Go Ape Anmeldelser 

We visited the Temple Newsam location & the staff were fantastic from beginning to end!
We were greeted by Spencer to get booked on & our wrist bands-he was so friendly & organised our booking (I’d missed one of the disclaimers but he was so polite about it)
Then we met Tom who just was so engaging & got the girls ready. 15yr old , 16yr old (birthday girl) & 18yr old ( I decided to sit this one out) ☺️
Then Tom showed them about & got them started on the tree top course.
We were lucky as it seemed a pretty quiet day.
Tom was just so good at keeping us parents informed where the group was going next & where we’d best see them to take photos ect.
The staff were always about if you needed them & they were always checking in or keeping the course tidy. We met Josh too who was super helpful too.
The girls had been before but quite a few yrs ago so it was so good to see them still enjoying GoApe.
Well done to the recruitment team for GoApe! You definitely take on the write staff for the job! 💯💯

The actual event was good…friendly staff and well organised.
The downside is the £3.95 booking fee which cannot be avoided…unless you turn up on the day and take a risk I asked what it was for and was told it is to cover website development, technical improvements etc.
These are central costs …which should be borne by the company, not the customer.
So it is a hidden and unavoidable ticket increase…14% in my case
Dishonest !

Went to one in Chelmsford, what a fantastic experience! We were a party of 5, we unfortunately had 2 people too scared to continue and was safely taken off and given a full refund on the 2 tickets. Which is amazing as you don’t know if it’s not someone’s cup of tea.
People complaining about the price have no idea about how a business is run. It’s a good price for the experience you get!
Staff 10/10 activity 10/10 safety 10/10.

Poor customer service
I called to check I could start an annual pass on an alternative day from date of purchase and they said this was possible, so I went ahead and bought the pass. I requested the alternative start date and this was declined. No allowances made, despite one of their representatives providing me with false information.

🌟🌟🌟🌟🌟 5/5 – Brilliant Experience at Go Ape Coventry!
Me and my family had an amazing time at Go Ape Coventry! The staff were incredibly friendly, reassuring, and made the whole experience feel safe and fun from start to finish. What stood out most was how the team really cared about our experience, we felt supported and confident. The course itself was exciting and well-run, it would have been great to have done both of the biggest zip lines together.

Overall it was a great experience and can’t wait to return again!

We had a fantastic family day out yesterday at Go Ape Chessington, and I’d love to share our experience!

Despite being stuck in traffic and arriving late for our 12:00 booking, the staff were incredibly accommodating and kindly rescheduled our session for half an hour later — no hassle at all.

The course itself was well thought out, engaging, and suitably challenging. The team members were attentive and genuinely helpful throughout, which made a big difference.

Admittedly, I was one of the few who realised quite early on that the course wasn’t for me. After returning to reception and explaining my situation, I was offered a refund with no fuss — and it was processed smoothly, landing in my account today.

I may not have joined the treetop adventure, but I thoroughly enjoyed watching my family climb, swing, and leap through the trees like pros. They absolutely loved every minute!

Thank you again to the team — we wouldn’t hesitate to recommend Go Ape Chessington and will definitely be back!

It was incredibly frustrating to see a group of six-year-olds struggling to manage the safety clips without adequate support. They're simply not tall enough to handle the system independently. This raises the question: why have a height requirement if children who meet it still aren’t capable of using the equipment safely on their own?

Had we been clearly advised at the start that younger or shorter children might struggle with the clips, I would have accompanied them myself. That lack of communication made what should have been a fun experience unnecessarily stressful.

What was most disappointing, however, was the attitude of the on-duty manager, Alice. While the rest of the team made a genuine effort to help and find a solution, Alice appeared disengaged and even reprimanded staff for stepping in to assist. It was disheartening to see such a lack of care in a situation involving young children and their safety.

I strongly suggest reviewing your height policy and staff communication practices — especially when dealing with children — to ensure better clarity and a safer, more supportive environment in the future.

This visit was a real shame. For context, I was a senior instructor for Go Ape at Alice holt a few years ago - I even did the training videos across the company. I decided to return now that my son was 7, to show him how much fun the course was, and to engage him in the whole point of Go Ape, which is adventurous spirit. With the addition of a new child friendly course 'Treetop adventure', I thought it would be perfect.

Initially I was happy with the reception at the cabin, and generally the instructors were friendly, but when it came to the safety brief I was bitterly disappointed. I understand that the system employed makes the route very safe for children (they can't really make a costly mistake), but there was barely any safety briefing, no engagement with the group, no fun. It comprised of a terrible mime performance, in which no child was listening because it was narrated by speaker. In the past, the fun of the course started with the instructor! This was a really poor way to begin what should have been an exciting experience. Poor show.

