Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... Se mere
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Se, hvad kunderne siger
You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... Se mere
Virksomheden har svaret
This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... Se mere
Virksomheden har svaret
Wish to thank the lady Ms. Tracey for her helping me settle insurance for our travel. She was great in understanding my dilemma using the internet, and helped me proceedd throughout finally... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
Kontaktoplysninger
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, Storbritannien
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4,2
God
1 t anmeldelser
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Simple and easy to use site
13. maj 2024
Besvarelse fra Globelink Travel Insurance
Thank you for your kind words! We're pleased to know that you found our site simple and easy to use. We hope it makes planning your travels a breeze. Enjoy your trips!
Simple to renew
2. maj 2024
Besvarelse fra Globelink Travel Insurance
Thank you for your feedback! We're glad to hear you found the renewal process straightforward. Happy travels!
Very bad service
Very bad service. They outsourse their insurance to other companies like HWA insurance. They never get back to you after you make a claim. They just say they are working on it. It's been over 3 months since I made a claim and nothing. Not even an email. I have to keep on emailing them, and they come back with the same rubbish. It's not because it's cheap, you should use this company because if you really need them they will not help you. I will never use them again. There are much better ones out there which I have used before. You pay extra and wish you will never need to use them, but when you need them, they will help.
Global link is not worth it better. You pay extra. All the 5 stars here are just about buying the insurance policy. How easy it was to buy, but nobody has anything good to say about making a claim.
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Dear Mr. Apuzzo we want to thank you for your feedback and choosing our company in the first instance. We are very disappointed you did not receive our best possible service from the Claims Handlers Healthwatch who are the Financial Conduct regulated appointed claims handler for our Globelink.EU travel insurance policies, as our goal is to strive to offer our clients the best possible experience, once the additional claims documents needed have been forwarded to the handlers we hope your claim will be resolved. Once more thank you for your feedback and wish you the best for the future.
I can't download the policy…
I can't download the policy certificate- "Server Error" each time.
Two days later - I have now succeeded.
4. maj 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for sharing your experience. We're glad to hear that the issue was resolved and you were able to download your policy certificate. We apologize for any inconvenience caused and appreciate your patience. Safe travels on your upcoming journey!
Ambiguous wording means practically nothing covered
We have been travelling for over 40 years and have never made a claim. This year whilst on holiday my husband lost a 30 year old wedding ring. We put in a claim, not for money but for a like for like replacement for sentimental reasons. This was refused because we were told we should have taken precautions against any losses. I don't even understand what that means and this ambiguous statement covers practically everything on the policy so BUYERS BEWARE insuring with this company is a complete waste of time as so much is hidden on small print and not covered. Avoid at all costs we will never insure with them again.
Their response below says the ring was unattended, it was on my husbands finger so how on earth can that be "unattended" I think the response just about sums up credibility.
11. marts 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
We are so sorry that you feel so negatively about our insurance. Although Globelink has no direct authority on claims we have made investigations with the insurer claims agent as we always try to help our customers, we understand the wedding ring was lost whilst unattended and we do regret that with items deemed valuables, there is a requirement to exercise due care and attention, this is common to most travel insurance policies. Nearly all travel insurance policies insure property based on its value at the time of loss, not on a new-for-old or like-for-like basis as can be purchased for household insurance or other insurances that are specifically for declared items. Please note that our policy wordings meet the high standards of customer fairness and accessibility expected by our regulator the Financial Conduct Authority, and our website provides all details of the policy including the wording and IPID and our team is always there to answer queries. If you feel you have been unfairly treated, you have the right to have your claim reviewed not only by the insurer but by the Insurance Ombudsman who is in place to defend consumer rights and whose free service is detailed in the policy under the complaints procedure.
Assicurazione utile
Dopo qualche piccola difficolta iniziale di comunicazione, ho avuto tutto il supporto da Globelink e mi hanno aiutato a risolvere un problema di salute durante un viaggio in Giappone. Il rimborso e' stato rapido e ho ricevuto grande disponibilita' dall'assistenza. Consigliato
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for sharing your experience with us! We're glad to hear that we could assist you during your trip to Japan, despite some initial communication challenges. Providing support and resolving health-related issues promptly is a top priority for us. We appreciate your recommendation and look forward to serving you again. Grazie per aver scelto Globelink Travel Insurance! Safe travels and warm regards from our team!
