Grace Removals Anmeldelser 178

Despite seeing some mixed reviews online, our experience with Grace Removals from New Zealand to Australia was excellent from start to finish.
The team in New Zealand (Rapture and Whitz) were fantastic – friendly, considerate, efficient, and worked incredibly fast while still taking great care with our belongings. Communication throughout the process was clear and professional.
The Australian team were equally impressive, keeping us updated on delivery times and ensuring everything went smoothly on arrival.
One thing I would recommend is being thorough and honest when completing your inventory and declarations, as this helps avoid any issues during the move and customs process.
Most importantly, all of our belongings arrived intact with no damage at all, which was a huge relief for an international move. We are very happy with the service we received and would gladly recommend Grace Removals to others planning a move between New Zealand and Australia.

I have found Grace Removals Auckland to be very professional from the initial helping to guide me and answer my questions regarding moving, through to arranging a date for packing and pick up.
Nikita who helped me through the process to get a quote, Lindy who arranged with me a suitable pack/pick up day and Rapture, Masoe & Hornell who came and packed everything, they were amazing, very professional and had everything packed and loaded quickly. I wouldn't hesitate to recommend Grace Removals. Thanks for making it so easy for me - here's hoping Grace Australia are just as good!
Cheers Kaye

We had excellent experience with Grace Removals teams, Amazingly patient, Clear instructions and communication. The packing team was so professional and efficient.

Thank you all for your excellent services and you made our moving so much easier.

I'm very happy to choose Grace Removals to moving in Italy. Everything is professional, fast and caution attention for all your things. Special thanks to the workers Sanele,Masoe,Steve polite and attentive guys. Highly recommend.

We chose Grace Removals for our move from Auckland to Brisbane at the end of 2025. Overall, the experience was alright.

Pros:
- Our container arrived within the expected timeframe and all items were received.
- Lindy, our move manager, is the most helpful person who ensured good communication before, during and after the move.

Cons:
- We locked in the contract in July 2025 and by the time it was time to pay, they increased the prices.
- Once the payment was done, the salesperson Karun, became unreachable. Never picked up our calls as his job was done.
- While the team was packing in Auckland, they broke 2 glass items already!
- The headboard of our bed was missing. When I contacted the Brisbane team, they responded saying they couldn't find it. They did not care about finding it and their emails were rather rude and careless. 2 days later, they said they found it, so it was there all along.
- The team that came to deliver my items, just dropped everything and were about to leave. I told them that I need the major big things (TV, cabinet, bed etc) unwrapped and put together as agreed in the contract. They seemed quite annoyed when I got them to unwrap all the large items.
- For the one-time rubbish collection, I emailed and called the Brisbane team several times but they completely ignored me. Ended up calling Lindy in Auckland to contact them and that's when they responded. It took them 4 months to take all the empty boxes after a lot of follow up.

Overall, our experience was ok. All our items arrived, however the process was a bit stressful and not ideal.

The only thing that went wrong was that not all the boxes were sent over from Adelaide, but this was soon rectified at the company's expense. It was, necessarily, a slow process, but smooth, and the three guys who delivered the boxes, Rob, Bless, and Hornell, were efficient and cheerful.

Buzz and Sanele were punctual, fast and very systematic with the delivery of my consignment. All items were delivered in good condition. As a company, Grace and Crown were really great and I will use their services again if I have to move again.

Quote and inspection was spot on
Three young guys loaded with precision
Very respectful and polite
Treated our goods well
Highly recommend
Patsy & Jim Cromwell to Nelson

Buzz, Whitz, Blessings and Rob were punctual, polite and friendly. They had my household packed up in no time. Karun and Lynda handled the quote and admin and promptly replied to any changes or queries I had. Overall a positive experience so far.

We booked for International move from AKL to Australia. Admin was handled by Nikita initially then Lindy who were very helpful & accomodating even with all of my back & forth emails. Movers Paul & Steve were efficient & fast. Comms all round were top tier. Very happy with the service I was provided for pick up! Thank you all for your effort & patience, have made this move less stressful for us!

I used Grace Removals for an international move from Auckland to Australia, and the experience was a disaster. Several screws for our beds and TV stands were lost, making it impossible to reassemble furniture upon arrival. More distressingly, my TV screen was damaged, and both of my computer screens were simply dumped into a box without any protective wrapping, leaving them badly scratched.
When I raised these issues, the company refused to rectify the damage. They cited a contract clause stating they are only liable for "intentional" damage, using this as a loophole to ignore blatant negligence. My account manager, Lynda, was only helpful until the payment was processed. Once they had my money, the customer service vanished. I would not recommend this company to anyone.

Rapture was punctual professional and handle the packing with great care.

Thanks for the hardwork mate and would always recommend him to anyone wanting his services.

Whits and buzz delivered my stuff from au today and I had the best consumer and client experience with them. Very professional in their job and very respectful people. Thank you

They are very fast and honest people.

Everything was transported with care. Cam and Jack really coordinated the team well. They even managed to transport my large tv without any damage!

Cam did a great job thanks

Jack and Cameron were courteous, friendly and competent. I enjoyed their company, as well as their efficient service! They acceded to my every request. I couldn't have asked for a better removalist experience.

The company responded well to my request for a team of staff to expedite my sister's house move from Auckland to Christchurch, when only one staff member arrived with the van at 9.00 am. Rob worked capably and efficiently on his own and once Blessing and Sanele arrived at 11.00 am they all worked very quickly together, to complete the packup and storage into the van.

An excellent job indeed.
Cam and Doug did a fantastic job moving a very heavy piano.
I recommend Grace Removals.

Grace removals were very professional, specially a service I received from Sanele and Hornell. Boys were very helpful and told us what we can pack and what we can’t. Very happy with service