GolfNow Anmeldelser 1.418

I did not receive the convenience fee discount

Some Golf Courses in the area will only let you book 2 player via the GofNow App. Sometime I do play as a single, however I am excluded from playing these course as a single player unless I book it directly with the Golf Course.

Deceptive advertising for Golf Pass+ Membership.
As a Black Friday deal in November 2024 Golf Now offered their Golf Pass+ Membership discounted from the regular price of $99 to $79. The offer stated clearly (I made a screenshot) that the offer included one full year of waived tee booking fees. Today I booked my 11th tee time and Golf Now charged me a $6.98 booking fee. When I called customer service about this they asked that I email them a copy of my screen shot. Then I got a call back about an hour later from an agent (from India) that said that I only get 10 waived tee credits and that the offer did not state that they were waived for a year. Following is the offer wording verbatim. FOR A LIMITED TIME GET $20 OFF A MEMEBERSHIP THAT INCLUDES WAIVED TEE FEES FOR A FULL YEAR. This could not be more plain, but the agent keep telling me that is not what the wording was even thought I provided him clear proof. Beware of Golf Now as they don't hold up their end of the deal.

When the golf course closed due to weather, there was no way to reach anyone for any reason. I couldn't play golf, cancel, or even get a hold of anyone to get a credit to play again. I was on hold for 45 minutes two separate times and got nobody, I tried to send 3 different emails and it said it could not send. What a joke. Never, ever, ever use them. Call the golf course instead and save yourself a headache.

1/14/25 update: I updated my review from 1 start to 2. They did finally respond back to me via email, and they did reimburse me. Basically, I was on an annual auto-pay, and I forgot, don't use the service anymore, and it auto-got me, for 2025, since I forgot it was on auto renew. They did finally reimburse for that, so that was nice of them...but they sure don't make it easy to contact them when you need to speak to someone LIVE. Impossible actually.

ORIGINAL REVIEW:
Omg, company is a joke. Can't reach customer service, they provide no other means to reach them, besides an automated phone system that never takes you to a representative.
Horrible horrible horrible.
GolfNow idiots... If you're out there reading this, contact me, and maybe I'll remove this review. Quit stealing my money.

Golfnow is awful, never use them. You make a reservation that states 24 hour cancellation policy. You cancel and they take your money, they dont refund it. They give you 6 months to use it, you have to read a detailed concellation policy to make a gofl reservation. What a joke.

Simple and easy to use. Had no issues or complaints.

Bottom line: I will not use Golf Now ever again–not for booking tee times and especially gift cards. The gift card program is too complex and restrictive. Applying the gift card was confusing, basically so difficult and frustrating that it reduced the overall value of it. A real hassle. On top of that, on one of the customer service calls the agent hung up without resolving the payment issue on my booking necessitating another time consuming call. I would never gift anyone with Golf Now.

Why are u sending golf courses in Seattle / emails daily?
I’m in Palm Springs CA!
Only in Seattle in summer-Plus, the courses you feature are dogs

All worked out as designed.

Hotdeals is not hot. and could be illigal. We should consider a class action law suit. I am convinced it is the only thing that will stop them this horrible behavior.
The service is non-existent. Golf Now not only not refund your money on a hot deal, they create conditions into which one can only use the credits in a limited fashion. can't apply it to an existing tee time and pay the difference, essentially allowing Golg Now to keep your money in their bank account earning interest. they get "the float" on the money and you give "the shaft". Horrible policy. Guarantee 10 out of 10 consumers don't read the fine print. I will be telling everyone I know how horrible your company is.

Paid for 18-hole round with a cart but paid full price and had to walk.

Makes setting up a snap

I booked a tee time at a prominent course in Westchester NY and it specifically indicated that a cart was included. I subsequently learned that after 11/1, the course was walking only so I cancelled. My confirmation also indicated that a cart was included. When I received the credit card statement, the refund wasn't included. I immediately called and was told by the representative that a Golf Now credit was issued. The rep said that if my confirmation indicated that a cart was included, they would refund the money. A supervisor got on the phone to say that it was standard to say that but that the reservation page said it was walking only. After a lot of back and forth, he wouldn't refund the money but extended the time to use the credit an additional 3 months. This entire experience was not acceptable and I doubt I will use them again.

I didn’t intentionally press the buy button on a hot deal. I hit the back button and tried to cancel my order instantly but the purchase still went through . After calling customer service, they refused to refund me my money. Now I have 6 months to use the credit. Not to mention, it’s not easy to reach customer service either.

I have never had any kind of issues with booking on GOLF NOW... and I've been using GN foro about 10 years.....Keep on doing what you're doing.....

Dennis Rymanowski

Very friendly user site, good pricing & easy to book

Total con beware the Taylormade benefit does not exist! Rung three times to be told they are waiting for codes. Cause they are joined 14 weeks ago a nothing.

The booking experience is horrible. Fees are outrageous. The worst part is their cancellation policy. You don't get refunds, only "account credit" and those expire in 6 months. These "credits" are also highly restricted. Can only be used on "hot deals" and not regular bookings. Shady and ridiculous business practices. Avoid.