Grdlocksmiths Anmeldelser 

Avoid – Hidden fees, misleading “price beat” promise, and rude service

I booked GRD Locksmiths on 18 August 2025 to replace a lock barrel the next day. When I asked about the price on the phone, I was told it would be “assessed on site.” No mention was made of any call-out fee.

After the job, I was presented with a bill for £274.90, including a £69 call-out fee that had never been disclosed. I immediately questioned the charge and raised a complaint by phone and later in writing.

GRD advertise a “price beat guarantee,” yet when I provided a written local quote for the same job at £135, they refused to honour it, claiming quotes can only be beaten “before the event.” This makes the guarantee meaningless if prices are never given before work starts.

It has taken me two weeks to write this review to give GRD Locksmiths a fair chance to respond. However, the owner’s response to my complaint was sarcastic, defensive, and dismissive, rather than professional. At no point was accountability shown, only excuses.

From my experience, this company is misleading, overpriced, and unprofessional. I would strongly advise others to avoid and seek out a reputable locksmith instead.

Absolute cowboys

Absolute cowboys! Phone up got a quote of £150. Pete turned up 2hrs later less than half hr and charged £340!!! Then proceeded to block my partners number when he called to enquire on the final price.

AVOID! ALL OTHER POSITIVE REVIEWS ARE FAKE 1 EVEN BEING FROM THE US!

Will report this company for scamming people when they are vulnerable.

Quick to respond and very professional. I was locked out of my home, and they arrived faster than I expected. The work was done efficiently and without any damage. Definitely saved my day.

would not recommend, couldn’t give me a exact price, a 20 min job cost me £275
Call out fee £69 labour £130 and £85 for a new lock, Avoid!!!

My front door lock jammed completely, so I ended up calling this company—though I really wish I’d checked the reviews beforehand.

Pete arrived pretty quickly and seemed friendly enough. As far as I can tell he replaced the cylinder and the multipoint backset (admittedly I'm struggling to read the hand-written invoice so there could be more to it, but I'm going off what my door cam captured), which, from a quick search, looks like it should cost around £100 for good quality parts.

The final bill was £490 for a 30 minute job.

I was very surprised by the price. It felt excessive for the work and parts involved. While I understand companies charge for expertise and availability, this still felt disproportionate.

He also mentioned that he does a lot of work with bailiffs—which, given the pricing, struck me as ironic.

Would I use this company again? No.

Edit: I've confirmed through a 3rd party that what he described as a fault with my cylinder was lie and it didn't need replacing at all. Disgraceful business practice.

Horrible service, no notice given on cost whatsoever and once here forced to pay a callout.

When questioned:
"It's all on our website"

Avoid, I'm sure there's better out there

I phoned GRDlocksmiths this morning because my front door lock did not work. A very nice locksmith called Pete came and spent 10 minutes replacing the security cyclinder of my lock and gave me 3 keys. The charge was a shocking £247.90: A local call-out charge of £59 that I was not made aware of( I had told them on the phone it was not an emergency since there were other doors to the house that I could use, so I assumed that there would not be a call out charge on top of the work), 120 £ for labour and 68.90 £ for the cylinder and three keys.

We called GRD locksmith to see if they can repair a stuck uPVC door. The guy said that he couldn't give us an estimate over the phone (based on labour costs, etc) without coming around and taking a look. We thought no harm done to take a look at our stuck door and give us a quote. It was not even an emergency as we had access to the property and we weren't in a rush. the locksmith arrived in our property, to take a look and give us an estimate. When they took a look, we asked again and they said, they don't know until they've gotten the tools. Still, at no point we ever authoirised them to fix the problem as we were not given a price estimate. They proceeded and fixed the lock within 30 minutes (no estimate provided) with significant help from my son and at the end the guy took my son to the back in his van even though I spoke to the locksmith and charged him £189 for callout for a non-emergency and labour! I feel cheated, disgusted and ripped off that the company was so dishonest and just came in, wasnt transparent about the cost or works, charged us a fortune and left.

Our overall experience with GRD locksmiths was very satisfactory. Terry the locksmith did a great job unlocking our bedroom patio door which was really stuck solid. Thank you Terry for a really professional service. He also cleaned up afterwards and was very friendly.

