Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Perfumes are lovely but their online shipping and customer service? Appalling. Placed an order on the 27th Nov which was dispatched (supposedly) the next day - 28th. After 11 days the package has still not been scanned into the courier network, and customer service have offered absolutely no resolve in the way or refund or replacement. A joke. Just go and find a stockist, do not waste your time and money trying to order directly from them.
This company ran a social media campaign offering a free perfume sample & entry into a competition ending 31.05.25 to those who filled in their forms, signed up to mailing lists AND recruited others to do the same by reposting the ad on other groups. They then sent a link with a “code” to claim the sample but when you tried to do so they were “out of stock”! I went on the main website and could order a 2ml sample if I was willing to pay £10 postage??? which I was not. At 02.01am on Wednesday 14th May I received a back in stock notification so tried again immediately (I just happened to be online at a peculiar time) but it still came up as out of stock. I messaged the company directly from their chat with us page to ask what was happening as by this time I was becoming extremely suspicious. Their website was still promoting the share to recruit others at this time. Unfortunately the chat bot timed out and when I refreshed the page after querying the validity of the offer and my suspicions - they had changed their entire main homepage to redact the share content information and had bought forward the end of the competition to 14.05.25. ALL THESE REDACTIONS & CHANGES WERE DONE WITHIN THE HOUR OF ME MESSAGING THEM TO ASK FOR ANSWERS?? It took them over 48 hours to respond to my message and even that was essentially brushing me off as was generic in tone and didn’t really align with the queries I had raised? I would be wary dealing with this company as they are registered in America even though the company is supposedly Australian.
Edited 23.05.25 - I did eventually get an email back ( a further 48 hours later) apologising for not reading the initial queries correctly and which claimed it was just a coincidence that their home page changed when it did? I did manage to claim my sample in the end, which arrived quickly, was a good quality and well packaged. However communication is still extremely slow considering how much they charge for products that are full price and not part of any offers etc, and I personally remain dubious, as the only way to contact them is through the chat bot on their website. That may just be me being extra cautious due to the numerous issues I faced but I have left this review up so that people can make their own decisions as some may have had a great experience, just not myself unfortunately and is why I have only given them 3 stars as I feel that they over reached with the social media campaign which doesn’t usually occur with well established or high end brands.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
