GO Outdoors - Shrewsbury (Express) Anmeldelser 

668
TrustScore 5 ud af 5

4,8

6/7 Mardol Head, SY1 1HD Shrewsbury, Shropshire, GB


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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Went to the Shrewsbury Go Outdoors Express to buy some insoles, the staff were very helpful and polite. I think the member of staffs name was Ian. Will recommend my friends to use the shop

Virksomheden har svaret


Virksomhedsoplysninger

  1. Campingbutik
  2. Sportstøjbutik
  3. Cykelbutik
  4. Klatreklub
  5. Ridning
  6. Løbebutik

Om GO Outdoors - Shrewsbury (Express)

Skrevet af virksomheden

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Skrevet af virksomheden

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Kontaktoplysninger

  • 6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, Storbritannien

  • 01743 290686

4,8

Fremragende

TrustScore 5 ud af 5

668 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(668)

36.674 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

First time visiting the store the staff…

First time visiting the store the staff members were very helpful and very cheerful we definitely be going back.

12. august 2026
GO Outdoors - Shrewsbury (Express)-logo

Besvarelse fra GO Outdoors - Shrewsbury (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Shrewsbury Go Outdoors Express

Went to the Shrewsbury Go Outdoors Express to buy some insoles, the staff were very helpful and polite. I think the member of staffs name was Ian.
Will recommend my friends to use the shop

11. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Bedømt til 4 ud af 5 stjerner

Good customer service

Staff were attentive and helpful. Far better service here than the larger stores ive been in.

22. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Bedømt til 4 ud af 5 stjerner

Politeness is free smiles are to….

It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially when you can just order online for most things today & it costs nothing to be polite or helpful. Manners aren’t a generational thing it’s a part of all of us & it always gets noticed if someone is especially nice. Hope go outdoors read what people write as this is a genuine review…. 😃 C

20. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Bedømt til 2 ud af 5 stjerner

Instore staff amazing, online/phone terrible

The staff in store were amazing helpful and pleasant no probems at all.
your online ordered is absolutely terrible. Make me download some shop app to track which didnt update past awaiting information after a week and never past that.
Took 6 minutes to get through the phone auto bullshit to then get on hold for an extra 40 minutes before giving up as i dont think you even have a customer service and going instore to finding the staff knowing exactly what my delivery was by name as it arrived the day before.

11. august 2026
GO Outdoors - Shrewsbury (Express)-logo

Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Walking boots - amazing service

I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to deliver the best outcome for me rather than make a sale. Many thanks.

20. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Friendly and helpful staff in store

Friendly and helpful staff in store.
Elin's customer service was exceptional

19. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Very helpful and has sized me up with…a size 5

Very helpful and has sized me up with big comfortable spacious boots, which have been very useful over the last few days.

18. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Elin was really helpful

Elin was really helpful in finding an adjustable strap for me. The rucksack repair kit was perfect.

14. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Matt, the miracle worker

One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been elsewhere, and given up, so came into this shop with zero expectations. Matt's patience and practical knowledge were outstanding. His determination to help me paid off, and after he was up and down the stairs like a gazelle at least 10 times, we found the holy grail: a boot that fits!!! A genuine huge thank you Matt; you really gave me the best customer experience I can remember, and your professional expertise and patience are a rarity for which you should be recognised

9. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

The assistant

The assistant, Elin, could not have been more helpful. She was delightful to deal with as was the person on the cash desk. Thank you.

8. august 2026
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GO Outdoors - Shrewsbury (Express)-logo

Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

We were assisted by Ethan who was very…

We were assisted by Ethan who was very friendly and approachable. He helped find what we were looking for and assisted with the fitting (child's shoes) the whole process was very smooth and easy. Thank you!

3. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

First time shopping in Go Outdoors

First time shopping in Go Outdoors. Assistant patiently explained the members discount without being pushy and was very helpful and professional.

6. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Well stocked and a great staff!

I found exactly what I needed and Elon and Kris really helped me out. Thanks!

6. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Going beyond her job spec

Assistant was more than helpful - finding what I needed & advising on other suitable garments.
When finding my discount card she was extra accommodating & eventually found the card that was still valid - her patience was exemplary!

6. august 2026
Uopfordret anmeldelse
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

We bought some shoes for grandad and…

We bought some shoes for grandad and grandson from Ethan. He was extremely helpful and very genuine. It’s wonderful these days to be served by someone who actually wants to help and care. Well done

2. august 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Fantastic service!!!!

Fantastic service!!!!! Great customer service and fully stocked with all the stuff I required

1. august 2026
Uopfordret anmeldelse
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Bedømt til 2 ud af 5 stjerner

Arrogant sales advisor.

The sales advisor was somewhat abrupt and arrogant in his manner. I felt uneasy at his gloating that Black's was closing down, and whilst business is business, there is always a human involved in that business. I shall think carefully before returning to shop here again.

25. juli 2026
GO Outdoors - Shrewsbury (Express)-logo

Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Excellent service and advice and they…

Excellent service and advice and they had just what we needed!

29. juli 2026
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Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Bedømt til 5 ud af 5 stjerner

Buying Walking Shoes

Laura was very helpful

24. juli 2026
Uopfordret anmeldelse
GO Outdoors - Shrewsbury (Express)-logo

Besvarelse fra GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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