Land Rover 

Absolutely shocking from start to finish. Purchased Range Rover Evoque £27,500 cash. Had EIGHT seperate issues over 18 months. This includes smoke coming from the engine and coming inside the vehicle through the air vents while my pregnant wife and children were in the car. The dealership do not respond to complaints and Land Rover point blank refuse to take ownership of the complaint. They simply say it must be dealt with by the dealership it was purchased from- Inchcape Chester. Worst experience i've ever had. Most unreliable car i've ever owned and Land Rover could not care less. Disgusting company run by thieves. Stay well clear.

I have used this garage numerous times over the years and so i should know what to expect. I booked my Range Rover in for its first service and the car was collected and due to be dropped back to me later today.

I get a call at 4.15pm telling me I need to make a bank transfer as they cannot take card payments due to their system being down. I explain I cannot do that today so I am then told that I can pay cash, which is £600 + however as I have no car to get to a bank and the time is such that banks are closed, I can't make the payment. I am told that I can't have my car back until it is paid in full.

Not my problem they can't take payments but made my problem because they can't think about their customers and how this affects them. They know me and have all my accounts t details etc an could even provide me with an invoice should they help them. They could even contact someone within their Group, who can actually make a decision and get this agreed but no. All that is too easy.

So, rather than put themselves out and stop making excuses, they would rather have bad revues, lose mine and my companies business.

Be careful! Disappointed in the service. Bought a used Land Rover Discovery that we’re really happy with as a car. We upgraded as we had twins arriving imminently. We agreed that the scratches would be polished out, wheels would be recoated and a new bumper protector fitted. When I picked up the car the scratches weren’t polished out. We phoned to ask for it to be sorted and Grange declined saying they’d done the other stuff but wouldn’t be doing that after all. We were stuck as we had to take the car as we had the twins arriving and didn’t need the hassle and stress. I’d consider your purchase carefully in this knowledge.

Purchased a Range Rover Velar and from the getgo the customer service is completely unacceptable
The car was hooked up to a computer when delivery was arranged and had to return the next day.
Issues have continued and while there for its second visit, it now running into its second week and yet to have a phone call returned despite my numerous calls to the service dept.

I must admitt the sales although they sell themselves is pretty slick and the showroom is first class don’t be fooled they can’t keep them going !!!