Not for me
A claim for a cancelled trip at short notice took four months to settle. Out of a claim for around £750 I received £212.
Will not use them again
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Dear Mr Wardman, We are sorry to hear your claim was not settled to your satisfaction, you do have the option to pass your claim over to a Financial Services Arbiter (full details of how to do this are found in your policy wording on page 18) and you may also have the right to pass your complaint to an Ombudsman in your country of residence for an independent evaluation of your claim.
Claimed nearly 4 months ago and still no response
I submitted a claim nearly 4 months ago and still have no idea what is going on. Really poor service.
12. januar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Dear Mr. Hather, we are so sorry to hear of the delay in the settlement of your claim, we have immediately passed your name from here back to the claims handlers and asked for an urgent update, meanwhile if you could supply via email any further details we can pass on as these may help too, globelink@globelink.eu
I cannot express enough how utterly…
I cannot express enough how utterly disappointed and frustrated I am with the abysmal support provided by Globelink and their agent, Healthwatch, regarding our delayed baggage claim. Our experience with them has been nothing short of a nightmare.
First and foremost, the communication from both Globelink and Healthwatch was shockingly poor. Despite numerous attempts to reach out to them for updates on our claim, we were met with repeated requests for documentation we had already provided or generic responses that offered no real information or assistance. It felt like we were being intentionally ignored.
Furthermore, despite providing all the requested documentation promptly, we received no support whatsoever in resolving our claim. It's incredibly disheartening to see a lack of empathy and urgency from companies that are supposed to assist customers in times of need.
Overall, our experience with Globelink and Healthwatch has been nothing short of a disaster. I would strongly advise anyone considering their services to look elsewhere. The complete disregard for customer service and the lack of support provided is simply unacceptable.
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Dear Mr Pitman, we can only apologize for the delay in settling this claim, this is certainly not the service we expect from our claims handlers, as the broker we cannot influence the outcome of a claim but have been working with Healthwatch since your original earlier email to us to have your claim reviewed and settled in accordance to the terms of the benefit summarised on the certificate of insurance. Your claim has been passed to the Insures and we have been advised that we should have a formal response from them in the next couple of days, we will keep you updated via email.
No flight, no insurance!
My son didnt have his flight yet back home and then they dont pay anything! I think this is in the very small letters....
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
We are so sorry to hear your experience, Please email us on globelink@globelink.co.uk with more details and we will look to assist in chasing the current status of your claim. Although we don't have claims authority and it is the Insurers who have HWA as their regulated claims handlers we will be contacting HWA to see if we can find out more and we will revert back to you as soon as possible.
I have just extended the cover
I have just extended the cover, easy to do and instant confirmation.
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you so much for choosing Globelink International Travel Insurance again and for extending your cover with us! 😊 We're delighted that you found the process easy and received instant confirmation. Your trust and loyalty mean a lot to us. If there's anything else we can do to make your experience even better, please let us know. Wishing you safe and wonderful travels, and we look forward to serving you again in the future! ✈️🌍
Besvarelse fra Globelink Travel Insurance
Thank you very much for your feedback! We're delighted to hear that you found our online process easy to use. Your satisfaction is incredibly important to us, and we are committed to ensuring that your experience with us is as straightforward and enjoyable as possible. We wish you safe and wonderful travels!
Straightforward to arrange my travel insurance
The Insurance was easy to arrange on line and at a fair price.
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for sharing your experience! It's wonderful to hear that arranging your travel insurance was a straightforward process for you. We strive to make things as easy as possible for our customers, and we're delighted that we could meet your expectations. Your trust in us means a lot, and we're here to assist you with any future travel insurance needs you may have. Safe and enjoyable travels!
Good travel insurance for the over 80s
I have just booked a worldwide one trip comprehensive insurance for the over 80s to attend a family reunion in the USA. The webside was user-friendly and efficient, with all details easy to understand. It can be difficult for a senior to get generous travel insurance, so I was grateful to find Globelink, and good cover at a reasonable price.
