Goughs Solicitors Anmeldelser 

83
TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

We used Goughs for a house purchase. The bar for conveyancing solicitors is generally pretty low - for us, the bar was not met. While I do think they're generally trustworthy & trying to do the righ... Se mere

Bedømt til 1 ud af 5 stjerner

I will never ever use Gough Solicitors again. I would never recommend them. Unfortunately I was told to use them by someone who told me they were a good firm who acted quickly. Well they didn't act... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Working with Goughs made buying a house much more simple than first expected.. I'm a first time buyer and Sophie made the process relatively simple. She was very attentive and responsive and und... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The solicitor i dealt with at Goughs, Rhianna Cole, was an absolute star, I cannot fault her in any way at all. She made everything in the situation I was in, so easy to understand, and she guided me... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Advokatfirma
  2. Arveretsadvokat
  3. Familieretsadvokat
  4. Advokat med speciale i personskade
  5. Boligadvokat

Skrevet af virksomheden

A leading Wiltshire law firm, we are proud of our excellent local reputation and strong commitment to exceptional client care.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

83 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,6

Alle anmeldelser

(83)

6 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I recently used Goughs Family…

I recently used Goughs Family Solicitors and I was assigned Mr Matthew Drew to help me solve a family matter. He was absolutely brilliant I would highly recommend. Extremely personable, professional and knowledgeable. Clearly the best in the surrounding area and I would most definitely use again if needed and a huge level of trust was gained.

23. marts 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Craig,

Thank you very much for taking the time to leave a positive 5 star review of our services.

We are pleased to hear that you felt you received a personable, professional and knowledgeable service from Matthew Drew. We wanted to let you know that we have passed your kind feedback on to Matthew, who will appreciate your comments very much.

Please don't hesitate to get in touch should you require our services in the future.

Kind regards,
The team at Goughs

Bedømt til 5 ud af 5 stjerner

Well experienced company helped all the…

Well experienced company helped all the way though the process sorted all the legal side of things came out with a good outcome.

22. marts 2022
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Besvarelse fra Goughs Solicitors

Dear Kevin,

Thank you for taking the time to leave a positive 5 star rating for our services. We are very pleased to know that you were happy with the service you have received.

Thank you for choosing Goughs Solicitors and please do not hesitate to contact us if we can be of any further assistance.

Kind regards,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Contentious Will and family matters.

Following a family death and an ongoing family dispute it soon became evident that I would need the services of a specialist Solicitor. I was originally hesitant having had some poor experiences with other legal firms in the past.
I was put in touch with Elizabeth Stiddard at Goughs who has dealt with my case with the utmost professionalism. Ever conscious of my own circumstances, she has always responded promptly and expertly, and has ultimately ensured that I will receive the outcome that I was due. Couldn't rate highly enough.

17. marts 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Andy,

Thank you very much for taking the time to leave a positive 5 star review of our services.

We are pleased to hear that you are happy with your experience of working with us and we wanted to let you know that we have passed your kind feedback on to Elizabeth who will appreciate your comments very much.

Kind regards
The team at Goughs

Bedømt til 5 ud af 5 stjerner

Very helpful and informative

Very helpful and informative, superb service from all involved

4. marts 2022
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Besvarelse fra Goughs Solicitors

Dear Phil,

Thank you for leaving a positive 5-star review. We are very pleased to hear that you felt you received a helpful and informative service!

Kind regards,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Used Goughs for a house purchase and…

Used Goughs for a house purchase and can thoroughly recommend them. Donna Linden acted for us and was brilliant.

4. marts 2022
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Besvarelse fra Goughs Solicitors

Dear Brian,

Thank you for leaving such a positive 5 star review of our services. We wish you years of happiness in your new home.

Kind regards,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Very efficient service

Very efficient service. All staff very polite and helpful. Always did their best to minimise costs.

28. februar 2022
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Besvarelse fra Goughs Solicitors

Dear Philip,

Thank you for taking the time to leave such a positive 5 star rating for our services. We are very pleased to know that you were happy with the service you have received.

Thank you for choosing Goughs Solicitors and please do not hesitate to contact us if we can be of any further assistance.

Kind regards,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Consistently professional and…

Consistently professional and responsive. Highly recomended.

