Good customer service, Assistant helped with heavy item, Purchase in store was more expensive than advertised on the website but chaser lowered the total after being informed. Should have to ask... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Great range of products, really well set out, large shop and easy to navigate. Staff were extremely helpful and friendly. Francis, in particularly, could not have been more helpful. Went out of his wa... Se mere
Virksomheden har svaret
Lee helped us choose a helmet for our nephews and he was brilliant. The one we had picked at first without his assistance would not have fitted correctly or been safe enough. He also had patience w... Se mere
Virksomheden har svaret
We were a family of three shopping today for walking boots lovely young lady helped us to select and get the correct fitting boots . Then we were served at the till by a friendly and polite youn... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Nottingham
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, Storbritannien
- 01156 977365
4,7
Fremragende
3 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We are new to camping
We are new to camping and recently started visiting go outdoors in Nottingham on a regular basis
The staff there are all so helpful and nothing is to much trouble for them
Since we started visiting the store we always see Dan busy in what he's doing but always there to help which he has on numerous occasions he is a total credit to the store and the Go Outdoors team
Thank you Dan and the team at the Nottingham store
31. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We went to the Loughborough store to…
We went to the Loughborough store to buy a camp cooker, they were out of stock of the model we wanted. We then drove all the way to the Nottingham store and purchased our new cooker. When we got home and opened the package, it had obviously been used. There was grass clippings, hard dried grease, liquid grease and food residue inside. After a 75 mile round trip, l am very disappointed.
30. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Thank you for your review. I am very sorry to hear about your experience and the disappointment caused by the condition of the camping cooker you purchased.
We appreciate how frustrating this must have been, particularly after visiting one store that was out of stock and then making a further journey to another store, only to find that the product did not meet the standards you expected.
We would like the opportunity to investigate this matter further. To help us do so, we have reached out to you via Trustpilot requesting your contact details so that we can discuss your experience directly and review the circumstances with the relevant store management team.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention
Kind Regards
GO Outdoors Customer Care
Great customer service today from Elena…
Great customer service today from Elena D. Very helpful in offering a refund/exchange on some walking shoes purchased a few months ago but developed a fault. No receipt but Elena traced purchase via member card. Thanks
30. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Sophie…
Excellent customer service from Sophie today. She was very helpful and knowledgeable, I finally found a comfortable pair of shoes after months of searching.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service really friendly and…
Great service really friendly and helpful staff. We were served by Alex
27. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Nottingham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Was looking at buying a coat they…
Was looking at buying a coat they didn’t have my size on the shop floor the I asked a young man called Lee he went into the back to have a look for me they didn’t have any he stayed with me and helped me find another coat he was very helpful. The young lady at the till was lovely as well Elena D.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Sale on so busy and gaps on rails!
Popped in to pick up some clothes for a late summer holiday abroad. The sale was on so a lot of empty gaps. However I did manage to get 2 pairs of walking trousers, a pair of cropped trousers, a tshirt and some walking sandals, all at very good prices. Wish I'd gone in sooner when a bigger selection. It was busy in the store so quite a queue formed to pay. However, Maria did really well and eventually more help arrived to open another till. Won't leave it so late next time I need walking clothing!
26. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant staff member - Maria
I went to query a click and collect order I had made for a pair of walking boots and Maria couldn’t have been more helpful! She sorted my query promptly and efficiently and helped me to choose the correct sized boots. Nothing was too much trouble, she had a lovely friendly nature and it made what was going to be a ‘job to get done’ into an enjoyable and positive experience - thank you Maria!
24. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Lee was an excellent help today with a…
Lee was an excellent help today with a query we had.went that extra mile to resolve the issue.thanks again Lee.
23. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
exchange a pair of shoes…
I had to exchange a pair of shoes because they were slightly narrow near the toe area of my feet. Lee was exceptionally helpful and supportive with me and helped me get a better pair of shoes that were designed for wider feet. I don’t mind paying an extra fee because quality matters in my eyes. He checked again to see if there was any inconveniences. He is a true asset to Go Outdoors Nottingham as he’s exceptional at his job. I would recommend this store because of staff like Lee.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Never got notification that my goods…
Never got notification that my goods were in store to click and collect. First I knew they had been returned and refunded. Particularly annoying as I was waiting for shoes to take on my holiday. Not impressed.
31. juli 2026
Besvarelse fra GO Outdoors - Nottingham
Thank you for taking the time to share your feedback. I'm very sorry for the disappointment caused by not receiving the email to advise your order is ready for collection, when you were relying on the shoes for your holiday.
Unfortunately, the email notification advising that your order was ready for collection did not send as expected. We appreciate the impact this had and can confirm that the issue has been raised with our technical team for investigation.
As the order remained uncollected, it was automatically returned and refunded once the 14-day collection period had expired. We understand this will have been frustrating, particularly as you were unaware the order was awaiting collection.
Please accept our sincere apologies for the inconvenience caused.. We are working to prevent this from happening again in the future.
Kind Regards
GO Outdoors Customer Care
No information when product would be…
No information when product would be delivered to store until I complained. Then amazingly its teady for collection 5 days after ordering!
7. august 2026
Besvarelse fra GO Outdoors - Nottingham
Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed with the communication regarding your Click & Collect order.
Upon reviewing the order, I can see that your item arrived in store and was available for collection within five days of being placed. However, it appears that the email notification advising that your order was ready to collect was either not triggered or was not successfully received.
We understand how frustrating it must have been to chase for an update, particularly when you were unaware that your order had already arrived in store. Please accept our sincere apologies for the inconvenience this caused.
Your feedback has been shared with the relevant teams so that the notification process can be reviewed and any necessary improvements can be made.
Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a much smoother experience in the future.
Kind Regards
GO Outdoors Customer Care
Dan was brilliant today with my little…
Dan was brilliant today with my little boy and his bike really took the time to teach him a few things, it was a quick fix and he made sure to take the time to resolve the situation. I was initially disappointed as the bike was only 3 weeks old but the way in which it was resolved completely changed my perspective. What a lovely young man who clearly is helpful and willing to stop what he’s doing and support your customers. I had no clue about bikes and a very upset 12 year old so super thankful for his advice and time!
Keep that man on the team, noted the bike engineer was on break. It wasn’t even his job…screams team player. I’m a manager so know the value of these kind of people.
Angela on the til was also super polite.
Thank you Go Outdoors, you will be my Go to going forward!
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Quick delivery
Quick delivery and well packaged up, though there were three return slips missing. Hoping I can return them to the shop as they didn’t fit.
12. august 2026
Besvarelse fra GO Outdoors - Nottingham
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Angela was friendly
Angela was friendly, patient and extremely helpful.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Walking shoe purchase
Served by Eve this morning
She was very helpful, pointing out the pros and cons of different walking shoes and was very patient with me. Not at all pushy and had a lovely manner
15. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Was served by Lee
Was served by Lee in preparation for my trip to Scotland, lovely chap who was knowledgeable, helpful and completely eased me that I had everything needed for my trip. Would definitely recommend and revisit for any future outdoor ventures.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
Amazing customer service - so friendly - both Sophie and Francis were really helpful - wish all retail staff were like them!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Courtney went above and beyond to help…
Courtney went above and beyond to help us secure one of few remaining footprints for our tent bundle. We went to Go Outdoors Derby to buy the limited stock Air600XL tent and they had run out of the foot print so she called our next nearest store in Nottingham and arranged for one to be kept aside so we could pick it up. Teams at both stores were extremely helpful and we managed to walk away with the last tent in stock from
Derby! Phew….thanks Courtney and team!
8. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Nottingham
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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