I got my front door needs to change locker yesterday. I called this GRD locker smith yesterday morning to make an appointment,I asked the price for this job,he said he didn't know untill seeing what kind locker.About pass 3 pm,the guy drove a white van came over.I asked him price again after he checked the locker,he still said he didn't know till changed. And then,after he had done the job,that was only 5 mins,the locker had been changed.He went to his van and gave me a card machine to let me pay £274.90, and gave me a hand writing invoice.
Disgusting.I post this, because I need to let people know do not contact GRD locker Smith anymore,to stop this kind service company keep cheating us.
I will try more relevant social media websites to let people know,I promise.

I phoned this ‘local Locksmith’ but the call out fee and 1/2 hour labour came to £189:00 , no new parts ,just a few squirts of lubricant and a fiddle with a screwdriver.
Sadly I should have done more research - the payment taken immediately by Zettle went to a company who are based in Surrey - 65 miles away!
I now feel I don’t have any confidence in either the repair or any recourse or guarantee from them.
When I called back I was told the fee was not excessive !.

Rip off merchants £130 job cost £274. They state no call out fee ! Charged £65-59, labour £120 for 1/2 hour on site.£85 for a £40 lock and keys feel stupid for not researching now.how can you charge £240 per hour labour ? Locksmith spent 15 minutes in his van writing out receipt.Gutted . Phoned Jim on their fareham number to complain about call out charge and and extreme labour charge etc.he said he would get back to me after speaking to Craig the visiting locksmith.Guess what . NO CALL BACK !!!!

.

Locked out of my flat and was given a choice of two replacement locks - c£200 or c£300. Went with the cheaper and was presented with a final bill for £950 including VAT. Absolutely outrageous. At no point was I told how expensive the “add ons” would be. Not clear on pricing at all, particularly given their website quotes “from £35”. Having been so easy and quick to arrange the call out, should have known it was too good to be true!

Very very disappointed customer 10.2.25. The conservatory door lock needed replacing. He said it would be approx £250 - £350 which I thought was rather steep but I said go ahead. He confirmed the key should easily turn with one hand without lifting the handle. The door had dropped over the years so he drilled a larger hole in the base to accommodate the drop. Unfortunately, it hasn't worked smoothly from the start.
I called to confirm that I wasn't satisfied 17.3.25. The guy, Pete I think, called back, I confirmed that there was no rush to come out but I haven't had any response back.
Obviously I'm not happy as I as I went through Checkatrade to get a professional trade company. also the fact that the bill came to £567.50 which was a huge difference. I emailed 27.3.25 my concerns & still no response.
Before writing this review I checked out the pricing
Replacement online backset cylinder £41 - £71
GRD £288.90!!
Replacement 35 high security cylinder £11.95 - £48
GRD £89.60
So all in all I think it is a disgrace. I am a pensioner & do NOT like being treated as a fool.

this company are a total rip off work prices out of all understanding parts and labour £ 598 company wil not respond ! hour work plus parts

Highly recommend GRD Locksmiths! Excellent local locksmith company that has been used many times for various lock issues. Our business is in the care sector, therefore it is essential to have a reliable and trustworthy company to take care of such issues. Terry is well-known to us for a number of years now. He is friendly highly professional, very experienced in his field, efficient, trustworthy and very reliable. He gives good advice keeps jobs cost effective! Highly recommend Terry!

The locksmith came the very same morning I said I had issue with door locking and gave me an eta which was really helpful (whilst working to a busy schedule at work)

The job which was replacing a barrel took less than 15 minutes and true to the locksmiths word, previous work had been under guarantee which meant visit today was entirely cost effective!

The locksmith was straight, honest, and represented his company had integrity and did what was written on the tin!

I am so glad I stumbled upon this reputable, reliant, professional company and wish I had more doors needing locks!!!

Thanks again!!

Geraldine garley - you did t even pay your invoice ? That makes you the thief ?

And mark ? Your reviews are as fake as the 5* reviews - all reviews on trust pilot good or bad are fake !

Absolute cowboys… make sure you check all the prices with them. Call our charge and less than 10 minutes work over £125 and charged over £70 for a cylinder that retails at less than £20
They are a franchise… the engineer who did the job a decent guy but a band of cowboys who run the business. Unfortunately I did not check by reviews before I booked them.

All positive reviews look fake. Two separate people have written the exact same review on different days about an antique lock. Total cowboys, stay clear