Grecotel Anmeldelser 

This hotel group and especially the Meli Palace is an absolute disaster. The management is untrustworthy. Decisions have consequences, and so does the way guests are treated. Their behavior separates someone from being a good human being or a person that treats other people with deliberate disregard and cruelty.

Having returned to Grecotel LUXME White several times over the years, it truly feels like a place we are always happy to come back to. Every visit has its own memories, but one thing remains constant – the people who make guests feel genuinely welcome.

What makes this hotel so special is not only its beautiful location and facilities, but above all the team. Hospitality cannot be taught; it comes from people who genuinely care, and we were fortunate to meet many of them during our stay.

A heartfelt thank you goes to Giorgos at Ventanas Il Mar, Dimitris at Tavernaki, Charlotte, whose wine recommendations always enhanced our dinners, Elisabeth at Lobsteria, Maria and Stavroula from Guest Services, Vasilis at the Spa, and Annita and Anda, who were serving drinks on the beach. Their warm smiles, natural kindness and genuine enthusiasm made every interaction a pleasure.

The culinary experience was once again outstanding. The variety and quality of food throughout the resort were exceptional, with something to suit every taste. As my sister had some food allergy, I particularly appreciated how attentive and knowledgeable the restaurant teams were. Every question was taken seriously, allowing me to enjoy each meal with complete confidence.

The service throughout the resort deserves special recognition. From the welcoming atmosphere on arrival to the attentive Guest Services team, the professional housekeeping staff and the many waiters who consistently delivered friendly and efficient service, we always felt well looked after. General Manager Mr Kontorinis ensured that we’ve enjoyed our stay to the most.

Evenings at White Palace have their own special atmosphere. The Thursday night entertainment was fantastic, creating a lively yet elegant ambience. We also thoroughly enjoyed the Sunset Bar, where the bartenders not only prepared excellent cocktails but did so with skill, passion and a touch of showmanship that made every visit memorable.

The Spa was another highlight of our stay. The treatments were excellent, and Mihalis’ professionalism and expertise made the experience particularly relaxing.

As someone who enjoys staying active while travelling, I also appreciated the gym and especially the beautiful new running path, which made exercise a real pleasure.

We leave once again with wonderful memories and, most importantly, with gratitude to the people whose professionalism, kindness and dedication represent Grecotel at its very best. They are the reason we keep returning, and we are already looking forward to our next visit.

The activities were great. Water polo and volleyball especially. One snimation team member, Daniel, was especially exceptional. He was very enthusiastic and was good at volleyball apart from when the floor moved or the wind carried the ball away.

Greek dancing night and class were both very fun.

Food at the buffet was varied so didn't get boring and was nice.

There was entertainment every night and regular activities throughout the day.

We recently stayed at the Eva Place Hotel in Corfu. Wonderful location, amazing staff and superb food. The buffet was great and the best we had experienced (having been on many cruises and hotels with this type of dining). There is also the opportunity to enjoy the amenities in the other neighbouring Grecotels. There was 4 in our group - my wife and I and our daughter and boyfriend - we would like to thank all at the Eva Palace for a great week.

We are currently 7 days into a 10-day stay, so this review is based on consistent, real experience — not a one-off issue.

This has been one of the worst all-inclusive holiday we have had, and without doubt the worst £4,000 we have ever spent.

While the hotel itself looks beautiful, luxury is about standards and the standards here are extremely poor.

From actually asking staff what meat is being served being told they do not know.

We are being served MYSTERY MEAT- my partner cannot eat certain meats so we have to know they also noticed they until today listed No allergens around the resort…., cold meat being recycled and reused and reheated throughout other parts of the hotel.

The meat is predominantly plastic and processed see photo attached , very luxurious resort but all meat seems to come out of a can?

Food and dining have been a major disappointment throughout. Buffet meals are regularly cold, poorly presented, and often inedible.

Breakfast and dinner have been so bad that on most days we have been unable to eat them at all.
We even raised this directly with the Food & Beverage Manager at 8am on Sunday, highlighting processed and mystery meats with no allergens. cold food (including beans that were reheated and brought back out still cold), and ongoing quality issues — yet this is still happening 7 days into our stay.

The only reliable food option has been the gyros from the snack bar, which is limited in hours and not a realistic solution, especially in the evenings.

Out of what should have been 10 days of quality dining, we have had just one acceptable meal at the fine dining restaurant.

Booking restaurants is difficult. We started trying to book from day two and still struggled. We were even told the only way to secure a reservation was to cancel a pre-booked excursion we had already paid for — which we were forced to do. Many other guests have experienced the same issue. Despite being told restaurants were fully booked, we regularly saw empty tables, which points to poor management rather than demand.

When we did dine at the Italian restaurant, the food was still poor — cold, overcooked, and lacking basic quality.

