Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options!... Se mere
Virksomheden har svaret
Lokation
Skift lokationVangarde Way, YO32 9AE Huntington, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We were served by Mark in the footwear section and he was absolutely brilliant. It brought back the good old days of customer service as he did everything he could to make sure we went out with the ri... Se mere
Virksomheden har svaret
Not only is this shop in general very overstimulating all the time, our visit today left us empty-handed. We wanted to try on some shoes which need to be fetched from a staff-only area and tried on. W... Se mere
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By using Go Outdoors price match policy (with my membership card) I was able to make a massive saving on the advertised price. Andrew the section manager was particularly helpful throughout the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Vangarde Way, YO32 9AE, Huntington, England, Storbritannien
4,7
Fremragende
1 t anmeldelser
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Besvarelse fra GO Outdoors - York Vangarde
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Super helpful staff member Izzy!
Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options! Will definitely be back to seek out her expertise for all the other bits and bobs we need. Thank you so much :)
25. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect
Ordered two items via click and collect. Heard nothing for over a week, so rang the store to enquire. Was informed one item was there, but they were still waiting for the other, which they assumed had been lost in transit. Nobody had bothered to let me know this.
13. august 2026
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought but not received.
Bought the tent last week. Still not delivered by Evri who claim to have attempted to deliver which is not the case.
17. august 2026
Great customise service in store
We bought online but only after going into the shop at Monks Cross in York. We were really impressed by one of your staff members who took the time to really help my husband choose the right walking boots and showed him a surgeon's knot to get the fit right. We're very pleased with our purchases. Thanks!
9. august 2026
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Another good session on the horse simulator
Carys at Naylor's in Go Outdoors expertly helped my partner with another session on the horse simulator. She is continuing to work on her position and stamina and Carys provides just the right amount of help and encouragement each time!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The wrong item was sent to us
The wrong item was sent to us, it got mixed up with another order. I took the item into store to return it and they told me that they had issued a refund. We have still not received the refund and therefore we have no item and no money.
You can improve by sending out the correct item in the first instance.
You could refund people when you said you are.
Or you could send out the correct item out to me now please.
12. august 2026
Besvarelse fra GO Outdoors - York Vangarde
Thank you for bringing this to our attention. We're very sorry for the frustration and inconvenience caused.
It’s clear we let you down on this occasion. The incorrect item was sent due to an order mix-up, and after you returned it to store, the refund was not processed correctly as intended. We appreciate how disappointing this must have been, especially as you were left without either the item or your money.
We have now investigated this and can confirm that the refund issue has been rectified. The refund has been processed, and the funds should be returned to your original payment method shortly, depending on your bank's processing times.
Please accept our sincere apologies for the errors and delays you've experienced. We appreciate your patience while this was resolved and your feedback, which helps us identify where we need to improve both our fulfilment and refund processes.
Kind Regards
GO Outdoors Customer Care
Besvarelse fra GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant Service and a Great Purchase
By using Go Outdoors price match policy (with my membership card) I was able to make a massive saving on the advertised price.
Andrew the section manager was particularly helpful throughout the process and transported my purchase to the car!
Love my new BBQ also😁
30. maj 2026
Besvarelse fra GO Outdoors - York Vangarde
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Item ordered was showing in stock but…
Item ordered was showing in stock but you decided it wasn’t!!!!!!
And when looked to order again it was still showing in stock!!!!!!!
So not impressed with my first time ordering from Go outdoors.
11. august 2026
Besvarelse fra GO Outdoors - York Vangarde
Thank you for your review.
We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred at the time due to a stock error, we aim to ensure our stock is accurately reflected on our site however errors can occur.
We can see a new order has since been placed for the wanted item on our Click & Collect service which is ready to be collected at your earliest convenience. Please take your order confirmation email and ID with you upon collection.
Your feedback is of high value and will be raised with the relevant departments to ensure improvements are made.
Kind regards
GO Outdoors Customer Care Team.
Fantastic store
The York Vanguard Go Outdoors is absolutely incredible. The store is huge and very well organised and maintained.
I had a great experience here yesterday. I'd like to mention that Lewis on the checkout was very polite and professional, he helped with an issue on my membership card quickly and is a fantastic member of the team.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Kieran on footwear was extremely…
Kieran on footwear was extremely helpful in finding the right shoes for my hiking in Scotland.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Polite, professional and prompt!
Very happy with the assistance received from Ash at the till. Thanks for helping me make my train on time!
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thanks Sue!
Sue helped me out massively in navigating the rabbit hole that is waterproof jackets! Super helpful with the hiking experience to back it up.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
10 out of 10!
I was served by the very helpful and lovely Sue. She had all the warmth, knowledge and advice you could ever wish for from a customer service experience. I’d go out of my way to visit the York store again just for the service alone!
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Our Go outdoor experiences to the York Store
On 14th August 2026 we visited the York store regarding an issue with an air tent , the matter was dealt with by Clive Izzy and Kelly, Quickly and efficiently with highest customer care I have ever received .i cannot praise the staff enough for there care and consideration , These staff members were a credit to Go outdoors absolute credit to the team ,Their professionalism,dedication ,and friendly approach make every interaction a pleasure They consistently go above and beyond to ensure everything runs smoothly.thank you for your hard work and stellar service.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The product that I got was good and was…
The product that I got was good and was easy to get and delivered with good timeing and on schedule with in the time frame
8. august 2026
Besvarelse fra GO Outdoors - York Vangarde
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Terrific service
We were served by Mark in the footwear section and he was absolutely brilliant. It brought back the good old days of customer service as he did everything he could to make sure we went out with the right size and trainer. Go Outdoors and other outlets are nowhere near this stress free and customer focussed in other locations! Many thanks.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - York Vangarde
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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