27. februar 2022
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Besvarelse fra Goughs Solicitors

Dear Philip,

Thank you very much for taking the time to leave a positive 5 star review of our services. We are pleased to hear you are happy with your experience of working with us.

Kind regards
The team at Goughs

Bedømt til 4 ud af 5 stjerner

Natalie was hugely supportive and…

Natalie was hugely supportive and knowledgeable when dealing with my divorce . I knew she was "on top of it " all the way . I appreciated her professionalism and she was always prompt in her responses .
In what was a hugely emotional and difficult time , her friendly approach and guidance made it easier .

26. februar 2022
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Besvarelse fra Goughs Solicitors

Dear Trish,

Thank you for taking the time to leave a positive 4 star rating of our services. We are very pleased to know that you felt supported by Natalie, and wanted to let you know that we have passed your kind feedback on to her.

Thank you for choosing Goughs Solicitors and please do not hesitate to contact us if we can be of any further assistance.

Kind regards
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Miss Wood has been my solicitor for 3…

Miss Wood has been my solicitor for 3 years during my divorce. She has been nothing but professional and supportive at all times. It has been particularly difficult for me and she has gone out of her way to ensure my well being is ok and I have people around me to support me. She is fast to respond and sort out my queries and I would say to anyone looking for a solicitor to instruct her. Without her it would have been a very different outcome for me.

18. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Claire,

Thank you very much for taking the time to leave a positive 5 star review of our services.

We are pleased to hear that you received a professional and supportive service, and we wanted to let you know that we have passed your kind feedback on to Eleanor, who will appreciate your comments very much.

Kind regards
The team at Goughs

Bedømt til 5 ud af 5 stjerner

I was recommended Goughs by a colleague…

I was recommended Goughs by a colleague and can’t rate them highly enough.
From being in such a vulnerable position, they took control of the situation so carefully and took care of proceedings but also offered a really emphatic view too. Eleanor Wood went above and beyond to keep me safe and reach the resolution that she set out to do.
I’ll always be so grateful to her for helping me out of an impossible situation and able to move forward.
Communication was incredible at every point and I’ll continue to recommend her to anyone in a similar situation.

15. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Sarah,

Thank you for taking the time to leave such a positive 5 star rating for our services. We are very pleased to know that you were happy with the service you have received from Eleanor and the team.

Thank you for choosing Goughs Solicitors and please do not hesitate to contact us if we can be of any further assistance.

Kind regards
The Goughs Team

Bedømt til 5 ud af 5 stjerner

Fantastic service with a personal touch

My partner has been using Goughs for the last couple of years throughout a very emotional fight to get access to his children, and to finalise his divorce.
Whilst I have no experience of the larger law firms, I can honestly say the team at Goughs have shown such dedication to him, regardless of the fact they have countless other clients to attend to.
Going with Goughs was the best decision he made.
His solicitor (Eleanor Wood) has been available for him almost 24 hours a day, and has always provided sound advice. He's used her from the start, and as a result she knows every single detail about his situation, which has meant that he's had continuity of service throughout the Children and Financial agreements.
Not only has Eleanor provided fantastic service, this appreciation also has to be passed to the wider team, who have stepped in during annual leave and have never needed to be re-briefed on the current situation.
Whilst I hope that no-one has to get to the stage where they need legal advice, if you do, I would highly recommend Goughs as they give you what feels like their undivided attention, throughout a really tough time.

15. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Bridie-Kate,

Thank you for leaving such a positive 5-star review of our services.

We are very pleased to hear that your partner received a dedicated and personal service, which is something we endeavour to provide to all clients. We will pass your kind feedback on to Eleanor and the team, who will appreciate it very much.

Should you ever require legal assistance in the future, please don't hesitate to get in touch.

Kind regards,
The team at Goughs

Bedømt til 5 ud af 5 stjerner

Great Firm

I cannot fault the support and guidance I have received from the whole team at Goughs during my divorce process
I chose Goughs as they were local to the area, but I really do feel that I would not have received the same level of support or attention to detail if I had gone to one of the big “city” firms.
The service that I have received from Eleanor, Amelia and Chelsea has been outstanding.
In Eleanor, I had someone who was passionate about achieving the right result, not only for me, but also for my children and I can honestly say she went above and beyond to achieve the best result possible when dealing with the obstructive nature of the other side.
It was disappointing that both the family and finances had to end up in front of a judge, but it was noticeable that although the other side instructed different Barristers for the 2 hearings, Eleanor was more than able to get our points across and successfully pick holes in their arguments.
When it came to negotiating the final terms of the financial settlement Eleanor’s pragmatic approach ensured that we achieved a fair result, that allowed the children to remain in the area and have a decent lifestyle, but also allow me the ability to start again.
I would have no concerns in recommending Goughs to anyone looking for good practical sensible legal advice.

15. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Peter,

Thank you for leaving such a positive 5-star review of our services.

We are pleased to hear that you felt supported by the team, and Eleanor in particular, throughout the process. We will be sure to pass your kind feedback on to the team, who will appreciate it very much.

Kind regards,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

My rock!

I have been in the legal system since June 2018 having decided to instigate divorce proceedings against my now ex husband. I could never have imagined how things would have escalated to the situation I am in now. I never realised the degree to which I was controlled by my ex husband. Despite the divorce and finances being sorted relatively easily it has been another story altogether in relation to the children. Goughs have been with me all the way, Eleanor Wood, in particular. She is always there for me and will support me whenever needed. She takes a lot of the abuse away from me dealing with my ex husband herself. My ex husband has continued to take me back to court time and again. On many occasions he has lost his application and I have been awarded costs. Ellie always ensures that my back is covered and shows me in a true light to professionals despite the accusations thrown around by my ex. It is disappointing that 3 and a half years on I still need legal representation but unfortunately I do. I thank Ellie for all the help, support and encouragement that she offers me especially when things are really tough.

15. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Tammy,

Thank you for leaving a positive review of our services.

We are sorry to hear of your legal challenges over the last few years but glad to hear that Eleanor has offered help, support, and encouragement. We have passed your kind comments on to Eleanor, who will appreciate them very much.

Best wishes,
The Goughs Team

Bedømt til 5 ud af 5 stjerner

I am going through a very bad time at…

I am going through a very bad time at the moment with a custody battle for my daughter I contacted goughs and they put me in touch with Eleanor wood one of there family Solicitors and i could not wish for a better service from her she has been very helpful and professional and we are getting the results i want that is in my daughters best interests i can call her any time i need advice if she is busy she will always call back or i can send an email and she will get back to me asap i can not fault this lady in any way i am spoken to like a friend not just a client i am put at ease through everything that is happening as it is not nice being in court but ellie makes it so much easier for me

14. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Ben,

Thank you very much for taking the time to leave a positive 5 star review of our services.

We are pleased to hear you are satisfied with your experience of working with us and we wanted to let you know that we have passed your kind feedback on to Eleanor, who will appreciate your comments very much.

Kind regards
The team at Goughs

Bedømt til 1 ud af 5 stjerner

Slow and no compassion or desire to help

Having dealt with Eleanor Wood at Goughs solicitors for over a year I have found her to hide behind an email rather than make phone calls, her tone on e mails is about as human as a rock and she clearly does not have her clients interests in mind. It’s clearly all about money and making things as hard and prolonged as possible. Having dealt with solicitors in the UK and France she is by far the worst I have come across. I would not recommend this company and would happily show anyone the type of e mail correspondence I refer to so please get in touch if needed. A simple question can take 2 months to answer and if she was working in the interest of her clients, this should take a week maximum. Sad to write this review and I wish she had dealt with me and my ex better. If you want to loose money, use this company, otherwise look elsewhere in my humble opinion

9. februar 2022
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Besvarelse fra Goughs Solicitors

Dear James

Thank you for your review. We are sorry to hear that you feel you have received a poor service from Goughs Solicitors.

Eleanor takes great pride in her work and greatly values her clients, taking a keen interest in every matter she works on to ensure excellent outcomes for them. Sadly, as you are not and have not been one of Eleanor’s clients, we are unable to assist you further on this matter.

Regards
Goughs Solicitors

Bedømt til 5 ud af 5 stjerner

Agreement

Despite the unfortunate situation that I have found myself in, it was nice to meet Tom once more, he has a way of swiftly putting one at ease so you can talk through your issue and get to the important points.

Following my meeting with Tom, my ex partner and I agreed on a maintenance amount going forward and childcare responsibilities for the next quarter.

