Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I needed replacement outdoor chairs and saw the deal in go outdoors. No need for any assistance, although the director chairs were a lot more substantial than the previous ones which were also bought... Se mere
Virksomheden har svaret
Kay who served us was a pleasure to talk to and was very friendly....the items purchased were very reasonably priced and good quality and the shopping experience was made all the better by kay....5 st... Se mere
Virksomheden har svaret
Made a click and collect order over a week ago and all I have had is a confirmation email n that’s it.. I’ve emailed them asking for a refund but haven’t heard anything back?? Very poor customer s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Stockton
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Portack Lane, TS18 2SP, Stockton, Storbritannien
- 01642 033335
4,7
Fremragende
3 t anmeldelser
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Bought another 3 OS Explorer maps
Bought another 3 OS Explorer maps for our touring holidays. Once again by far the cheapest seller available. Click and collect so easy (staff now recognise me!) - though you are quite likely to end up buying something else as well. 😉
10. august 2026
Besvarelse fra GO Outdoors - Stockton
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Sale bargains: buy one get one half price
I needed replacement outdoor chairs and saw the deal in go outdoors. No need for any assistance, although the director chairs were a lot more substantial than the previous ones which were also bought at GO about 15 years ago.
17. august 2026
Besvarelse fra GO Outdoors - Stockton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kay who served us was a pleasure to…
Kay who served us was a pleasure to talk to and was very friendly....the items purchased were very reasonably priced and good quality and the shopping experience was made all the better by kay....5 star service
22. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helen was very helpful finding us…
Helen was very helpful finding us different sizes in footwear
25. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen and Jay were very accommodating…
Helen and Jay were very accommodating and were quick and helpful and very knowledgeable
25. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service fast pick up after I…
Great service fast pick up after I ordered on line
10. august 2026
Besvarelse fra GO Outdoors - Stockton
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Stockton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Made a click and collect order over a…
Made a click and collect order over a week ago and all I have had is a confirmation email n that’s it.. I’ve emailed them asking for a refund but haven’t heard anything back??
Very poor customer service/care
11. august 2026
Besvarelse fra GO Outdoors - Stockton
Thank you for your review.
Upon checking your order we can see that you have been in contact with a customer care team in relation to returning the order for a refund. A full refund has been issued back to the original payment method used to place order which was confirmed by our customer care team.
We do hope that you give GO Outdoors the opportunity to improve upon your experience.
Kind regards
GO Outdoors Customer Care Team.
I was served by Emily
I was served by Emily, she was polite and very talkative and helpful with she was noticeably kind with customers infront also. Outstanding customer service as always
15. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen at Stockton GO outdoors was…
Helen at Stockton GO outdoors was amazing! So helpful and informative!
15. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
A great selection of fishing equipment
A great selection of fishing equipment, had everything I was looking for . Especially the fresh bait for my fishing trip this week.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Stuff are always helpful
Stuff are always helpful, and if you can’t find what you’re looking for there was always there to help
11. august 2026
Uopfordret anmeldelse
Excellent shopping experience
The place is big and had everything I needed. Helen from the shoes section was very friendly and helpful to me, so were the other staff that I encountered. Excellent shopping experience!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helen was attentive and knowledgeable
Helen was attentive and knowledgeable. She measured my feet and was patient while I decided which walking shoe to purchase. I'm delighted with my purchase. Thankyou, great customer service.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect is useless
Bought and paid for 2 Aug ready for pick up 1502 went in shop at 1455 told not ready may be getting pick now so wandering round big cage full of chairs and lots of BBQ on shelves waited till 1520 still no stuff so left went back on Monday to ask told coming from main warehouse so questioned why is shop full of products answer don’t know then email saying BBQ had been cancelled and refunded still no chairs so went in shop to ask a week later there where chairs and loads of BBQs on shelves would appear chairs arrived on 7/8 I did not get a email click and collect is not working
2. august 2026
Besvarelse fra GO Outdoors - Stockton
Thank you for your review.
We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide our customers.
To allow us to investigate this matter further we’ve reached out to you via the email address provided. Soon you will receive an email from us regarding this, please respond at your earliest convenience.
Kind regards
Go Outdoors Customer Care Team
Helen did a gait analysis for me today…
Helen did a gait analysis for me today and was extremely patient and helpful in helping me purchase my running shoes. Thank you.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Stockton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Kids Walking Boots
We wanted to buy some walking boots for our 5 yr old grandson.
The shop had a good choice and I have to say Helen was extremely pleasant, attentive and helpful and had a successful purchase.
Many thanks.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
What a great shopping experience today at Stockton Go Outdoors …
First time I've done this but I found items at home online and "Find in Store" at The Stockton store. I wrote down the details of the products, and with my health not being great at the minute, I had the help of the Wonderful Georgia on clothing, who found everything I needed very efficiently. We bought a couple of other items whereby another 2 staff Abbie and Demi on the tills were very helpful and pleasant. All 3 of these staff are a credit to your store team. They certainly have made me want to tell people how great and easy my experience was. Thank you very much
6. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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