GOTO Group Anmeldelser 

Very pushy on a level 3 survey despite only wanting to order a level 2. When the surveyor came to the property they couldn't understand why we had a level 3 and said the level 2 would have been absolutely fine. The survey itself was thorough and easy to read, however not happy that I felt pressured into something I didnt want and the property didn't require.

I spoke with Libby De Gelas today regarding a Level 3 Building Survey (Structural Survey) that I have booked through GoTo, and I just wanted to say how impressed I was with the service she provided.

From the outset, Libby took the time to explain exactly what the survey would cover, why a Level 3 survey was the right choice for a property of this age and type, and what we could realistically expect from the report. As first-time buyers of an older farmhouse requiring refurbishment, it was extremely reassuring to have somebody explain the process so clearly and patiently.

She also took detailed notes about the particular areas of the property that I wanted the surveyor to pay close attention to, ensuring these were passed on as part of the survey brief. Nothing felt rushed, and every question I asked was answered thoroughly and professionally.

Another pleasant surprise was the price. Based on the research I'd carried out beforehand, I had been expecting a Level 3 survey on a property of this size to cost somewhere between £1,200 and £1,600. GoTo's quotation came in at £1,160, which I thought represented excellent value for money.

Overall, the service has been first class from start to finish. The survey has now been booked, and GoTo are handling all the arrangements directly with the estate agent, making the process very straightforward.

A huge thank you to Libby for her professionalism, knowledge and friendly manner. She is a real credit to GoTo, and based on my experience so far, I wouldn't hesitate to recommend both her and the company to anyone looking for a comprehensive building survey.

I had GOTO Surveys recommended by Purplebricks and I found their service to be quick and efficient. George Brown, their representative, was very helpful and quick to respond to my enquiries and questions. A good service to use.

Cameron has been very helpful in keeping us well informed throughout the whole process and promptly answered any questions that we might have. he is a credit to this organisation! Thanks Cameron

Thank you so much to Claudette Joseph who provided valuable support and helpful insights during quite a difficult time with another solicitor.

She was so patient and kept the purchase moving with timely updates and great advice. ⭐️⭐️⭐️⭐️⭐️

Mortgage broker forwarded me to GOTO for a building survey. I was given a comprehensive summary of the levels of survey offered, and what these surveys would cover, allowing me to choose the most sensible option for the building in question. Incredibly helpful! The process from survey level breakdown to payment only took a few minutes. Very easy, hassle free, informative, and surprisingly affordable. Massive thank you to GOTO's Sophia Jennings! I can definitely recommend GOTO's services, and would happily use them again in the future.

Lucy and Harry were super helpful and got things through for me quickly! They’re also great at chasing and making sure things are moving along

Harry Catlin was incredibly helpful in booking me a survey for mine and my partners new property. He was understanding and patient while I was waiting for a valuation to be booked, and managed to get things rolling very swiftly after. Would recommend highly :)

Ryan was very helpful in deciding which survey and booking. Fast responses to messages. Well priced service.

The team was professional and courteous throughout the process.
They communicated clearly and kept me informed at every stage.
They were patient when the purchase took longer than expected.
They provided reassurance and support whenever I had questions.
They demonstrated genuine commitment to helping me complete the purchase successfully.
They made what could have been a stressful experience much easier to manage.

I would especially like to thank Claudette, who supported me on this journey to completion. Her patience, professionalism, and consistent communication made all the difference. She portrayed:
Excellent customer service.
Prompt and clear communication.
Patience and understanding when unexpected delays occurred.
Professionalism and integrity.
Supporting me during the process through to completion.
Treating me with respect and making me feel valued.

Rob Crowe provided a highly detailed and comprehensive survey.
He also was available to answer all our questions and provided further information.
He went over and above our expectations.
Highly recommend

Sophia was absolutely brilliant! She replied so quickly every time I had a question and was a massive help! Would definitely recommend to anyone looking for a company to use.

Chris Regan produced a detailed & thorough level 3 survey, and was happy to talk over the issues and next steps on a phone call. This was really helpful for me as a FTB of an older property.

My consultant Libby was very helpful and sorted things very quickly. Give her a raise. Top lass.

Ryan was so helpful! He was quick, clear and made it very easy to get my survey arranged. Made a tedious task a breeze!

Sophia was very responsive, explained things clearly and made the booking process easy.

Really good services provided by Claudette. She is very professional ,kind and hard working and cares about her client. I am very great full for all her help and support.
Highly recommended her and GoTo team.
Thank you so much .

Straightforward and clear explanation to types of service provided.

Ameen is most professional and helpful advisor. A first class and excellent service. I can highly recommend!!

Harry was very informative and helpful with our survey requirements