As for the course, it was really good, a really nice mix of crossings, but the lack of passing points for faster children made slower and more anxious children really pressured. At one point, my son was struggling, but I couldn't help him or pause and talk to him as others were behind waiting. I observed it a few times with other children as well. I think more should be engineered into the system to allow safe passing points.

More can and should be done. I won't return - we will just go climbing.

Please be very wary of working for this company as my daughter worked there for approximately 3 weeks ,she received 2 parking tickets of £60 each after providing management with her vehicle details ,they wrote to her saying that if she did not return the work uniform within the time scale which only allowed her two days by the time that the letter arrived which threatened her with a £350 fine .She even sent a polite email on the advice from the car parking company to ask Go Ape for some evidence that she was allowed to park there and they didn’t even have ghe decency to reply .I have also discovered an on line forum of multiple complaints from employees experiencing the same issue regarding parking tickets at Coombe Abbey Coventry.This is definitely a matter for Watch Dog to investigate.

10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again

As others have noted, Go Ape's customer service is appalling.

During the half term, I purchased two annual Net Adventure passes (on a bit of a whim) for my children, as it seemed like great value for money. However, after purchasing, I was informed of parking fees for my chosen site - Sherwood Pines - (£10.50 a visit/£74 annually). Whilst I was incredibly annoyed to be hit with an unexpected charge - and one with a high price tag- my children were looking forwards to going so I went ahead with my booking.

While we were there, the children had a nice time (for the first 30 mins), particularly my eldest. The session seemed long for what it was as there wasn't much to explore, given the high price tag. We left half way through, had a break, and returned.

Staff were friendly for the most part (only one small complaint that I was 'told off' for going down the slide while my two year old was still on it - I was going down to help him as he got stuck!). Otherwise, the staff were helpful and were on hand if we needed them.

After this inital visit, I looked to use my passes in the following week, which is when I discovered that the 'once a day' pass couldn't be used daily, as the activity was only open weekends and school holidays.

I complained to Go Ape about parking and misleading information and they were unhelpful (especially Sami) who accused me of 'missing' the information, whilst, at the same time, updating the website to include it. I progressed my complaint formally and despite multiple attempts to speak to a manger to resolve my issues, I have been completely ignored. This is unacceptable considering how serious false advertising is - and I have proof of the missing and misleading information. Luckily, Go Ape have agreed with me on this and updated their website to offer better clarity for future customers. I am, however, still £100s out of pocket.

The staff were following people around looking for rule breaks. It was very creepy. They were following one family around after the man had broken a rule. Then they weren’t watching anyone else they were stalking a family. It was really creepy and I felt everyone else was unsafe. The lady worker was old with a hat on and the American/canadian stinks of BO.

We did the tree-top challenge at Grizedale, amazing experience! Special thanks to Dominic, our instructor, who was super patient and made us feel really safe. He was really encouraging & funny 😊. Beautiful landscape too 🤩

We purchased a not cheap voucher for my son and his partner and they then deiced to go travelling for 8 months when he came back he went through all his paperwork and post and realised he hadnt used the voucher, which ran out in February i tan this morning to a blunt no they can only extend if its two weeks over, why would someone want to extend if its two weeks over what sort of weird rule is that, so they take your money and give nothing in return nice people friendly system that is.

Staff were very friendly and helpful and it was a positive first trip👌.the tree top adventure was challenging for our family and it was a bonding experience 😄😄😄😄😄😄😄😄😃

It was our first Go Ape experience with Go Ape Temple Newsam, Leeds. I can’t express how amazing it was being there! We went as a family and Tom and Hope looked after us so much! They were nearby to support whenever we felt like we couldn’t do the challenges. They provided reassurance, gave tips and encouraged us constantly. Tom even respected my needs by even saying ‘Ma shā Allah’ after I took a step towards the challenge. The best part of being there was Tom and Hope, they are amazing and we need them there forever! Weekdays and weekends , we HOPE we can find TOM together. We will be coming back soon. We felt welcomed, we felt looked after and we loved every bit of it.

After I booked Go Ape, I wanted to change my booking and pay for a season pass instead. Go Ape would not accommodate this, because I had booked the night before. A lot of other companies allow customers to upgrade on the day and pay the difference for a season pass. Real shame Go Ape couldn't do this for us, considering I asked before the activity started via phone and when I arrived at the centre.

My Grandaughters both had a great day out at Hylands park Go Ape at Chelmsford, they were both well supported especially when Sophia became nervous on one of the sections, a big thanks to Kyle who went up and was great at gently reassuring and guiding her across to the other side. THANK YOU!

My daughters and I had a great day at Go Ape Thetford today. The staff are all amazing and really put you at ease. I wanted to especially thank the lovely instructor who came out to me when I fell on a bridge and helped me in. We will definitely visit again.

Me and my daughter had a lovely day a go ape Battersea can't remember all the name but all the staff we talk to was very helpful and lovely was a great time