I had an absolutely fantastic experience at this store today, thanks to Kelly, who went above and beyond to help me find a specific jacket I was looking for. I had travelled from Woolwich... Se mere
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Se, hvad kunderne siger
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... Se mere
Virksomheden har svaret
I needed a rucksack for 14 y old son & Ethan was brilliant. Really helpful, patient & knowledgeable. He didn’t try to convince us to buy something we didn’t need & instead helped us to make sure we fo... Se mere
Virksomheden har svaret
Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Thurrock
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, Storbritannien
- 01375 800413
4,6
Fremragende
2 t anmeldelser
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Wonderful place
Wonderful place, shop is well organised. Great customer service from Lucy. Thank you :)
21. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
What made experience great
What made experience great : The shop staff to make my decision before buying. Excellent knowledge from Elliot!
7. august 2026
Besvarelse fra GO Outdoors - Thurrock
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Serena was incredibly supportive while…
Serena was incredibly supportive while helping me pack and offering a bag, making the process smooth and stress‑free. The whole Go Outdoors team showed genuine compassion and were consistently helpful throughout my visit. A must visit modern and a bigger store now compared with previous store.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Good product and delivery
Good product and delivery. When in store looking at products staff helpful and friendly. Delivery updates very good.
3. august 2026
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
We had great service from Poppy
We had great service from Poppy! She was able to advise us on lots of purchases and took time with us to ensure that everything was perfect for us.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Lucy made our trip to go outdoors…
Lucy made our trip to go outdoors today. Service with a smile really does go a long way and she was more than happy to help!
15. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff!
Staff were very helpful in-store. If something wasn't available on the shelf, they were available to go and get it from the back!
Also very clear and open about any possible deals/offers that they currently had on (thank you Kelly).
8. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Inexperienced staff and procedures.
Before purchasing on line we visited Go Outdoors new store in Thurrock Essex.
The store it self seemed very nice and well stocked.
However, once we needed some help from the staff, they either told us to find someone downstairs as they did not work in that department… When the staff member arrived upstairs she really did not know much about the products.. ( she was very polite though )
Then as we only had a small car we tried to organise a delivery at the cashiers only to be told they can’t and I must order the product on line.
24. juli 2026
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Everything was available that I needed…
Everything was available that I needed for my horses under one roof at great prices. The staff member Angelos at the till was friendly, polite & very helpful providing me with the information I asked for.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and Angelos was very…
Excellent service and Angelos was very helpful on helping us with great deals and bundles in store!
2. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Not enough communication regarding…
Not enough communication regarding collections and nobody answers the phone. Ever!
19. juli 2026
Besvarelse fra GO Outdoors - Thurrock
I am sorry to hear that you were disappointed with the communication surrounding your collection order and that you were unable to get through to the store when you tried to call. I appreciate how frustrating it can be when you're waiting for an update and cannot easily contact the store for information.
This is not the level of service Go Outdoors aim to provide, and your feedback regarding both our collection notifications and store telephone availability has been noted and will be shared with the relevant team for review.
Thank you for bringing this to our attention.
Kind regards
Go Outdoors Customer Care Team
Great store and super friendly staff
Great store and super friendly staff. A massive thanks to Kelly who helped me out!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful counter staff at Thurrock…
Very helpful counter staff at Thurrock Lakeside store when collecting my order.
8. juli 2026
Besvarelse fra GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I ordered and paid for two pairs of…
I ordered and paid for two pairs of Quadra Classic Shoes for pick up in store.
When I got to the store there was only one pair and I've still not got my refund for the second pair.
This is the second time that I've ordered two pairs of shoes and only had one picked.
If there's some sort of restriction on how many pairs you can buy online at any one time there was no indication as I was able to order two pairs and pay for them
I expect to receive my refund of £29.97 in the very near future given the delay between paying and collecting and now
13. juli 2026
Besvarelse fra GO Outdoors - Thurrock
We re sorry to hear that you only received one pair of shoes from your recent Click and Collect express order.
From looking into this we can see that the selected collection location only had one pair of the shoes in stock and available for same-day collection. This is why the second pair were cancelled. Please accept my apologies for this.
A refund for the second pair of shoes has been issued and we kindly advise you to allow 3-5 working days for this to show in your account.
Kind regards,
GO Outdoors Customer Care Team
Air tents come with the cheap £8 pump
Air tents come with the cheap £8 pump. Not the one needed to inflate with psi reading.
Staff at Thurrock store need so much training it's unbelievable.
12. juli 2026
Besvarelse fra GO Outdoors - Thurrock
Your review is important to us and we would like to thank you for leaving this.
We are sorry to understand that the pump received with your tent was not the one you expected with the PSI reading. It is equally upsetting to know that you are unhappy with the service received at our Thurrock store.
To allow us to investigate this further, we have reached out to you via the email address presented on your order. Please respond to our email at your earliest convenience.
Kind regards
Go Outdoors Customer Care Team
On entering Go Outdoors i approached a…
On entering Go Outdoors i approached a young lady called Jazz and asked if she could point me in the right direction for kids Crocs , but she went out of her way to take me to them and pick me out the size I needed .Jazz was very helpful and polite I will definitely be returning again .
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Knowledgable and very helpful member of staff
A big thank you to Oscar at the Thurrock branch. He was so helpful and extremely knowledgeable when helping us buy and fit a new rucksack for my daughters DofE expedition. Took lots of time and gave lots of helpful advice.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very disappointing customer service
Very disappointing customer service. I renewed my GO Outdoors membership in store over two weeks ago. The store can see that my membership is active, but my online account still says I need to renew it, so I can't access member prices online. I've visited the store, called customer service, and sent messages, but the issue still hasn't been resolved. It's frustrating to pay for a membership that doesn't work properly online. I expected much better support.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
We appreciate you sharing your review with us.
It is upsetting to hear that your membership is not working correctly for you online after being renewed in store. We understand how frustrating this can be and we are sorry for this happening.
So we can investigate this further for you we have emailed you to allow us to resolve this matter for you, please check your inbox shortly and respond at your earliest convenience.
Kind regards
Go Outdoors Customer Care Team
Kelly was extremely helpful at the Thurrock store
Kelly was extremely helpful with dealing with my query yesterday at the Thurrock store.
Note to the web designers - I didn’t get an email or online notification that my order was ready to be collected despite ordering it 9 days beforehand.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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