GO Outdoors - Plymouth Anmeldelser 

Excellent service from Simon helping to choose shoes and at the checkout from Steoh

I purchased a ‘Wild’ 26” bike for my granddaughter at the Plymouth store with my granddaughter to try on suitable sizes. Came back to collect once assembled. No issues. On collection Andy was helpful in explaining bike adjustments, guarantee and free check-up 6-8 weeks later. Very pleased with attention to detail at purchase, assembly and collection on 12 & 16 August 2026

Great help from Sue (staff member) with buying a waterproof coat. She was very knowledgeable and a great help.

Ordered online with an anticipated pick up in 48 hours.
Received text advising order ready for collection the following day.
Spoke to a number of staff on the shop floor and the collection point who were all very polite and friendly, including dog friendly.
A great selection of stock at competitive prices.

Matt supported me both on the phone and in store with locating an item and with buying them from fishing department. Matt showed great knowledge and passion for fishing related items and did not rush me in any way!

I got served by Matt today buying a pair of walking boots for a hike in Wales tomorrow. Such excellent knowledge of the different styles of boots and a great understanding of customer needs. Found me the perfect pair of boots that I probably wouldn’t have considered. I’m incredibly happy with my purchase. Thank you Matt.

Thank you to Matt who served me yesterday. We need more people like you in the world. You were bright and cheerful and it was a pleasure to be served by you. (I was the lady who accidentally scanned an item as I put it on the counter and asked if i could have discount for doing your job haha). We had a good laugh about it. You brightened up my day, thank you.

Thank you Alex and Kyle for your help in packing away an ex demo tent for me so I could collect today. You have made one lady very happy as I now have my pink tent in wanted

I took an internet return back to swap the item and Nana who served me was patient as the tablet for returns was on a go slow, all sorted in the end and she was very friendly and chatty

Matt was a great help with the fishing bivvy today and great knowledge of the sport. Much appreciated and thank you.

Dillon

Helpful knowledgable staff
Megan C helpful at till

Matt was absolutely brilliant. I’d never been fishing before and genuinely didn’t know where to start, but he went out of his way to give me so much time and attention, making sure I had the right kit and, more importantly, that I actually understood what I was buying.

His knowledge is encyclopaedic – he clearly knows exactly what he’s talking about. He even drew me a diagram showing me how to set up the bait and tackle! and took the time to explain everything properly.

I went in knowing absolutely nothing and came away actually feeling confident enough to go fishing and enjoy it. If you’re thinking about getting into fishing and have no idea where to start, go and speak to Matt. I couldn’t recommend him highly enough for all your fishing needs. Thank you, Matt!

Matt was very nice and helpful

Haven’t received an email saying my item has arrived in store, so I’m still waiting and it’s been nearly 2 weeks

Great products and super staff - Matt (1365) was super! Many thanks

We came in looking for a tent and feel very lucky that we met Matt - what a kind, knowledgeable and helpful person he is! He was happy to spend time with us (and our 100 questions!) which ended with us buying the perfect tent. We will be returning to buy a load of accessories, thank you so much!

We love GoOutdoors. Staff are always friendly and helpful. Sarah served us today and was warm, welcoming and helpful.

Appalling customer service. Ordered a tent on line as a click and collect item which was paid for then and there. Waited a week no update. Went into the store they said the tent should be with the store in two days time. Walked around the store and there were 6 in stock! Asked if I could have one. Told no. I was informed I could only have one if I paid for it again.
Explained that I was already waiting on one from them that I had paid for so why couldn’t I have that one. Told no.
Asked for refund on my click and collect - told no. Advised different delivery process and could only have a refund once my click and collect had been delivered in store!
Terrible customer service and internal fulfilment system. Will not use click n collect again and will avoid Plymouth store. Less than helpful staff.

Very helpful and knowledgeable staff especially Megan.s well laid out store easy to find what I was after

Amazing and helpful staff! We were looking for gas for a stove we purchased from a different store and didnt know what type we needed. Matt and Alex who were working on the shopfloor couldnt do more to help and were determined to help us find the right item. After some googling and trying different cannisters they managed to find what we needed. Alex helped us find the remaining items we came in for and Matt served us at the till in a friendly and speedy manner. Both are a credit to Go Outdoors and we will definitely be purchasing all our camping items from this store going forward thanks to them.

All staff were very helpful, got everything we needed.
The staff member Nana who served us was particularly helpful, friendly and courteous.
Will definitely be back.