responded to swiftly.

I can see your entire order was refunded to you, but if there's anything else you needed help with or would like us to do for you, please don't hesitate to give us a shout on support@greenstemcbd.com.

Toni / Green Stem

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere