Not a click and collect process TBH I will never do a click-collect again! You’d think the process would enable you to order,walk-in and collect . From the staff who actively hide from custom... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
this is a lovely tidy well equipped store even going into the shop a member of staff says hello . There always someone to ask if your looking for something. I was served by lovely AFSAH I asked if the... Se mere
Virksomheden har svaret
I was looking for a new rucksack, I'd been advised to try GoOutdoors. The selection was well laid out but I was concerned with capacity and versatility of materials I enquired to a couple of st... Se mere
Virksomheden har svaret
I received great customer service today at the Arndale store. A team member gave me access to the chabging rooms without any delay and Aimee served me on tills, she was engaging and interested in a fr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Manchester Arndale
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, Storbritannien
4,8
Fremragende
455 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Samantha customer service was top tier
19. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Aimee was very helpful and knowledgable…
Aimee was very helpful and knowledgable Thankyou!
21. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service (Charlie w)
Brilliant service (Charlie w), even checking if I had a student discount I didn't know about! :)
19. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Samantha was amazing
Samantha was amazing , very helpful as well as patience , she showed me me different coats , in the style I was looking for.
I purchased 2 coats.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Samantha. Very helpful
I called in to GO OUTDOORS looking for a coat, had little idea of what I wanted. SAMANTHA, came over and help tremendously, she listened and took me to several coats to meet my needs, she was polite and professional.
I ended up purchasing two coats to a total of over £200
18. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Callum went above and beyond helping me…
Callum went above and beyond helping me pick a waterproof jacket and explaining the differences between different types and brands. 10 out 10 for customer service in regards to the service provided by Callum.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I bought the trabel accessories
I bought the trabel accessories. Those are helpful and useful. The store clerk, Charcie W was so kind. He introduced gently（not strong recommend expensive ones）, and he also told me about the trip tips（He has been there before）:) It was brilliant experience. Thank you so much.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
If I could give no stars I would
If I could give no stars I would. Had to wait as tills wouldn't accept cards, paid with cash but told I had to wait for receipt, after a while asked if I could cancel the transaction and get my cash back. I was then told the tills wouldn't open without a receipt. In total I was stood at the counter for half an hour. I will never return to this store and probably won't shop at Go outdoors again. Load of rubbish.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Worst experience ever
Worst experience ever, the girl at the till did not tell us that becoming a member will cost us £5, we got the discount but it’s very unethical to make customers member without telling them that it will cost £5. Very misleading.
When I raised this with the staff at the gate he told us that we cannot cancel the membership and cannot get a refund which did not make sense.
To all the shoppers make sure you check when buying something at the Manchester Arndale store.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Callum was really helpful for us today
Callum was really helpful for us today! Great service!
3. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent Service by Afsah
Happy, polite, friendly, helpful, true service from the heart, excellent, and no other better words to describe Staff Afsah. Thank you!
From a truly happy customer
1. december 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Charlie W gave great customer service!
Charlie W served us and was very polite and helpful. Great customer service. Thank you:)
22. november 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff member trying to learn the…
Staff member trying to learn the woman’s with him was so rude and just not helping terrible experience
28. november 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Charlie W was brilliant and very…
Charlie W was brilliant and very helpful big thumbs up.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
They've always have everything I need…
They've always have everything I need at amazing prices! Great service and lovely staff!
3. november 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience at go outdoors…
Had a great experience at go outdoors (as always).
Charlie W who served us was particularly patient in guiding us to a sleeping bag which fit our need. He was friendly and helpful the entire time which made our experience today very enjoyable 😊
I highly recommend this store for people finding outdoor gears!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I want to thanks Mr Charlie W for his…
I want to thanks Mr Charlie W for his support and help. GO outdoors great place for shopping.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Served by Charlie W today
Served by Charlie W today. Really pleasant young man who ensured what I purchased was right for me whilst some staff were too busy in conversation with themselves.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service ,very professional,and…
Great service ,very professional,and did a price match on the selected item.
We will be calling again
26. oktober 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Our assistant
Our assistant - Cleo - could not have been more helpful and patient in answering all our questions. She was very well informed about the stock and offered excellent and impartial advice which guided us in making our selection. An extremely positive experience for us.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Manchester Arndale
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Dette er Trustpilot
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