Glyn Hopkin Group Anmeldelser 

St Albans branch
I visited the showroom as it was time to purchase a new 26 registration Qashqui. As normal the showroom was clean and well suited for customers with refreshments and loos. Although the show room is a bit tight in space, it’s still easy to navigate, I still prefer the previous showroom which was across the road. I’ve been a customer for new cars and annual services since about 2010.

Abdul introduced himself and offered to help, he was professional, friendly and had great knowledge about the latest model. This made it so easy to chose and arrange the order for the perfect vehicle we wanted.

After the order was made, Abdul went through the whole process and ensured that we understood the full process. We had also part exchanged our previous car back to Glyn Hopkins.

Deliver day arrived and the gleaming car was waiting at the exact time. Handover was undertaken and not rushed.

A couple of days later Abdul called just to make sure all was fine and if any questions. I can’t fault the overall service, as usual its been tip top for me.

We purchased an “approved used” MG ZS EV from Glyn Hopkin (Mill Hill) in March 2026, expecting a vehicle that met basic quality and safety standards.

Unfortunately, shortly after collection, we identified multiple serious issues. These included a charging fault that made the vehicle unusable, as well as visible mould and contamination inside the vehicle interior.

Due to these concerns, we exercised our short-term right to reject the vehicle under the Consumer Rights Act 2015.

However, rather than addressing the rejection and refund, the dealership’s focus has been on arranging inspection and potential repair. This is despite the nature of the issues and the fact that the problems were present at, or immediately after, collection.

This situation has caused significant disruption to our family, particularly as we rely on a safe and reliable vehicle for our young children.

The matter has now been escalated to MG Motor UK and Santander Consumer Finance, and is currently under formal review.

We hope this can be resolved fairly and promptly, and that future customers receive vehicles that meet the standards expected under an “approved used” scheme.

We will update this review once the matter is concluded.

I see I am not the only person to complain about the service at Glyn Hopkin Mill Hill. The story is too long to put here, but to precis what happened: i have a 2,200 mile Nissan Leaf (electric) and the battery was flat. The RAC came and said it needed a new battery. He would have changed it but I was under warranty. He said it was a 10 minute job. It took them from lunchtime Tuesday until Thursday morning. No apology and too much more interim agravation to list here.

Nathan made the process streamline and fully engaging and professional, great deal on my part exchange and an exceptional new car, very happy with Nathan and Nissan Chelmsford, first class experience. Thanks

I am sharing my experience to warn other customers about Glyn Hopkin Mill Hill.

I collected an “MG Approved Used” vehicle on 16 March 2026, and the condition of the car was completely unacceptable.

1. SERIOUS HYGIENE CONCERNS
There was visible mould on the rear seat belts and parts of the interior. This is not a minor issue – it is a potential health risk, especially when passengers are expected to use these seat belts. There were also significant stains on the headlining and overall poor interior cleanliness.

2. VEHICLE NOT PROPERLY PREPARED
The car was handed over in a dirty condition, both inside and under the bonnet. Dust, debris, and dirt were clearly visible, which raises serious concerns about whether proper pre-delivery preparation was carried out.

3. SUPAGARD PRODUCT IN QUESTION
I was charged for a Supagard protection package, but no warranty certificate was provided, and given the condition of the vehicle, it is unclear whether this treatment was ever applied.

4. “APPROVED USED” STANDARD NOT MET
The vehicle was sold as having passed a multi-point inspection. However, it had multiple issues on collection, including a charging cable that could not be released and other functional concerns. This does not reflect the standard I would expect from an approved used vehicle.

5. LACK OF TRANSPARENCY
I requested documentation relating to the battery replacement (including Repair Order and SOH report), but this has not been provided.

Overall, this has been a very disappointing and concerning experience. I am currently pursuing this matter formally.

I strongly recommend that anyone considering purchasing from this branch carries out very thorough checks before accepting a vehicle.

As always Tom from sales at the Romford branch, helped with the entire process, that run smoothly, thank you Tom

I am extremely disappointed with the after-sales service provided by Glyn Hopkin (Mill Hill).

On 16th March, I called four times and was repeatedly told I would receive an urgent call back — which never happened. I then called twice again on 17th March and received the same response, with still no follow-up. It felt very frustrating and, honestly, like my calls were being avoided.

I did briefly speak to the manager on the 16th and explained that I was considering cancelling my order due to delivery delays, and that I would call back to confirm. However, after that conversation, I was unable to get through to anyone despite multiple attempts.

Update: After around a day and a half and a total of 7 calls, I finally spoke to Kandice, who was very helpful, understanding, and apologetic. She resolved the issue efficiently, and the matter is now closed.

While I appreciate Kandice’s help, the overall after-sales experience was poor and not what I would expect. Unfortunately, based on this experience, I would not return to this dealership.

