GolfNow Anmeldelser 1.417

This is the absolute worst company I've ever seen. They'll use fine print to take your money and provide no customer support. I paid extra money to cancel which I did cancel due to weather. They then issued a credit only that was next to impossible to use based on the small print. This is a bunch of crooks and avoid all costs.

UPDATE: YOU CAN SEE THE COMPANY RESPONDED TO MY REVIEW AND IT IS A CANNED RESPONSE. I HAVE ALREADY TALKED TO THEIR REPRESENTATIVES ON MULTIPLE OCCASIONS AND THEY ALL TOLD ME THERE WAS NOTHING THEY WOULD DO TO HELP MY SITUATION. THIS RESPONSE IS SIMPLY TO CONFUSE OTHER PEOPLE THAT ARE READING THESE REVIEWS TO SUGGEST THAT THEIR CUSTOMER SERVICE IS SOMEWHAT HELPFUL. THEY ARE NOT. IF YOU REALLY WANT TO FIX THE SITUATION THEN FEEL FREE TO REACH OUT AND RESOLVE IT AT (540)840-8470 and then I will appropriately update this review.

HI! I wanted to use my points at booking. Instructions stated that there would be a pop up at payment. Nothing showed up so I was not able to use my points. Suggestions?

I booked three tee times in Florida on Golf Now before I left Canada in early January this year. I arrived at the first course and paid my green fees in the Pro Shop for the reservation, and then when I returned to Canada, I see a charge for $100.16 from Golf Now for the same reservation that I paid at the course. I thought it would be a straight forward conversation with Golf Now to refund the duplicate charge. After contacting customer Service (Ridley), and after providing all the necessary documentation which clearly outlines the duplicated charge including credit card statements, course information, credit card information, date & time of the booking etc, Golf Now is saying that they cannot see the charge in their records and they will not be refunding the $100.16 Cdn funds. This is outright fraud!! I would recommend not using Golf Now ever, as there ability to manage even the simplest of customer service issues reveals a fundamental problem with using this platform. I would recommend calling the Pro Shop directly for all future bookings.

The website shows a hot deal which I book with my credit card and after I provide a credit card it states t time is no longer available. But the t time continues to show available on the website again that day and the next day so I tried again and same result. Then my login shows an error and to contact customer service but their is no customer service number to find anywhere on their website so you have to google the service number which I called. The first call dropped while waiting for an agent, the second call dropped after getting an agent who I asked to check if in fact the t time was available or not so I had to call in a third time and the agent said they are having trouble updating t times. I asked why the system books my credit card and then tells me the t time is no longer available vs telling me first and she had no answer. This system has promise but their execution is very poor.

Many customers run into problems with GolfNow not because of the courses, but because of how the platform operates once something goes wrong.

Customer service is a major weak point. Responses are slow, often generic, and rarely address the specific issue being raised. In situations involving cancellations, weather issues, or course errors, customers frequently report being pushed toward credits instead of refunds, even when they didn’t receive the service they paid for. Escalation options are limited, and follow-up communication is inconsistent.

The business model itself adds to the frustration. GolfNow collects payment upfront, adds service fees, and positions itself as the intermediary. But when there’s a dispute, responsibility is deflected back to the course. This leaves customers stuck between two parties, with neither fully owning the problem. The end result is often time lost, money tied up in restricted credits, and no clear resolution.

Pricing transparency is another issue. Tee times are marketed as deals, but additional fees at checkout can eliminate any savings. In many cases, booking directly with the course is cheaper and offers clearer cancellation policies.

Taken together, these practices create an experience where customers carry most of the risk, while the platform keeps the fees and limits its accountability. Whether intentional or not, the system consistently works against the customer when problems arise, which is why many golfers choose to avoid using the platform again.

Anytime I go to a new town I use Golf Now to look up courses to play. And to check prices. I do read about each course & the superlatives that the pro shop has offered up. I usually ask a local about the courses I’ve found on Golf Now. So I use it to narrow my search.

Easy to book and a good deal.

Great course and easy booking through GolfNow. I like the way fees are explained and no surprises. The gentlemen at Dogwood Hills were super friendly and made you feel they appreciated your business. I will play thete again!

Their eGift Cards are a SCAM, in no place does it show that these eGift Cards are only redeemable on Hot Deals or pre-paid tee times when you go to purchase it online, which result in about 1% of all tee times on the website. They are non-fundable and their help line is zero help, better off just getting Visa Gift Cards. Never booking on Golf Now again.

God awful! DO NOT BOOK A TEE TIME WITH THESE FOLKS! Good luck if you need to make any changes.

Reasonably straightforward, simple and quick. Good additional features to toggle back and forth for some criteria (backwards and forwards for dates on a selected course, for example). No glaring issues.

The prompt reasonable response over the holidays.

Emailed several times to the US and UK and AUS and also called with no answer........ not a single reply. Went to book a game and could not get 2 x credit cards or PayPal to work.
In Dubai now and there are no courses listed to play from the several they have listed.

This is 100% a scam. Always call the course directly, do not use this website.

It was easy to make the tee time.

Ndamulelo, was unhelpful with their strict policies in giving me a refund after cancelling minutes later due to a personal issue. Sadly, I would rather lose my "credit balance" on their website than ever booking through them again. Terrible customer service and I do not recommend booking through them even if their "hot deal" is the best becase they will just screw you somehow with a fee or cancellation.

They will steal your money if you have a linked card. Then if you try and reach out you can’t get anyone. They’re supposed to be a live chat available for help and customer service. I could tell you as I was a member for two years.(only because of a promo and an auto renew.) for four years it’s been temporarily unavailable. Thieves, manipulators, and a bunch of people that don’t understand the language I speak. English.

I have been a member of golf now for YEARS!!!!! and the frustration over the years just gets worse. They put a promo code (BF2025) out on 21 Nov 25 that was good for members well in advance of other users of the website and the code is still not activated. After two phone calls to customer service and dealing with co pilot it is still not corrected. One customer service representative offered me a $20.00 coupon for my issued but had no resolution to solving my problem. Where is upper level management when this sort of thing occurs!!!!!!!

Golf Now application is not worth the time. I have been using the application for over 8 years. I believe the company is under new management and the user application is not user friendly. I made a tee time for what I thought was 7 days later than what appeared on my reservation. I went online to change the date and the GN application informed me that no tee times were available for the date in question. I cancelled the existing reservation and called the golf course to see what was going on. They were open and able to set up a tee time for me. I have deleted the GN app

I recently tried to book a tee time at Heritage Palms and experienced multiple system errors that prevented the reservation from going through. Despite the failed booking, my card was charged five times, and resolving the issue has required repeated follow-up and resending the same information.

Customer service provided two $20 vouchers as an apology, but they can only be used on Hot Deals after noon Monday–Thursday, which isn’t helpful or relevant to the issue.

GolfNow could greatly improve by ensuring system reliability, processing refunds promptly, and offering meaningful solutions when errors occur. A more responsive and consistent customer support experience would go a long way in restoring trust.