Service across the resort is equally disappointing.

Around the pool and beach bar, you can wait 20–25 minutes just to get a drink.

In 7 days, we have only been approached three times. On two occasions, drinks we ordered never arrived.

There is also no drink service on the beach, which is unacceptable for a hotel marketed as a luxury beach resort.

The drinks themselves are also extremely poor. Cocktails are weak, overly sugary, and clearly contain minimal alcohol.
We are not expecting excessive alcohol, but we do expect drinks to be made to a decent drinkable standard. We have taken photos showing the visible difference in beer colour, which suggests it is being watered down.

On multiple occasions, our room was not properly cleaned, and rubbish was left for two consecutive days. The bed is uncomfortable, and only one pillow per person is provided, which is not acceptable for this standard of hotel.

The towel situation is another clear example of poor management. On one day, we were left without towels at the beach for around 4 hours. We checked multiple stations, returned to our room, and even found spare towels had been removed. A manager admitted the hotel cannot keep up with towel demand, which highlights a fundamental operational failure.

We have realised it’s not the staffs fault it’s the senior ground level management and even though we reported all this , they just thanked us for our feedback.

We also read a book about the hotel and what they pride itself on in reception and the origins of the hotel.

“In Greece we say filoxenia, and its philosophy lies in the notion that hospitality is not just a transaction but a feeling, and details are not just details they are everything”

I imagine the owners and their grandchildren would be very upset to read about how the details are what ultimately let all the guests down.

Not worth the money booked over 15 months in advance for two poolside rooms together to be told they were not available. The air conditioning was very hit and miss
The reception staff were rude and disrespectful and just keep saying there was nothing they could do
On the plus the staff that looked after our rooms and bought drinks to us were fabulous and could not have been more pleasant
The food was mediocre
Will not be returning to this group

Wij zijn net terug van een verblijf in Grecotel Casa Paradise op Kos.
Een mooi, schoon en goed verzorgd resort. Vriendelijk personeel, mooie zwembaden en je hoeft alleen maar een weg over te steken om bij het strand te komen. Op het strand gratis bedjes en parasols. Waterschoenen zijn wel aan te bevelen ivm stenen als je de zee in gaat. Goed eten en drinken.

Currently staying at the Grecotel luxme, sadly travelling home tomorrow after a week's break. What a fantastic experience, beautiful hotel in stunning surroundings. Staff are extremely helpful & friendly. Would highly recommend 👌, we will definitely return. Thanks to all staff for an amazing holiday ⛱️

The best holiday we have had by far!!

Me and my wife went on a 4 night break to Kos, Greece in april 2026 to a beautiful luxury hotel by the name of 'Grecotel LUX-ME Kos' to celebrate a late honeymoon trip and were blown away from start to finish!

The airport was simple to navigate, the transfer was just 6 people intotal onboard there and back.

Upon arrival the Visual elation was immediate from the waterfall at the fully glazed entrance through to the reception with its infinity pond surrounded by glossy symmetry and ornate features top to bottom, wall to wall.

Greeted at reception by rafaela with open arms and full of calm but positive charm and a personal 1 to 1 service 24/7 where no task was too much to ask.

She Assisted us to our Seaview room in a private buggy whilst we took in the architectures elegant yet modern crisp touch to tradition, curved lines and attention to detail such as Marble tiling, the range of colours and robust materials used will give the Taj Mahal a run for its money!

Our room was fully equipped with all the amenities and more!
We had personal robes, slippers, soaps and fresh towels and bedding around the clock, a full fridge and a free safe. The 4 post bed draped in linen was a beautiful touch alongside the his and hers separate clothing space provided, simply ab fab!

Now lets move on to the facilities and service provided because this is where it becomes unique and an experience i have NEVER had the pleasure of receiving on past trips and holidays or ever in general.
The breakfast is a stunning array of salads, yogurts, fresh-made omelette on demand, cereals with fruit and seeds/nuts/toppings,
There is some sweet treats from baklava to chocolate smothered fresh pancakes and hot waffles made there and then all by the likes of great chefs such as Julita who was a wonderful woman, great coffee on tap, herbal healing teas available and last but not least ofcourse, The good old fryup! All set in the stunning main building with internal and external seating with a tantalising view at every angle.

Lunch was by the pool with a tasty range of goodies to choose from, all fresh and made in front of you.
No queuing, no interruption, just great food ready to devour!

All this was washed down by drinks at the pool bar just metres away with 360° service, all branded alcohol with well dressed, well spoken mixologists like Alexandros, Ergys, Enadri and Patrick who all provided a friendly, efficient service whilst having great knowledge of cocktail ingredients with some style to go with it and again, no queuing as table service was provided by a great young man Lope, which puts the olive or cherry ontop! φανταστικός!

