Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... Se mere
Virksomheden har svaret
Lokation
Skift lokationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... Se mere
Virksomheden har svaret
Went in to pick up an order of a camping stove, Luke was so helpful and signposted me to an offer on gas cannisters. It was a really good deal and saved me money. Highly recommend using this store, ve... Se mere
Virksomheden har svaret
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Cheltenham (Express)
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, Storbritannien
4,9
Fremragende
373 anmeldelser
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Andy and Neil we super helpful in…
Andy and Neil we super helpful in store, I purchased exactly what I required at a great price.
29. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff were really helpful
The staff were really helpful and went out of their way to find what we wante.
20. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Merrell Moab III boots
Andy explained everything to me & helped with my purchase, the Cheltenham store is a credit to Go Outdoors group.
19. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Exceptional Service
a truly wonderful visit to Go Outdoors in Cheltenham , we just popped in to see what there was and Luke was fabulous .. ensuring we were acknowledged and helped us with our purchase. Makes all the difference - thanks Luke
6. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I bought a Berghaus jacket on Monday…
I bought a Berghaus jacket on Monday the 9th and I wish I could remember the staff names that was on to give them a shout out as they were all helpful and friendly and the girl at the till was brilliant. Brilliant shop with great deals . You want find better deals anywhere else for top brands.
9. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
I was really impressed by the staff
I was really impressed in the Cheltenham store today by the service and flexibility of James.
He went above and beyond to help me secure the item I wanted and work out how some of my discounts could be applied.
A true hero and someone I hope you look after.
5. marts 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Luke was informative and helpful when…
Luke was informative and helpful when deciding on which tent to buy my daughter. They used their own camping experience to advise us.
28. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Boots out of stock but ok online.
While the boots I wanted had been sold just before I arrived at the store I was able to order online and have them delivered in a few days. But I needed to get my discount card registered which I had done earlier.
20. februar 2026
Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Greeted with a friendly smile from…
Greeted with a friendly smile from Benjamin as I approached tills to ask to try on items and shown to changing room .
Neil was very patient and extremely helpful at till point when I was paying as my card wasn’t working
25. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thank you Luke for amazing customer care
Thank you Luke for amazing customer care
2. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Neil was excellent at helping me find…
Neil was excellent at helping me find exactly what I was looking for. His humour and knowledge of the stores product was faultless and I will absolutely be returning to purchase again when next in town.
5. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Completely incorrectly priced my…
Completely incorrectly priced my purchase (over £300 spent) and only discovered the error on my return home.
Now have the massive hassle of either traipsing all the way back to Cheltenham to argue the toss or sucking up the overspend.
21. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good customer service
20. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Came here to switch up a jacket that I…
Came here to switch up a jacket that I purchased (bought the wrong size). Emma was super helpful and polite. High street retail is really struggling in the Uk because of insane levels of tax and the rise of online shopping. One things stores CAN do is make sure shop assistants are pro active with help and advice - and that’s the case here.
15. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful advice
Very helpful advice from Leah and Luke when buying walking trousers.
13. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful advice from Andrew at the…
Helpful advice from Andrew at the Cheltenham store. No size in my original choice but helped with alternative, a better walking boot. Helped with membership set up and extra offers. Overall very pleased with my first purchase from Go outdoors. Won't be the last I'm sure.
13. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good knowledge by Andy with good…
Good knowledge by Andy with good recommendations
Excellent value
All makes had my size too.
13. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
luke was very accommodating, great customer service great character
luke was very accommodating
13. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great staff - helpful and personable! Prices very competitive….
We visited to buy walking boots which we had seen on-line and all the staff members we encountered were helpful and polite. James also went on to help hubbie find a suitable t-shirt for hilly walking and although new to the job, he was knowledgeable and found hubbie what he wanted. I think James will prove to be a great asset…..
Additionally GoOutdoors is competitively priced.
All in all a good experience.
12. februar 2026
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Besvarelse fra GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very good Service
Been meaning to come to the shop for a while now. James has been very patient and helpful in helping me find a coat.
Really friendly staff.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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