Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would... Se mere
Virksomheden har svaret
Lokation
Skift lokationWendover Woodland Park, St Leonard's Road, HP22 5NF Aston Clinton, Buckinghamshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
Virksomheden har svaret
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
Very disappointing experience. I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Fritidscenter
- Adventuresport
- Adventuresportscenter
- Eventbureau
- Arrangør af udendørsaktiviteter
- Seværdighed
Skrevet af virksomheden
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Kontaktoplysninger
Wendover Woodland Park, St Leonard's Road, HP22 5NF, Aston Clinton, Buckinghamshire, Storbritannien
- 01603 895500
3,1
Middel
4 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disappointing Customer Service and No Flexibility
Very disappointing experience.
I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the company both by phone and email, trying to resolve the situation in a reasonable way.
Unfortunately, I found the customer service unhelpful and inflexible. Despite explaining the situation clearly, I was refused a refund and only offered a short-term voucher with a limited expiry, which is not a suitable solution when you no longer feel comfortable using the service.
I understand companies have terms and conditions, but there should be some level of understanding and flexibility when a customer raises legitimate concerns.
Overall, poor customer service and disappointing handling of the situation.
11/05/2026
Initially disappointing experience, but resolved in the end.
I had to cancel my booking shortly after making it due to personal safety concerns. At first, customer service was quite rigid and I was only offered a short-term voucher, which was frustrating.
However, after further communication and escalation, the matter was reviewed and I was eventually offered a refund (minus a small admin fee), which I appreciate.
The process could have been handled more smoothly from the start, but I do acknowledge that the issue was ultimately resolved.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Go Ape - Wendover
Thanks for making a booking with us Tomasz and for taking the time to share your experience. We're sorry to hear that you did not wish to proceed with your booking. We appreciate your valuable feedback via email and are pleased to see that our Customer Care Team were able to resolve this with a gesture of goodwill.
10 pound vat charge and then 3.95…
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
22. juni 2025
Uopfordret anmeldelse
Fun and safe space
Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
26. august 2024
Uopfordret anmeldelse
Besvarelse fra Go Ape - Wendover
Thanks for joining us in the Wendover treetops Precious and for taking the time to share your experience. We're stoked to hear you had lots of fun and our team looked after you all. We're incredibly lucky to call this one of our homes and as you note, we're spoilt with some great spots to explore and grab some lunch. A warm welcome to our Buckinghamshire Tribe.
Fantastic experience at Wendover GoApe
Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would highly recommend this location to all those who like outdoor activities- well done guys
31. maj 2023
Uopfordret anmeldelse
Besvarelse fra Go Ape - Wendover
Thanks for joining us in Wendover Woods Christopher and for taking the time to share your experience. We're thrilled to hear you and your two sons had an enjoyable few hours. Hopefully see you all for another adventure soon. A warm welcome to our Tribe.
Dette er Trustpilot
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