When we were not in town, on pirate ships on crystal clear seas or exploring the islands mountains in a doom buggy we were relaxing poolside on super-comfy recliners with fresh towels everyday ready for the salt water pools to rejuvenate us head to toe............bliss.

If it wasnt already amazing it gets better!
we loved the A la carte meals with the 1930's restaurent providing its fresh sea food dishes which felt Michelin star quality and produce, accompanied by bottomless top notch wines all served by the wonderful and so smiley Alexandra and Maria who were commendable to the highest extent with no request being a tall ask,
Then on to the Italian inspired restaurent with prawns bigger than my head and exact selfless service provided by Giorgos and the team,
All whilst being in the presence of the centre piece being a stunning gloss white yamaha piano that makes you want to become Ludovico Einaudi for the evening!

And last and by no means least,
The Greek inspired meze we had in the poolside eating area was delicious and had bite size variation to coat our taste buds in delicate delicacies fit for a king and his queen
(Also served with wine galore)

All of this took place with the constant assistance and eye for service, attention and satisfaction by the reception team consisting of Rafaela, Eirini, Veatriki, Christina, kalispera, Irene and Mary who all stood out from the crowd with their professionalism and ability to help in every way possible, especially organising our body massage which rounded the holiday off beautifully!

Finally i would like to mention the 2 managers who really stood out to me for their focus on the guests, ability to run a team of hard working, selfless great people with ease and elegance to smoothly provide the best service we have EVER recieved and they are the characteristic superstar Katerina and the subtle yet attentive Ioannis!

Thank you all so much and your are a credit to Grecotel, their integrity and beliefs which has been displayed throughput the whole trip, you are incredible and you all set the bar for greatness.....
I Commend you legends!
See you in 2027 with the family!

All our love Sarah and Zach.

I held off writing this because the staff assured me the manager would call to address the issues. That never happened, so here’s the reality.

This hotel is a complete waste of money and nowhere near 5-star standard. At best, it’s an average 3-star trying to charge luxury prices.

We spent the night without air conditioning because it’s apparently switched off to save costs — completely unacceptable in a so-called premium hotel. The property itself is poorly maintained: the exterior is dirty, the rooms are tired, and worse, there are genuine safety concerns. The balcony glass feels dangerously unstable — lean on it and you’d seriously question whether it would hold. It’s an accident waiting to happen.

Breakfast was equally disappointing. We were told there was no decaf coffee, only to later discover that there was. That pretty much sums up the level of service — careless and disorganised.

The airport transfer was another farce. We were charged an outrageous €70, and the driver — who looked far too young and unprofessional — refused to pick us up properly, instead instructing us to cross two lanes of busy traffic for his convenience. Yes, the fee was eventually removed, but that doesn’t excuse the experience or the absurd initial charge, especially during a taxi strike when guests are already stuck.

The pricing throughout the hotel is blatantly opportunistic. €50 for a single shot of Glenfiddich is beyond excessive — even top-tier hotels don’t charge that. It feels less like hospitality and more like exploitation.

To top it off, the justification for these prices (shared via WhatsApp) was almost laughable. It shows a complete disconnect from reality and what guests expect when paying premium rates.

Places like this damage the reputation of Greece’s hospitality industry. There are far better hotels offering genuine quality, professionalism, and value — this is not one of them. WhatsApp excuse below Dear Mr. Hayden,

Thank you very much for taking the time to share your feedback regarding your stay. We truly value our guests input and remain committed to ensuring a comfortable and pleasant experience.

Regarding your room, we sincerely regret that the initial allocation did not meet your expectations. For this reason, a complimentary upgrade to a higher-category room has already been provided, with the intention of enhancing your overall comfort and satisfaction during your stay.

Concerning the air conditioning, as previously explained, our hotel operates a central heating and cooling system designed to maintain the most suitable in-room temperature throughout the day. During the morning hours, when outdoor conditions are warmer, the system operates in cooling mode, while in the late afternoon and evening, when temperatures drop, it transitions to heating mode to ensure a consistently comfortable environment. At present, the system is operating in heating mode in line with these conditions.

Should you feel that the room temperature is warmer than your personal preference, please do not hesitate to inform us. We would be more than happy to arrange lighter bedding or provide any additional assistance to ensure your comfort at all times.

We also appreciate your observations regarding our facilities, including the pool area and sunbeds. Please be assured that your comments have already been communicated to our higher management team, so that the necessary actions can be reviewed and addressed accordingly.

Regarding bar pricing, we understand your perspective. Kindly note that the hotel is situated in one of the most exclusive areas of Athens, where pricing levels across hospitality venues are generally elevated. Nevertheless, we continuously strive to ensure that the quality and overall experience reflect these standards.

With respect to the transfer service, we sincerely regret the inconvenience you experienced. As a gesture of goodwill, this service will not be charged and the cost will be fully covered by us.

