Beyond frustrated with my order number 596259. I received 2 lovely dresses but one was damaged and had stains on it. I decided the style didn't suit me so wanted to return them. I highlighted that on... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Se mere
Virksomheden har svaret
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Se mere
Virksomheden har svaret
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Ghost
Skrevet af virksomheden
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Kontaktoplysninger
9 Hatton St, NW88PL, London, Storbritannien
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Under middel
216 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Ghost
Hi Linda,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Prompt communication & refunds
8. maj 2024
Besvarelse fra Ghost
Hi Donna,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Besvarelse fra Ghost
Hi Fiona,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Online purchases turned out not to be available
Ordered several dresses from the online portal intending to try them on and see which worked best. Was informed that in spite of being able to purchase the dresses on line, three our of the four were in fact not available. The fourth dress arrived and it is luckily glorious and I'm very happy with it - they refunded the balance. But rather an irritating feeling left around using the portal.
3. maj 2024
Besvarelse fra Ghost
Hi Francesa,
Thank You for leaving a review with us.
I am very sorry for any inconvenience that this may have caused you.
Please accept my apologies for the out of stock inconvenience, the disappointment at your end is completely justifiable.
Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us.
We are always looking at ways to improve our stock representation.
I would kindly advise keeping an eye on our website for possible returns and for similar styles released very soon.
You can also sign up to our newsletter to be notified every time we re-stock or add new designs!
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Besvarelse fra Ghost
Hi Catherine,
Thank You for leaving a review with us.
We are glad to hear you are happy with your order and the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Besvarelse fra Ghost
Hi Jo,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
I love Ghost dresses
I love Ghost dresses! I bought a few recently from their discounted outlet online. Really good value for the quality and design that can last for a long time. Nice clean packaging too. Thanks!
7. maj 2024
Besvarelse fra Ghost
Hi Liv,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
exceptional customer service and…
exceptional customer service and beautiful packaging
many thanks again
7. maj 2024
Besvarelse fra Ghost
Hi Marrison,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Quick delivery & second attempt as…
Quick delivery & second attempt as original size was too big. Quality of fabric really lovely.
The packaging could be a bit more secure, I could easily take out the garment without disturbing the tape or box
3. maj 2024
Besvarelse fra Ghost
Hi Dorinda,
Thank You for leaving a review with us.
Please be assured your feedback will be forwarded to the relevant department.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
I love the ghost tops that I have
I love the ghost tops that I have. They add a lovely luxury to any outfit and I wear them casually all the time. I do have to get them altered to suit my figure as the tops are quite long. I am very happy with my products
7. maj 2024
Besvarelse fra Ghost
Hi Sharon,
Thank You for leaving a review with us.
We are pleased to hear you are happy with your order.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Great service and product
Easy to use web site. Had to correct the address after the order was sent due to a stupid mistake. Emailed Ghost and this was dealt with quickly. Kept up to date on on when order would arrive through tracking and the dress fitted well and is well made
2. maj 2024
Besvarelse fra Ghost
Hi Heather,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Got myself a bargain
Got myself a bargain - was amazed to see the dress I wanted was available in my size and was in the sale!
24. april 2024
Besvarelse fra Ghost
Hi, thank You for leaving a review with us.
We are pleased to hear you are happy with your order.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Wish I’d read these reviews before…
Wish I’d read these reviews before making a purchase. Awful dress. Had to pay for postage to send it to me and then £4.95 for a handling fee to return. Absolutely disgusting. And please don’t point to the T&Cs, I’m not interested. No other companies do this. I’m nearly £10 out of pocket for nothing! Will never buy from Ghost again.
4. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi ,
Thank You for contacting Ghost.
I am sorry to hear that you have not received your refund as expected.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of £4.95 is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact us.
Ghost CS
Besvarelse fra Ghost
Hi Linda ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
£4.95 delivery charge non refundable jf…
£4.95 delivery charge non refundable jf you decide to return item and because I needed to return item it didn't suit me I was charged another £4 95 , absoutely disgusting, will never order from this company again
9. april 2024
Besvarelse fra Ghost
Hi,
Thank You for leaving a review.
I am sorry to hear that you have not received your refund as expected.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of (£4.95) is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact me.
Kind regards,
Easy return of garment easy return but NB shipping is chargeable
Easy return of garment which didn’t fit. Recommended except must note that return shipping is not free
12. april 2024
Besvarelse fra Ghost
Hi Su,
I'm glad to hear that. Thank you for letting us know.
Let me know if there's anything else I can assist you with.
Kind regards,
I love shopping with Ghost
I love shopping with Ghost, and even more so when they do a fabulous sales promo. Well made, Beautiful forever clothes at bargain prices, what could be better.
1. april 2024
Besvarelse fra Ghost
Hi ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
sizes and fit
I always buy clothes in the same size, but each piece from Ghost fits differently on me.
11. april 2024
Besvarelse fra Ghost
Hi Majd,
Thank You for leaving a review with us.
We are sorry to hear that you are experiencing sizing issues.
Should you need any sizing assistance, please do not hesitate to contact us at customerservices@ghost.co.uk
Ghost CS
Besvarelse fra Ghost
Hi Sheila,
Thank You for leaving a review with us.
We are happy to hear you are happy with your purchase.
If you need any more help, please do not hesitate to contact us.
Ghost CS
The dress is very pretty
The dress is very pretty, the customer service was superb, really happy!
30. marts 2024
Besvarelse fra Ghost
Hi, thank You for leaving a review with us.
We are happy to hear you are happy with the customer service received.
If you need any more help, please do not hesitate to contact us.
Ghost CS
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.