The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... Se mere
Virksomheden har svaret
Lokation
Skift lokationHigh Street, PH33 6AU Fort William, GB
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Se, hvad kunderne siger
The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... Se mere
Virksomheden har svaret
My visit in store today was a prime example of perfect customer service! Went in looking for down wash and couldnt see it on the shelf. Agnieska (store manager) instantly went and found some, when I e... Se mere
Virksomheden har svaret
The staff at this shop were great! Agnieszka was incredible in helping us get the gear we needed to enjoy our day on the mountain and helped us prep our trekking poles and clipped tags so we could wal... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Fort William (Express)
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
High Street, PH33 6AU, Fort William, Storbritannien
4,7
Fremragende
146 anmeldelser
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We had a lovely experience at this…
We had a lovely experience at this store. The employees go out of their way to help you!! A must stop for any outdoor needs
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
New Boots
Very helpful staff, nothing too much trouble even when understaffed.
Very sociable and polite.
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Got a pair of Jack Pyle Fieldman…
Got a pair of Jack Pyle Fieldman trousers for just over thirty quid with my discount card. They are now pretty much my go to dodge about pair and seem really hard wearing. Good trousers, good price and good service. Cheers again
29. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The manager made us feel most welcome
The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid out, and great selection of sizes. The staff were very busy serving, but managed to give each customer a personal greeting, and were very friendly and polite. I’d highly recommend if you’re in the area and need some outdoor kit. Also, David was great as well…. So both very friendly, even when very busy.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
What an amazing team within go outdoors…
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
29. august 2026
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Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Agmeszka is a very helpful person
Agmeszka is a very helpful person. Customer service was 5*. Thank you
23. august 2026
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Besvarelse fra GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
John is the best!
As the title reads, John in fact was the best! As a novice hiker, he made sure I had the proper fit of shoes. Friendly and expert staff!
24. august 2026
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Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Dobrej jakości oraz w przystępnej cenie…
Dobrej jakości oraz w przystępnej cenie towary oraz profesjonalną obsługa. Agnieszka bardzo pomocna i miła
24. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I was half way through the Great Glen…
I was half way through the Great Glen Way and my Vango 200 tent pole snapped and ripped the fabric, so my self and my kit got soaking wet and a uncomfortable night.
I had to walk 3.5 miles to the nearest bus stop back to Fort William, only to be told that my purchase of this tent was not on there database and not able to help?
I've spent a lot of money in Go outdoors over the years on walking and climbing kit and I have to say that I was very disappointed in the outcome of this situation. The outlet was happy to sell me a new tent but could not supply me with a replacement pole. A new tent would've eaten heavily into my budget for this venture, so I had to bear the cost of a return home. I was very disappointed in the service which I considered dismissive.
Yours.
Mr Philip Thorley
8. august 2026
Besvarelse fra GO Outdoors - Fort William (Express)
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, especially as it occurred whilst you were undertaking the Great Glen Way.
We appreciate how frustrating and disappointing it must have been for your tent pole to fail, resulting in damage to the tent and an uncomfortable night in poor conditions. We also understand the additional inconvenience and expense caused by having to cut your trip short.
To investigate product issues and any potential warranty support, our stores require proof of purchase, such as an order number for online purchases or a receipt for items bought in-store. Unfortunately, without these details, store colleagues may be unable to locate the purchase and assess the options available.
We're sorry that the service you received left you feeling dismissed, as this is never the experience we want for our customers. If you would like to discuss this further, please contact our Customer Care team with your purchase details and we will be happy to review the matter in more detail.
Kind Regards
GO Outdoors Customer Care
Amazing service!!
Visited the store to get my children back to school jackets. The staff were incredibly helpful and nothing was a problem to them. Smiley and cheerful :) thanks guys!!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Yesterday I was in your store to…
Yesterday I was in your store to purchase some shirts, having found what I wanted I stood in line and waited to be served, in front of me was a group of Chinese women who were very rude and impatient, Agnieszka the lady who served me deserved a medal for the patience and professionalism with which she demonstrated while dealing with the rude women, she was very apologetic to me for their behaviour but I said it should not be for her to apologise. Agnieszka was assisted by a young gentleman but I did not get his name unfortunately.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent help.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Always a pleasure visiting and staff…
Always a pleasure visiting and staff are always so helpful, found what I was looking for.
Thanks again
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Agnieszka is very friendly and an…
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer.
I would recommend everyone to visit this shop. The price is very competitive in whole high street.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful, informative and efficient - thank you so much!
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try some out and of course with the decent selection they had, plus the right size I was lucky to get there just in time to buy them too. Really efficient and massively appreciate their time and patience too. Thank you so much!
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Agnaskia was as always the best
Agnaskia was as always the best! Always so helpful and friendly. Nothing is too much hassle for her and she always goes out of the way to help
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Manager Member of Stuff
16. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great price and very friendly staff
Great price and very friendly staff. Agnieszka was excellent
14. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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