In addition, she has informed the CMS that we have reached a voluntary arrangement and there is no need for their intervention.

However I feel about the fairness of the situation, there is no doubt that our two lovely children will be best served by the agreement that was made last night and I would like to express my gratitude to Tom and Sabine for their excellent contributions.

Highly recommended

17. januar 2022
Uopfordret anmeldelse
Goughs Solicitors-logo

Besvarelse fra Goughs Solicitors

Dear Russell,

Thank you very much for taking the time to leave a 5 star review of our services.

We are pleased to hear you are happy with your experience of working with us and we wanted to let you know that we have passed your kind feedback on to Tom and Sabine, who will appreciate your comments very much.

Kind regards,
The team at Goughs

Bedømt til 5 ud af 5 stjerner

Family law advice

After needing some family legal advice at short notice Georgina Catlin came to my aid. Georgina was incredibly informative, friendly and answered all the questions I had. Fantastic service, thank you.

23. december 2021
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Sarah,

Thank you very much for taking the time to leave such a positive 5 star review of our services.

We are pleased to hear you are happy with your experience of working with us and we wanted to let you know that we have passed your kind feedback on to Georgina, who will appreciate your comments very much.

Thank you for choosing Goughs Solicitors and please do not hesitate to contact us if we can be of any further assistance.

Kind regards,
The team at Goughs

Bedømt til 5 ud af 5 stjerner

Employment Law Tip-Top!

I commend Rebecca Dennis and her team on the seamless and painless handling of my recent termination agreement. Professional, efficient, smart! Thank you Rebecca and Alice.

21. december 2021
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Saspers,

Thank you very much for taking the time to leave a positive 5 star review of our services!

We are pleased to hear you are happy with your experience of working with us and we wanted to let you know that we have passed your kind feedback on to Rebecca and Alice who will appreciate your comments very much.

Kind regards
The team at Goughs

Bedømt til 1 ud af 5 stjerner

Lacking integrity and professional…

Lacking integrity and professional competency SB and HB (Devizes) allowed, and tacitly approved of, a breach of contract.
If they can’t even do “fixtures and fittings” within a sale of a property properly, they cannot be trusted.
A formal complaint to the Legal Ombudsman is being made.
Avoid at all costs

The negative review will stay in place until;
1. The Breach of Contract no longer exists.
2. The Legal Ombudsman tells me to take it down.

Who is SB or HB to deny PH (89) or KH (85) curtains that were in the fixtures and fittings CONTRACT, that were not present when the keys were handed over?

Neutral solicitors who have seen the response from Goughs believe that email to be “incompetent” at best and that Goughs to be in breach of the Solicitors Code of Conduct. Whether I am a client or not (we have power of attorney), I can comment on your inability “to do the right thing” (integrity) and lack of professionalism.

16. december 2021
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Sir/Madam,

We are sorry to hear of your situation. At Goughs we pride ourselves on providing an excellent service for our clients and we would invite any client who has a concern about their matter to contact the person responsible for dealing with their case to help resolve any difficulties.

In this instance, we do not believe that you have instructed Goughs to act for you and, if so, may not be able to assist but if you have instructed Goughs and have a concern we would urge you to contact us at marketing@goughs.co.uk so we can discuss the matter confidentially.

Kind regards,
The team at Goughs

Bedømt til 1 ud af 5 stjerner

Shocking,I certainly won't be asking…

Shocking,I certainly won't be asking Goughs to act for me again!!!

Follow up to response.
Sadly, no, it did not get resolved. God only knows why it took you 8 months to send me a bill and with no breakdown - surely you can see that is very bad business?

3. december 2021
Uopfordret anmeldelse
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Besvarelse fra Goughs Solicitors

Dear Garry,

We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations.

After our discussion yesterday, we thought that we had resolved this issue to your satisfaction, and we apologise for any confusion.

Please do get in touch if there is anything we can do to further resolve this.

Kind regards,
The Team at Goughs

Follow up to response:
Dear Garry,

When we called you to discuss the invoice you were given a verbal breakdown over the phone and we understood that you didn’t require any further information and were happy to pay the invoice, which you then did pay.

Again, we apologise for any confusion but do get in touch if there is anything else we can do to resolve this.

Kind regards,
The Goughs Team

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