Had an issue with a car I brought only a year or so ago. We cannot drive the car due to the alarm not turning off even when driving. Attempted to book this but was told the earliest was a month away. Left with a car that we can’t use we decided to drive to Glynn Hopkins Colchester to seek help. Was told by the front desk there was nothing they can do and no one to help even for a quick fix. Luckily with the car alarm sounding in the car park a mechanic came out and took 2 minutes to unplug the sounder. So it turns out someone did have only a minute or two to help despite what the lady (assistant manager) at the front desk said. No courtesy car available so they see it as nothing they can do. Went back in and they suddenly found an early slot (still over a week away) and again was told there was nothing they can do. Terrible service with no helpful solutions and now without a car that we need.

Harvey was great as were the rest of the team. Not pushy and knowledgeable.

Horrible customer service by agents acting like they know it all .
I complained about my battery which is now dead after 5 years . Phoned customer service put on hold 4 times after getting through the systems was unable to find my account and they claim without any knowledge that my warranty had expired when my battery warranty is 10 years from manufacture nissan . But customer service insists my warranty had expired even before checking my account which they couldn’t even find . So I’m assuming my account doesn’t exist or deleted of there records?
I still awaiting telephone call from Nissan still waiting after 4 days .. won’t hold my breath !
They even stopped nissan customers from charging the electric cars on their compound at GLn Hopkin Nissan on Romford road London E12 5LH.
Absolutely atrocious customer service .
Won’t even bother using Nissan again!

Excellent service from start to finish. Regular updates and took time to go through all our questions.

Very disappointing experience with Glyn Hopkin in Romford.

I purchased a used Nissan Qashqai from this dealership on 14 February 2026 and paid in full. Shortly after purchase I noticed extremely poor fuel consumption (around 12 MPG), which is far below what would normally be expected for this vehicle.

I reported the issue to the dealership several times and provided the evidence they requested, but the problem has never been properly addressed.

The vehicle was also advertised as being supplied with a new MOT, however this had not been completed at the time of purchase and I had to return the vehicle later for them to carry it out.

I have emailed the dealership multiple times requesting assistance and clarification regarding this issue, but unfortunately I have not received any written response. Communication and after-sales support have been very poor.

If this matter continues to remain unresolved, I will be escalating the complaint through the appropriate consumer protection channels.

Very disappointing experience and not the level of service expected from an authorised dealership.

Joke, never book a courtesy as it’s pointless. 3rd visit and 3rd time I’ve booked a loan car but never get one when i get to the garage. On the motability scheme and don’t actually understand why as they do not cater for disabled

Nick was very good. He made the experience pleasurable from start to finish. Both sales persons (Nick and James) were engaging from the time I walked. They were knowledgeable about their range and didn’t time asking about what it was I wanted in a car.
Nice relaxed test drive.
Thank you both - I’ll be back

Not very happy with the Colchester branch, had an appointment to obtain a second key for my Nissan Qashqia, which was a 40 mile round trip, only to be told after 20 minutes of arrival, that the key has not arrived yet. It would have been nice to phone me, so I did not waste my time travelling. And to make matters worse, they couldn’t care less, not good customer service.

First time owning a Nissan and all i'm going to say is this - worst customer experience EVER!
I had an awful experience buying a car from Babru at Nissan Glynn Hopkins St Albans. He knowingly sold me a car with a list of issues — including a faulty fuel pump that cost over £700 to replace (thankfully covered by warranty) and a broken entertainment system with no working sat nav or visual display, leaving me without use of the rear‑view cameras.
Since the purchase, trying to get hold of him has been impossible. Every time I call, I’m told “Babru will call you back,” yet he never does. When I finally manage to reach him, he gets defensive, raises his voice, and abruptly ends the call. His attitude is unprofessional and completely unacceptable. His lack of respect for his fellow colleagues is also evident when blaming them for issues that began with him selling me the faulty car in the first place!
He’s quick to sell but totally uninterested in helping once the sale is done. I felt completely taken advantage of, especially as a woman buying a car alone. Avoid dealing with Babru — he’s a terrible salesman and the after‑sales experience has been horrendous.
However, Pany and Nathan in the service team deserve a medal for putting up with unhappy customers like myself who have been sold faulty vehicles.

Called to test drive a car, explained that we would happily pay more since they're our closer dealer but we were pretty sure we wanted it in orange. When we arrived they kept us waiting, then pretended to look for the keys, then after showing us a car admitted they had no intention of allowing us to test drive it because we wouldn't buy it in the other colour. Complete waste of time.

Really easy to transfer the old car over and part exchange. Knowledgeable staff a big help as well.

Excellent service from Charleigh at the Colchester branch who assisted us in the acquisition of a Kia Niro. Very helpful, extremely knowledgeable about the car and made the whole experience pain free!

Friendly knowledgeable staff Jason delt with the majority of the sale, processed my request quickly and efficiently .
Buying a second hand BYD Dolphin in part exchange for a Ford KA.
Very happy with the new car and the process as a whole.