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for sharing your experience with us and for choosing Globelink Travel Insurance for your family reunion trip to the USA. We're thrilled that you found our coverage comprehensive and reasonably priced. Our goal is to provide a user-friendly and efficient experience, and we're glad you found our website easy to navigate and understand.
At Globelink, we understand the challenges seniors face in finding generous travel insurance, and we're committed to offering reliable and affordable options.
Thank you once again for choosing Globelink Travel Insurance, and we wish you a fantastic family reunion and safe travels!
Excellent service
Excellent service. Website easy to figure, which makes life easy. Payment increased this year, but guess just the way of the world. But with excellent cover worth it.
18. marts 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for your kind words and feedback! We're thrilled to hear that you've had an excellent experience with our service. Our goal is to make things easy and convenient for our customers, and we're glad that reflects in our website's usability. We understand that price changes can happen, and we strive to provide excellent coverage that makes it worth it for you. Your satisfaction is our priority, and we appreciate your continued trust in Globelink. Here's to many more worry-free travels with us!
Very helpful staff and all ok
Very helpful staff and all ok. Thank yiu
12. marts 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for your kind words! Delighted to hear our staff was helpful and all went smoothly. Happy travels!
REPLY IS A COVER UP FOR THEIR FIRM
With reference to the reply about their company.I advised that HWA falsified documents. As for one review who advised Mrs ?? at Globelink was helpful.
This is the person who slammed the phone down on me.Advised that the medical form was incorrect with
Collinsons name on. That it was the TEC dept had made a mistake. Twice she advised that IT WAS NOTHING TO DO WITH GLOBELINK.
The Person who helped was Melissa at Collinsons
Collinsons advised that HWA were totally in the wrong how they had treated us.
HWA advised that the letter from the Doctor dated 29 September was not an emergency appointment.
It was the date of the letter,
HWA twice wrote that my husband had chronic diabetes with leg ulcers.
which he had not.
In fact the doctor in the letters advised that he had
had the last three weeks 3 times weekly clinic
appointments and that he should carry on for a further 3 weeks.
That is what I meant by falsifying documents.
Also the woman Elena kept advising I had not sent
the recovery form. I in turn advised I had not recieved
it, After weeks of this. She replied she had forgotten
to send it?
Also everything was downloaded and photocopied
and sent by courier to Greece.
I had a signature to say it had been delivered. They kept advising it had not. Eventually they advised they
had received it.
The CEO answered a few emails only and wished me all the best with the claim.
I also asked him why had it gone to Greece,
and why was it taking so long? Never received a reply. Their response to my first review is purely a cover up from Globelink for their lack of help. HWA for their dishonesty. But Collinsons were very helpful and after 4 months advised HWA to return our money which they did, not correctly at first-
I take the remark by Alex that it was slander is totally incorrect. Why then did he repeatedly advise he hoped I was succesful with my claim. THis is from the CEO of Globelink. So I would ask why are they not able to help as the Mrs??? repeatedly told me.
If they want dispute my review they can contact me as I have kept all their emails. GLOBELINK, THE MRS. THE CEO ALEX, HWA ELENA, THE TWO FALSIFIED LETTERS. EMAILS FROM ELENA WHICH WE CONSIDER THREATENING. All are kept, Including the lovely helpful ones from Melissa at Collinsons.
2. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
We note your comments regarding contacting you directly if we want to discuss your review further. Kind Regards, Globelink.
Returning customer to Globelink
Returning customer to Globelink. Great customer service and simple easy buying process.
27. januar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for choosing Globelink Travel Insurance. We are grateful for your comments as a returning Globelink customer. We wish you many more safe and enjoyable trips.
Would recommend
I’ve used Globelink a few times now and always had a positive experience, will be using them again in future :)
1. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for your feedback. Your satisfaction is our top priority and we’re happy to secure your travel.
Excellent service and value for money
We’ve used Globelink for years, they are always reliable and there to help with whatever questions we’ve had.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Globelink Travel Insurance
Thank you for your continued trust in Globelink. We look forward to serving you for many more years to come. Wish you many memorable and enjoyable trips.
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