Nice enough hotel but not 5*as they suggest and definitely not worth the price they charge !
Awful problem with wasps at breakfast and unbearable issues with mosquitos whilst dining in the evening.
Issues repeatedly reported to the front desk and hotel throughout our stay but absolutely no measures taken to resolve the issues. Apparently and according to their own staff, this is a constant problem due to the property being built on marshy ground

I exchanged helpful emails with the booking staff and then told them I would book within a week. I logged on four days later ready to book and the price had gone up 300 euros with zero warning when I mentioned I planned to book.

I emailed to ask if they could honour the original price and received a very cold email around prices being subject to change. No doubt, but it's very poor customer service to not warn there is an impending price increase coming (when the actual holiday is nine months away) and make no offer.

A long wait for drinks to be served in the evening and well as coffee in the morning. Felt by passed by the staff members serving.
Also when asked for room number this felt very much to see how we should be treated as guests?!? The food choices available were very repetitive and you could tell that some food was reused from previous service?!? A plate was smashed by another guest by accident that cut the back of my leg this was seen by staff and I had to give myself first aid. This is the second time visiting this hotel and 3 time I have stayed with Grecotel I will not be revisiting this hotel and it does not upkeep with the Grecotel brand that we fell in love with!! Such a shame!! I understand there is a country vibe the the decoration to the rooms but it feels dated and cluttered with the baskets for not reason and a clock the doesn’t work. You see managers hovering around but they are more interested in the high paying guests, and don’t add to the experience. The park needs adding to for the children as well as activities for older kids. In the 2 times we have stayed I have not seen a lot of the activity program happen. I feel there should be more seating in the main square as well are chill out spaces!! The use of towels to reserve sun beds in the mornings needs to be monitored as this can be a issue. We love the area and the beach and this is what brought us back and the fact we where told that Grecotel had only just taken over the hotel last year.
Over all disappointing

Not worth the money. Room was super loud due to issues with air conditioning. Problems with app so couldn’t pre check in and therefore a la carte fully booked. And the big problem - Mosquitoes were living their best life, feasting on every person there (Costa Botanica -
Corfu)

Grecotel Luxme White serves frozen food and blatantly misrepresents itself on its website. I am disgusted that a 5* hotel who claims to serve 'incredibly fresh' and uses such blatant hyperbole like 'Savour the exceptional. Superb culinary adventures' on their website when the reality is their menus all have asterisks which mark food as frozen. They even serve frozen proteins and seafood in their fine dining restaurant. Add in broken heated pools, faulty drains which flood your room, rude staff who look down their noses at you when you raise a concern - it is not worthy of four stars, never mind five!

Grecotel Amirandes, Kreta. Die Anlage ist architektonisch wunderbar gestaltet, Lage wunderschön ruhig, Personal ist freundlich, Buffet und Speisen umfangreich und wohlschmeckend. Kleinere Mängel sollten für 5 Sterne und bei den abgerufenen Preisen jedoch behoben werden: beim Einchecken muss ich alles selbst ausfüllen per Mobile, obwohl Daten bereits vorliegen; das Mobiliar ist etwas ramponiert, es gibt nicht genügend Wasser auf dem Zimmer; Voucher für 2 Abendessen können trotz frühzeitiger Buchung nicht eingelöst werden, es erfolgt kein versprochener Rückruf.

Specifically to the Grecotel in Corfu Greece!

Every employee was so friendly and welcoming it made our stay feel like home! The food service was exceptional our only request would be to have more of a veriety of hot food! Our room was emasculate and we were given complementary wine and snacks, the mini bar was restocked daily with no charge! The cleaner for the room was also lovely and despite the slight communication barriers (more on our part) was super smiley and had a warm touch and made us feel comfortable. The pools were cleaned daily. The bar was stocked up and the service around the pool was exceptional just what you want at an all inclusive resort! We thoughrouly enjoyed the water sports which did have an extra cost but for the service we were happy to pay! Our only wish was for a bit of better weather but that couldn’t have been helped. Going off season was the best time for us as it was quiet all of the children on the resort were so well behaved too! Our al a carte meal was beautiful! We will definitely be back another time and would recommend for any families or couples! Thanks for having us!

I stayed at the Athens Palas hotel and it was simply superb. Really friendly, courteous and efficient staff and the best buffet and service I have experienced anywhere in the world. The location is also well placed.

Stayed at meli palace in crete. What a wonderful hotel.The food was very good, a large choice to eat.and drink the spirits included English ones. The hotel is very clean and the grounds are very well kept. The staff are all brilliant, very helpful friendly and polite. Will be going back next year I can't wait

Fantastic hotel with great staff stellios bar manager the lovely Nadia and princess. Manos at the pool bar and the sport team. All made our holiday lovely.