GOTO Group Anmeldelser 

I booked a survey with them and paid right away, they then emailed me saying they got the fees wrong and it was actually more than double what i had already paid them. I immediately asked why and they couldn't tell me. I then asked for a refund so i could book elsewhere and they took 3 days to get back to me and ask for my details to process the refund immediately, to which i responded promptly and I didn't receive my refund as promised. I am currently still chasing them for my money.

Very pushy trying to sell something you don’t have to have and didn’t mention that it wasn’t necessary. Didn’t like that at all and put a complaint in straight away still awaiting refund.

Just had a pleasant call with Joe, who helped me with booking my level 2 Survey. Very helpful and efficient - made all the difference.

My adviser (Harry), dealt with my enquiry quickly and efficiently. Great service.

Sophia was extremely helpful and efficient and when I had an issue with an online form, she immediately gave me a different solution.

James was fantastic, made me feel informed and reassured in the options I had available. He was polite, friendly and we have just booked our survey! Thank you James!

I worked with Sophia to arrange a level 3 survey of a property I am hoping to purchase - she made everything clear and easy to understand and had everything sorted within an hour of me calling her, for much cheaper than I was expecting! Highly recommend this firm.

Sophia helped me immensely - she was friendly, knowledgeable and responded promptly.

Nicole has been so helpful from the beginning. She sent over our quote and then organised the process as soon as I said we were happy go ahead. She is so lovely, extremely efficient and very helpful.

Spoke to Harry Catlin he was very polite and he explained the whole process he was very informative thank you.

Cameron was very helpful in helping me select the survey required. I also needed the survey done as soon as possible and he assured me it would be dealt with quickly.

The GOTO group made it very easy and straightforward to sort out a survey on a property I am buying . Great communication and great service by the home move consultant Joe ,explained everything in detail and made the experience very easy

Excellent service from start to finish. Joe Davies, my advisor, was clear, helpful, and took the time to explain everything in a way that was easy to understand. Communication was great throughout the survey process, and all questions were answered thoroughly. Highly recommended.

We are first time buyers and were put in touch with Lewis Hall. He was so lovely and very patient and knowledgeable in what we would require. He was available for any further questions we had and just overall made the whole process so easy. Would 100% recommend and use their services again.

Very professional, prompt and friendly service, reasonably priced and much appreciated

Excellent customer service. Knowledge about products. Very polite efficient service.

Joe was a pleasure to speak with. Would definitely recommend this service.

We dealt with Sophia, she was brilliant, have us all the information we needed and got our survey booked in to take place within a few days.

Great service throughout, Lewis Hall was exceptional and on hand whenever we needed him, I was most impressed with how he checked up on us as everything was going on, definitely made the process feel much smoother.

Thanks Joe, quick and easy to organise. I definitely recommend using these guys for your surveys.

Roisin carried out a Level 2 survey on the property I am purchasing and I was extremely impressed with the thoroughness and professionalism of both the inspection and the report.

The report was detailed, clear and well structured, with plenty of photographs and useful explanations of the issues identified. It gave me a much better understanding of the condition of the property and what needed further investigation before proceeding.

I also really appreciated the level of care taken throughout the survey. Nothing felt rushed or superficial, and the report gave me confidence that the property had been assessed properly.

Thank you, Roisin, for such a thorough and professional service. I would happily recommend her to anyone arranging a property survey.