Lewis at Go Outdoors Exeter was extremely helpful and informative in regards to your walking boot products. Lewis took great care in making sure my 15 yr old son was completely happy with the style &... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fantastic member prices, extra military 10% discount ontop of that and a key mention to the staff member “Monty” Excellent customer manor and climbing knowledge for buying new stickies “climbing... Se mere
Virksomheden har svaret
Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Se mere
Virksomheden har svaret
The customer service was really good, our shop assistant was very nice, helped us with our sizing of shoes, and making sure we got the right pair. The payment at the till, of everything, went through... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Exeter
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Storbritannien
- 01392 531855
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exeter click and collect good, shop not
Picked up an online order on Monday, the tent is great, very happy with it. Went back on Wednesday to buy some more stuff but the guy at the till was an unpleasant person. He couldn't find my membership straightaway and got very dismissive and sarcastic.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
All a fantastic service
All a fantastic service. But would say getting things online is harder if you need to change any details on your delivery... but still very good if you like online next day delivery. But I found going in store a very pleasant experience with all staff very lovely and friendly and able to help. I like seeing all the tents up as that's what I brought.
20. maj 2026
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Lewis was extremely patient and…
Lewis was extremely patient and helpful. He shared his own DofE experience, which my children found interesting!
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Exeter Go Outdoors
We had a great visit to the Exeter branch of Go Outdoors. Harry could not have been more helpful in helping us select our trekking boots for the Atlas mountains. He was knowledgeable, able to provide some top tips from personal experience, and gave us plenty of time to make a decision. At no point did we feel pressured to make a decision, and I believe we would have received the same service had we been 'just looking'.
Great experience and will definitely return again - well worth the 2+hour drive!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lewis was exceptionally helpful as we…
Lewis was exceptionally helpful as we looked at what was the best type of shoe to wear for our big trek he was patient really informative and went over above. Very very grateful and we bought a pair of shoes thank you.
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service & experience
Popped into the Exeter store to look at an e-bike. Josh was amazing, so knowledgeable, helpful & friendly. He is great credit to the store.
Alex was also very really helpful.
Briefly met the manager to give positive feedback & he clearly values his staff which also left a great impression.
A great experience, can really recommend.
Thank you so much
Tina
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good service
Having spent over £400 in the Taunton store and the D of E discount not being applied properly we went into Exeter store. Cody and Harry were brilliant in sorting it out to refund us the discount owed.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
James was amazing!!
James was amazing!!! He was very helpful and showed us everything I need for my DofE. I would 100% recommend going to go outdoors to find your equipment!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Teaching problems with new bike
I went into Exeter store after having new bike issues.
Met Alix who is doing a bike apprenticeship. He was absolutely fabulous! He couldn’t do enough to help me out. He was very efficient and knowledgable and made the whole experience a breath of fresh air. This chap is a credit to go-outdoors and I am one very happy customer.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The young gentleman that served us was…
The young gentleman that served us was extremely helpful, even changed a item we selected which was damaged and we had not noticed so well done him
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great Shop
Service in the shop in Exeter was excellent. Prices are good and a great selection of fishing gear. Thank you
13. maj 2026
Besvarelse fra GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
The sales assistant was excellent
The sales assistant was excellent. We needed a refund on a purchase we were collecting and then a repurchase of the same shoes as when we ordered them the Go Outdoors card wasn’t accepted. Apparently due to there not being an email address attached to it. This was rectified by the sales assistant.
11. maj 2026
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service.
Ordered online the wrong item was delivered. This item was worth far more than the item I ordered.
I attended the nearest store to exchange the item. This exchange was conducted with excellent service and I left with the item I had originally ordered with a discount. Thank you
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I was trying to find walking boots and…
I was trying to find walking boots and Harry was incredibly helpful as well as being endlessly patient!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Alix was super helpful assisting me in…
Alix was super helpful assisting me in the purchase of a replacement gas bottle and regulator.
The Exeter store is always a pleasure to visit.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Trying to find some new approach shoes…
Trying to find some new approach shoes Lewis was incredibly helpful and knowledgeable about all the different fittings of the different brands, rigidity of soles etc and most suitable ones for the job. Helped take our stuff to the tills. Fantastic experience and really appreciated Lewis’s helpful but non invasive manner, well done
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lewis was very helpful with helping my…
Lewis was very helpful with helping my daughter get her Duke of Edinburgh kit.
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fast efficient service and very happy…
Fast efficient service and very happy with my goods.
1. maj 2026
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Paul was very nice
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
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