Glow up Studios Anmeldelser 

I am writing this review after several weeks of trying to resolve a complaint directly with Glow Up Studios.

We attended a photoshoot that was advertised as a “free empowerment experience.” This was a key factor in attending, as my daughter is 14, has autism and significant mental health difficulties, and we believed this would be a supportive and confidence-building experience.

When we arrived, we were made to wait for over an hour and were told we could either wait or leave and come back later. This created a difficult start to the appointment.

The viewing session was then rushed, and I was expected to review and make decisions on images quickly before leaving. I did not have the opportunity to properly assess the images at the time, particularly as I was doing so in front of my daughter.

During the appointment, I was made to feel uncomfortable by comments from a staff member, including being described as “sexy” in front of my 14-year-old child. I found this inappropriate.

There were also occasions where comments were directed toward my daughter during discussions about packages, which made the situation feel uncomfortable given her vulnerabilities.

When I later received the images, I was not satisfied with them. In my view, they were overly edited and not suitable for the purpose that had been described. I raised this the following day and clearly stated that I did not wish to proceed with the portfolio or continue with the purchase.

Despite this, I was contacted about progressing the portfolio and asked to confirm image selections, which I had already declined. I also requested a clear breakdown of what the £1,500 package represented and clarification of what was meant by “full copyright,” but this has not been properly explained.

I made repeated attempts to resolve this matter, including explaining the impact this situation was having on my family, particularly my mother who is unwell. Despite this, there were prolonged periods where my correspondence was not responded to.

I have retained copies of all emails and messages relating to this matter, including instances where concerns were raised and not addressed.

As a result, I am now pursuing this matter through formal channels.

I would advise others to ensure they fully understand what is included in any package and to take time to properly review all images before agreeing to any purchase.

RESPONSE

Thank you for your response.

For clarity, my daughter’s presence was known throughout the appointment, including during hair and makeup, so it is not accurate to suggest that staff were unaware she was under 18.

My concern is not simply that purchases were optional, but that the overall experience, including the advertising, booking process, and what was presented on the day, did not make the true nature or cost of the service clear.

I also note that Glow Up Kids is named on the finance documentation connected to this transaction, which makes the distinction between Glow Up Kids and Glow Up Studios unclear from a customer perspective.

In addition, my written correspondence, including a formal complaint and settlement proposal, has not been addressed, and the matter remains unresolved.

My review reflects my direct experience of the booking, the appointment itself, and the handling of my complaint.

The staff are very welcoming. The glass of fizz settled my nerves. My makeup artist was incredible and it was like she knew exactly what I liked. As I didn’t give much of description. Also my hair was styled to perfection. Never felt so amazing. My photographer was very helpful and informative, she guided me and showed me each pose. And helped me with my outfits and which to use in which studio. It was an amazing experience, one which I would definitely do again. My images were incredible and I personally have never felt happy in my body and had a fee surgeries and now having had this opportunity, I now see myself differently. I definitely got my Glow Up! Thank you very much (to all staff) @ Manchester.

All staff were professional throughout. Anne-Marie was fast to respond with any queries I had. They were able to accommodate a last minute re-booking (thankyou Shannon). Make-up was professionally done and looked natural for a man, you could not tell I had any on. The entire process was very relaxed. The photographer (I have forgotten your name I apologise) is in the correct job! They are very good at instructing with the posing and helped with outfit combinations. I had never done any posing/modelling before and the whole team really increased my confidence and made me feel at ease.

Everyone made me feel comfortable considering recent ongoing events in my life currently, Mandy in particular catered to every need i didnt even know i needed and looked after me so well. I love my make-up and hair, its very different for me! The photographer was brilliant, didnt push me too far considering i am disabled (not visably, but the pain is real). To top it off everyone is bubbly and bouncy absolutely love

everyone so lovely and helped me through the whole thing. so supportive and boosted my confidence massively. would really recommend

The photographer was lovely. Made you feel so at ease! All the ladies were :)

Can’t wait to get my photo album after my great experience in January!
Still reminiscing on the whole process and the boost it gave me.

Had an amazing experience, all staff were super friendly and have made me feel so welcome! And the confidence boost is unreal 😍 thank you so much!

It was great felt really comfortable me and my mum look and feel beautiful

Before, I was very nervous about the experience. All the staff made me feel so comfortable and relaxed. I really enjoyed the photoshoot and would highly recommend it

Comfortable & great staff

I won an online competition for a boudoir shoot. The staff were very friendly and welcoming on arrival. The make up artsist Pam was amazing, very friendly, chatty and absolutely knew her stuff! The photographer was lovely and put me at ease instantly and was very professional throughout the shoot. Myself and partner were offered drinks whilst waiting for the photos to be viewed. Everyone was very welcoming and chatty and it all made it a fantastic experience. Would highly recommend. Lovely girls! Great experience and would love to do it again. Thank you

Everyone was really lovely, I was greeted with warmth as soon I got in, Everyone is super professional. Definitely would go again!

My dad won a the competition prize and we had a lovely day. Very high quality photos and very friendly staff, and we walked away with great a great selection of portraits. Id very much recommend for anyone interested in getting professional photos taken

I’ve had such a brilliant time here at glow up studios! As soon as I arrived Mandy warmly greeted me, offered me a glass of Prosecco and got me all sorted with everything I needed to fill in, and I was up getting my hair and make up done in no time by Hannah. Hannah did a fantastic job with my hair and make up and I looked better than I thought I would, she really brought out my style and made me feel like me! I wasn’t waiting long to have my photoshoot done by Katie who really brought my confidence out and let me express myself, I could really relax around her and I can tell she takes pride in her work! Overall incredible experience and highly recommend

Had a great time, my first time having a photo shoot and the staff were very kind and professional walking me through the process

Amazing experience the girls are amazing I was so nervous as it was my first time having a photoshoot and omg could not fault anything the make up and hair absolutely amazing and the photoshoot I’m in love thank you so much to the team at Glow Up Studio xx

Great shoot today at Glow Up! Fantastic photography captured some incredible shots, which I was very happy with! Makes it so much harder to pick. Friendly atmosphere, lots of studios meaning lots of background, so would highly recommend!

Won runner up on a giveaway and had such an incredible experience, I had my makeup and hair done to my taste and brought outfits along for my photoshoot. The sets are great, the photographer helps is very encouraging and directs poses. With my package I got one free image, however, I was generously allowed to pick 3. Highly recommend.

The staff as soon u went into reception was so polite and feel welcomed and felt very comfortable